High employee turnover in contact centers has almost become an acceptable practice, but companies that disregard high attrition pay heavily for it.

Join Frost & Sullivan, TouchCommerce and Qualfon as we demonstrate the real-world effects of retention in the contact center and the dramatic impacts it has on both service quality and cost. Plus, we’ll share some of the leading approaches for driving longer retention rates and employee engagement.

Click here to register

During this complimentary eBroadcast, you will learn:

  • The industry average retention rate and the potential power it has over your operational success
  • How increased tenure affects performance, costs, and customer satisfaction
  • The three levels of employee engagement and how to achieve them
  • Seven tips to reduce attrition and boost employee loyalty

Don’t let acceptance and complacency around attrition rates get in the way of your customer experience. Click here to register, listen in on the experiences of others, participate in a live Q&A, and walk away with actionable strategies for your own organization.
 

 
 

As our appreciation to you joining us, one lucky winner on the live eBroadcast will receive a Pebble Steel Smart Watch for iPhone and Android Devices. Registrants will also be eligible to receive a $250 credit voucher* toward any one of our upcoming Executive MindXchange events.

All registrants will also receive a copy of Qualfon's latest thought leadership Smarticle entitled, "The Power of Retention: Maximizing Value in Centers of Excellence".

* $250 Credit Voucher must be redeemed and allocated no later than October 31, 2014

Michael DeSalles
Principal Analyst,
Information & Communication Technologies
Frost & Sullivan
   
Dan McManus
SVP, Global Operations
TouchCommerce
 
John Yanez
COO
Qualfon
 
 

 

     
  
 
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