It doesn’t matter what generation you are serving or whether your customers are contacting your company to buy insurance, check on an account balance or fix a problem with their cell phone. Everyone involved wants the process to be easy. Your employees want it and your customers expect it. The challenge is how we can simplify and make it easy for employees to serve, for customers to get served, and for IT to support both.
Join Frost & Sullivan and Cicero for a complimentary eBroadcast as we share real-life stories from the trenches as well as our insights on how to improve each one with the ultimate goal in mind – making customer service easy. Learn how to simplify and make customer service easy for employees, IT, and most importantly, for your customers. You will learn:
Click here to register and join us as we discuss how work happens and how to make it easier for your employees and customers. Share and exchange your experience and viewpoints with our panel of experts during this interactive session.
Brendan ReadAnalyst, Contact Center GroupFrost & Sullivan
As our appreciation to you for joining us on this eBroadcast, all participants will be entered into a giveaway for an iPad!
All registrants will be eligible to receive a $250 credit voucher* toward any one of our upcoming Executive MindXchange events.* $250 Credit Voucher must be redeemed and allocated no later than September 30, 2011.