The ability to build and maintain strong relationships with customers has always been a key success factor in retail banking. However, the emergence of multi-channel service via online banking, contact centers and other remote channels has significantly increased the complexity of customer interactions and altered the relationship between banks and their clients. The introduction of multi-channel customer management and migration of interactions to alternative channels seem to have created a curious paradox – despite increased convenience and touch points for customers, overall customer loyalty has dropped, resulting in lost revenue opportunities.

Fortunately, the multi-channel paradox is not unsolvable. One key success component of resolving the paradox is the delivery of consistent, customer-driven service that is integrated across multiple channels.

Click Here to Register and join our panel of industry experts as we explore key drivers for this multi-channel paradox and effective strategies and potential solutions that exist to counter the challenges.  Network and exchange your thoughts and experiences with our panel during a live interactive Q&A.

All registrants will receive a complimentary copy of Frost & Sullivan’s Custom Whitepaper entitled:

“Optimizing the Retail Banking Experience: 
Resolving the Multi-Channel Paradox"