Keith Dawson Principal Analyst, Information & Communication Technologies Frost & Sullivan Andrew Kokes Vice President Sitel Jeff Furst President and CEO FurstPerson John Broderick CEO Cicero Inc. John C. Kelly Regional VP of Sales Altitude Software   Designed both for those that attended and those who could not, this eBroadcast will build upon the ideas shared at this April's Customer Contact 2010, East: A Frost & Sullivan Executive MindXchange while also providing a summary of the key takeaways, insights and "aha" moments from some of the most popular sessions at the event. In just 1 hour, we will deliver multiple strategies around 4 topics which are sure to impact your bottom line in 2010: Understanding the customer experience during each interaction The online engagement plan to meet customers directly Empowering the Contact Center with Enterprise Customer Data Improving the customer’s experience by hiring the right agent Click here to join Frost & Sullivan, Altitude, Cicero, FurstPerson, and Sitel as we take a deeper look at the action items taken from this year’s event.  Share and exchange your experience and viewpoints with our panel of experts during our live interactive Q&A following the presentation.