In today's world, one of the contact center's largest challenges is delivering consistent service while keeping operating costs low and driving employee morale. In this session, industry experts offer insight into how to boost the efficiency and effectiveness of your center through the proper choice of workforce management solutions in conjunction with other critical systems and processes.

Join our panel of industry experts as we explore key considerations, best practices and proven strategies that not only improve planning and enhance performance, but also streamline tasks and integrate data.  Share and exchange your thoughts and ideas with our panel during the interactive Question and Answer session during the event.

David Hetzler, Vice President, Bank of America Multi-site contact center environments present complex challenges that cannot be effectively managed without ...                                                      More »

Debbie May, President and General Manager, IEX Contact centers are always looking for ways to reduce costs and improve customer service...                                                                           More »

Michael DeSalles, Industry Analyst Contact Center, Frost & Sullivan Workforce management technologies have continued to evolve with the contact center industry and offer a range of tools providing...                           More »