Keith Dawson Principal Analyst, Information & Communication Technologies Frost & Sullivan Neil Crane Director of Product Development Cicero, Inc. Jeff Furst Founder, President, CEO FurstPerson Mark D. Lepko President North America Altitude Software Straight from April’s 5th Annual Customer Contact 2009, East: A Frost & Sullivan Executive MindXchange, this eBroadcast has been designed to bring to your desktop, the key takeaways, insights and “aha” moments to further support the very foundation of your contact center.   Hear how to elevate the customer experience while doing more with less by utilizing key processes during each customer interaction.  We’ll identify the critical success factors for profiling and hiring *STAR* agents for every contact center model.  The program concludes with a presentation that will provide new approaches to FCR that are above and beyond conventional wisdom.    The following guaranteed takeaways will prove instrumental in impacting your bottom line in 2009: Review the most important action items to take back to your service center to focus on reducing costs and elevating the customer experience without breaking the bank Learn about three key factors that drive successful hiring of STAR agents. FCR best practices and success factors Click Here to Register and join Frost & Sullivan and leading industry experts as we take a deeper look at the action items taken from this year’s Customer Contact 2009, East Executive MindXchange.  Share and exchange your experience and viewpoints with our panel of experts during our live interactive Q&A following the presentation.   As our appreciation to you for joining us on this eBroadcast, all participants will be entered into a give-away for a $10,000 Frost & Sullivan User License! All registrants will be eligible to receive a $500 credit voucher* towards the 5th Annual Customer Contact 2009, West: A Frost & Sullivan Executive MindXchange * $500 Credit Voucher must be redeemed and allocated no later than Tuesday, May 21, 2009.