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This webinar will explore the fundamental transformation taking place in the world of contact centers: organizations are “virtualizing” their call center operations, moving beyond traditional boundaries of organization, location and technology in order to serve customers more quickly and effectively. During this webinar, you will learn how new technologies, including next generation on-demand software enables organizations to manage a completely distributed call center with in-house, outsourced, remote, branch office and at-home agents without any investment in capital equipment. Additionally, we will examine the significant cost savings afforded by this new model, and how those savings come while gaining improved visibility and control over your virtual call center. Finally, you will discover how all this is possible without the headaches of managing complex and costly premised-based systems.

Click Here to Register and view informative eBroadcast. Share and exchange your experiences with our panel of industry experts during our live interactive question and answer session.