Hosted contact center services is a fast-growing market and presents an opportunity for all vendors along the value chain. Service providers and Value-added resellers (VARs) selling into contact centers can expand their portfolio of offerings and move up the value chain by offering clients higher value-add services. The technology investment required to offer hosted contact center services can however be substantial, and oftentimes cost-prohibitive for smaller vendors.
Join Frost & Sullivan and our panel of industry experts as we take a Look at that current state of the hosted contact center market, the opportunities and challenges vendors face and some innovative and low-risk business models that vendors can leverage when seeking to provide services to their clients, while reducing their up-front investments in new technology and infrastructures.
Ashwin Iyer, Industry Manager, Contact Center/CRM, ICT, North America, Frost & SullivanFrost & Sullivan surveyed several end-user organizations that use hosted contact centers and several that don't... More »
Charlie Henderson, Senior Director of Marketing, Aastra IntecomHosted Contact Center Services is the fastest growing segment of the Contact Center Market. However due to the unique... More »