Computer Telephony Integration (CTI) is essential in today’s contact center environment. It’s simply the right thing to do. CTI integration translates into lower total cost of ownership (TCO) and better customer satisfaction (CSAT) results. This is not hard - if you have the support of the right technology partner considerable savings are within reach. Tune in and be a part of the conversation.

Join Frost & Sullivan, Sysco Foods and SAP for a complimentary eBroadcast to learn how your company can begin the journey to saving costs, enhancing the brand and extending better service to your customers.

During this eBroadcast, you will learn:

  • The importance of computer-telephony integration. Why does this matter?

  • How industry giant, Sysco Business Services, was able to drive out remarkable cost savings via SAP’s CTI integration

  • CTI integration best practices

Click here to register now and share and exchange your experience and viewpoints with our panel of experts during our live interactive Q&A following the presentation.

After the eBroadcast, we have asked SAP to stay on for ten minutes to demonstrate the best practices presented in this eBroadcast, which may inspire some improvements to your own organization.
 
 
 
Michael DeSalles
Principal Analyst, Customer Contact
Frost & Sullivan

As our appreciation to you for joining us on this eBroadcast, all participants will receive a complimentary copy of the Frost & Sullivan White Paper, titled, “A Total Cost of Ownership Analysis of SAP’s Business Communications Management Solution: Cost Savings Opportunity for SAP Customers.”
   

Ed Poorbaugh
Manager Support Center Operations and Supplier Support
Sysco Business Services
   
Tony Fassette
Vice President
SAP Business Communications
   
 
 
     
 
     
     
 
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