Michael DeSalles Principal Analyst, Information & Communication Technologies Frost & Sullivan Prem Uppaluru President & Chief Executive Officer (Co-Founder) Transera Michael Brackney Director of Program Development, Disaster Services American Red Cross	In an emergency you’ll probably dial 911. So, who do you call in the event of a natural disaster? You call The Red Cross!   Since 1881, the American Red Cross has been the nation's premier emergency response organization. As part of a worldwide movement that offers neutral humanitarian care to the victims of war, the American Red Cross distinguishes itself by also aiding victims of devastating natural catastrophes.   Register and join our panel of industry experts for this unique complimentary eBroadcast to learn how on-demand call center technology has transformed the way the Red Cross delivers services and expert communications to donors, volunteers and survivors. Frost & Sullivan along with our panel will help you understand how this solution has revolutionized how the Red Cross skillfully manages geographically dispersed agents with flexibility, agility and speed. See how you can apply these lessons to optimize your own special brand of customer service and support:
American Red Cross’s contact center environment – everyday and during a disaster Why the American Red Cross uses on-demand contact center technology Visibility and control for distributed operations without premises equipment Best practices in selecting/evaluating a partner Share and exchange your experience and viewpoints with our panel of experts during our live interactive Q&A following the presentation.
As our appreciation to you for joining us on this eBroadcast, all participants will be entered into a give-away for a Nintendo Wii! All registrants will be eligible to receive a $500 credit voucher* towards the 5th Annual Customer Contact 2009, East: A Frost & Sullivan Executive MindXchange * $500 Credit Voucher must be redeemed and allocated no later than Thursday, April 16, 2009.