Joe Outlaw Principal Analyst, Contact Center Group Frost & Sullivan   Grant Shirk Director of Industry Solutions Tellme Lenette Rafa IVR Global Product Manager Orbitz With evolving customer expectations, basic proactive outreach is no longer sufficient. Leading companies are learning that customers want more than simple reminders and notifications.  However, companies are struggling with choosing the right channel at the right time based on customer preference. Knowing the customer contact trends and leveraging cross-channel integration, companies can learn how to provide actionable, interactive outbound care without increasing their agent workload. Join us for this complimentary 60 minute eBroadcast in which our panel of experts will discuss the real-world benefits of interactive outbound care while increasing customer loyalty and revenue. We will discuss:  The need to differentiate on outbound care Important functionality to look for in today’s solutions considering customer trends Key lessons learned from successful client implementations of outbound customer care Solutions for proactive customer service After the ebroadcast, we have asked Tellme to stay on for a few extra minutes to demonstrate their interactive outbound IVR capabilities.  Tellme will present their IVR platform followed by three compelling outbound experiences for financial services, healthcare, and business relationship scenarios. These demos exemplify the four best practices presented in this eBroadcast and may inspire some improvements to your own proactive customer communications. Click here to register and join industry experts from Frost & Sullivan and Tellme as we discuss the customer contact trends and learn how to drive customer loyalty and revenue with minimal impact to your contact center. As our appreciation to you for joining us on this eBroadcast, all participants will be entered into a giveaway for the Windows 7 Ultimate Edition. All registrants will be eligible to receive a $500 credit voucher* toward any one of our upcoming Executive MindXchange events. * $500 Credit Voucher must be redeemed and allocated no later than Friday, December 11, 2009.