Join Frost & Sullivan, New York Times best selling author Shep Hyken, and the Senior Director of Customer Care for Eye Med, Steve Ellis, for a unique, complimentary OnDemand eBroadcast as we deliver 10 strategies in 20 minutes, around two hot topics which are sure to impact your bottom line.

We will focus on these strategies and more that you can apply to your own organization:

  • Creating Confidence
  • Owning The Customer Experience
  • Developing a Clear Customer Service Plan
  • Enrolling Key Stakeholders
  • Gaining Commitment

Expect to learn new strategies that you can apply to your own organization
 

 
http://www.frost.com/prod/servlet/cpo/290857002
Michael DeSalles
Principal Analyst, Customer Contact
Frost & Sullivan
 

Shep Hyken
Chief Amazement Officer
Shepard Presentations
       
Steve Ellis
Senior Director Customer Care
Eye Med
   
     
     
 
     
     
 
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