A great customer experience has become the key pillar of success when standing out against your competitors. Yet, providing a consistent and interactive online experience is an ongoing challenge for many global organizations. With unconsolidated corporate content across disparate systems and many new online channels to reach, how can corporations create engaging and relevant interactions with their customers and employees in a way that is meaningful?
Join Frost & Sullivan, Sprint and OpenText for a complimentary eBroadcast as we share a real-world case study on Sprint and Nextel’s merger in 2005, when each had their own corporate portal. Sprint realized it needed to establish a centralized platform to support a superior customer experience strategy.
Join us to hear how Sprint:
Aggregated its corporate content into one central portal
Achieved consistent branding and messaging
Empowered its customer care team to become more productive by boosting 99.5% uptime
Enhanced the customer care experience it provides to become a customer service champion
Enabling employees to easily access corporate information with role-based permissions, improved brand consistency, and customer service enhancements were just a few of Sprint’s goals for this initiative. To learn more about this exciting case study, register today!