"WOW! My choice to attend and participate at the Customer Contact Executive MindXchange proved to be an electrifying experience. The level of energy, mind sharing and network facilitation exceeded my expectations. The diverse topics, industry representation and interaction provided an inviting channel for sharing successes, opportunities and ideas on the customer experience spectrum. ‘People helping people serving people."
- Kathy Roeper, Director of Customer Care, Caremark
"This is my first Frost & Sullivan event. I loved the solution wheel concept. Great opportunity to get a good description of what the vendors offer. The ability to keep all activities running on time is exceptional and sends the right message –my time is valuable! Wonderful networking, everything from materials, speakers etc were professional and well done. Enjoyed thought leader opportunity."
- Phyllis Burckhard, Senior Director, Operations, Choice Hotels
"As a recent entry to the call center management arena, I was able to get a quick understanding of the industry."
- Anthony Herrera, Director Customer Care, ViaSat, Inc.
"The event was informative and will help me change my organization"
- Myron Clifton, Director of Telesales, Verizon Wireless
"I was absolutely delighted with my choice to participate in the Frost & Sullivan Customer Contact Executive MindXchange. The event was packed full of not only great learning and sharing of best practices, but offered a unique opportunity to build upon a professional network of like-minded customer contact executives across a broad industry range. This type of interaction is simply not available in any other venue and offers each participant an exceptional chance to meet, share, and collaborate with "the best of the best."
- Chris Duncan, Director of Customer Service, CareerBuilder.com
"I would like to endorse the Frost and Sullivan Customer Contact Executive MindXchange program. I have been to a lot of events but what set this one apart is the amount of dialogue and exchanging of ideas and best practices. I considered the three days a valuable and rewarding experience."
- Tim Cook, Vice President North American Operations, Hilton Reservations & Customer Care
"The 2006 MindXchange was a unique event to learn Best Practices from the people that implemented them. The venue allowed several networking opportunities. Thought Leaders that opened up conversations and shared their experiences on various topics were honest and open about challenges as well as their success. This Executive MindXchange was an excellent interactive forum to brainstorm hot industry trends."
- Lisa Shardon, Vice President Customer Care, Virgin Mobile USA, LLC
"The 2006 Customer Contact Executive MindXchange sessions have been extremely productive for me. This is the 3rd time I have participated in this event and the 4th with Frost & Sullivan. Sharing new ideas and learning from colleagues from the industry in a very open environment has more than paid for the time investment. I have also been able to greatly expand my professional network as an added value and we have established commercial relationships with some of the vendors/sponsors that have participated as well."
- Nicolas Martinez, Director, Customer Services Latin America, Sony Ericsson Mobile Communications International AB
"I came not knowing what to expect but hoped it would be two-way. It was much more than expected and just networking with hundreds of perspectives and opinions. Everyone was very open and forthcoming and no perceived rights or wrongs. Frost & Sullivan created an atmosphere totally interactive. Great people! Great Sessions! Great ideas! Great experience!"
- Peggy Hammergren, Director, Customer Delivery, T-Mobile, USA
"This is my third Customer Contact Executive MindXchange and I am already looking forward to the fourth. The Executive MindXchange continues to be the industry leader delivering extraordinary networking opportunities with other executers and industry experts. The Executive MindXchange is action packed. It is designed to promote learning and sharing of valuable cutting edge information with industry movers and shakers."
- Tom Lenoble, Senior Director Customer Support Operations, FaceBook
"As a first time participant of a Frost and Sullivan event, I really enjoyed the Frost and Sullivan Customer Contact Executive MindXchange. The small number of participants ensured that conversations were a true value add, rather than a quick ten-minute sales pitch. As well, the smaller size ensured that by the time the conference had ended I had forged a genuine rapport with other professionals in the Contact Centre industry that continues well past the events closing days. I definitely plan on attending future Frost and Sullivan events."
- Pat Perdue, Director, Contact Center Development, Tommy Hilfiger