Computer Telephony Integration (CTI) is essential in today’s contact center environment. It’s simply the right thing to do. CTI integration translates into lower total cost of ownership (TCO) and better customer satisfaction (CSAT) results. This is not hard - if you have the support of the right technology partner considerable savings are within reach. Tune in and be a part of the conversation.
Join Frost & Sullivan, Sysco Foods and SAP for a complimentary eBroadcast to learn how your company can begin the journey to saving costs, enhancing the brand and extending better service to your customers.
During this eBroadcast, you will learn:
The importance of computer-telephony integration. Why does this matter?
How industry giant, Sysco Business Services, was able to drive out remarkable cost savings via SAP’s CTI integration
CTI integration best practices
Click here to register now and share and exchange your experience and viewpoints with our panel of experts during our live interactive Q&A following the presentation.