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UPCOMING EVENTS
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 | NORTH AMERICA: Chairman's Series on Growth - Growth Acceleration System: Leveraging the Growth Diagnostic Blueprint Many CEO’s struggle to maintain continuous above-industry growth rates because it is exceedingly difficult Jul 9 2009 | | |
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| Maximizing ROI with SEM, SEO, and Local Search: APPEAR, APPEAR RELEVANT, BE RELEVANT! As consumers become more adept at online search, their queries are growing longer Jul 9 2009 | | |
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| ASIA: Chairman Series On Growth - The CEO's Competitive Intelligence (CI) Team: Strategic Competitive Insights to Propel Profit and Growth A reliable and comprehensive understanding of your market landscape, competition, Jul 14 2009 | | |
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| EUROPE: Chairman Series On Growth - The CEO's Competitive Intelligence (CI) Team: Strategic Competitive Insights to Propel Profit and Growth A reliable and comprehensive understanding of your market landscape, competition Jul 15 2009 | | |
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| Ask the Thought Leader: Implementing a Customer Lifetime Value Approach to Sales and Marketing Strategies On July 16th, 2009 the Growth Team Membership™ research team will present a best practice profile on how a market analytics Jul 16 2009 | | |
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| Financial Education Online: How Webcast Programs Drive Loyalty & Better Investment Decisions Effective delivery of training and education programs is a core need that permeates all organizations Jul 21 2009 | | |
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| Cost effective alternatives to MPLS: Choosing the right network solution for your business communication needs. Since early 2000's, MPLS has emerged as the de facto standard for enterprise networks Jul 28 2009 | | |
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| NORTH AMERICA: Chairman's Series on Growth - Tools and Tactics of The Growth TeamTM - Successful Go-to-Market Strategies for New Product Launch Whether you are launching a new product, optimizing your market positioning, or establishing long-term Aug 4 2009 | | |
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| ASIA: Chairman Series On Growth -The CEO's R&D Team: Innovation to Drive Profit and Growth Research and development is both the frontline for breakthrough innovation Aug 18 2009 | | |
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| NORTH AMERICA: Chairman's Series on Growth - The CEO's Growth Survey and Its Economic Outlook for 2010 Frost & Sullivan’s annual survey of hundreds of chief executives is out, and you may be surprised Sep 3 2009 | | |
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| NORTH AMERICA: Chairman's Series on Growth - The Growth Excellence Model: Competitive Benchmarking & Growth Investing The Growth Excellence Matrix, otherwise referred to as GEM, assesses your organization's future growth Oct 6 2009 | | |
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| ASIA: Chairman Series On Growth -Mergers & Acquisitions They say when opportunity comes knocking… but in reality, timing IS everything. Oct 6 2009 | | |
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| NORTH AMERICA: Chairman's Series on Growth - The CEO's Perspective on Competitive Intelligence Competitive Intelligence is a vital contributor to the CEO’s Growth TeamTM, providing must-have information Nov 3 2009 | | |
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| ASIA: Chairman Series On Growth - Measuring Your Company's Growth Potential With a clear, concise vision in place, and an empowered Growth Team Nov 10 2009 | | |
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| NORTH AMERICA: Chairman's Series on Growth - The CEO's Perspective on Market Research Market Research is a vital contributor to the CEO’s Growth TeamTM, providing must-have insights into customer Dec 1 2009 | | |
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| NORTH AMERICA: Chairman's Series on Growth - How to Be a Visionary: Leveraging the CEO's 360 Perspective Model Successful CEO’s know how to turn the complexity of their business universe to their advantage by working Jan 12 2010 | | |
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| NORTH AMERICA: Chairman's Series on Growth - The Growth Model: How to Build a Powerful Growth Pipeline The Growth Model is a disciplined, rigorous system for maximizing the future growth potential of your organization. Feb 2 2010 | | |
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eBROADCASTS ON DEMAND:
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| Turning Customer Interactions into Relationships with Dynamic Web Marketing Frost & Sullivan case based research proved just that for several different types of enterprises Jun 25 2009 | | |
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| EUROPE: Chairman Series On Growth - Measuring Your Company's Growth Potential With a clear, concise vision in place, and an empowered Growth Team Jun 24 2009 | | |
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| New Models for Market Intelligence: Staying Ahead of Information in a Digital Age Competitive and Market Intelligence professionals are struggling with cut-backs in both staff and budget Jun 17 2009 | | |
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| Why IP Migration is a Sound Investment in Today’s Economy Businesses have seldom faced the challenges posed by the current economic crisis Jun 9 2009 | | |
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| Boost Acquisitions in Your Call Center: How to Get More Revenue Out of Your Existing Call Flow Are you only converting 40-60% of inbound callers? What about the rest? Jun 4 2009 | | |
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| Managing the Downturn with Unified Conferencing & Collaboration In today's increasingly virtual workplace, with an Jun 2 2009 | | |
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| NORTH AMERICA: Chairman's Series on Growth - The CEOs Growth TeamTM: Marketing's Role in Driving Growth If you want to launch a new product, optimize your market positioning, or establish long-term Jun 2 2009 | | |
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| ASIA: Chairman Series On Growth - The CEO Challenge: Creating a Culture of Growth, Innovation and Leadership it is not enough to state, “We need to Grow” or to implement processes that you want your team to May 26 2009 | | |
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| Optimizing Project and Portfolio Value in Uncertain Times: When to Hold ‘em and When to Fold ‘em Companies have seldom faced the challenges posed by the current economic crisis May 21 2009 | | |
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| From Concept to Commerce: New Models for Increasing Innovation More than ever, it’s imperative that companies balance their short-term growth initiative May 14 2009 | | |
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| EUROPE: Chairman Series On Growth - Mergers & Acquisitions They say when opportunity comes knocking… but in reality, timing IS everything. May 13 2009 | | |
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| Golden Nuggets and Action Items from Customer Contact 2009, East Straight from April’s 5th Annual Customer Contact 2009, East: A Frost & Sullivan Executive MindXchange May 7 2009 | | |
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| NORTH AMERICA: Chairman's Series on Growth - 10 Growth Processes: Knowing which Growth Process Best Drives Your Company’s Success More than 97% of all paths to growth are sourced through one of the 10 Growth Processes. May 5 2009 | | |
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| The Essentials of Effective Web Marketing: Transforming Customer Acquisition to Customer Advocacy A strong web presence goes beyond a high lead conversion. Apr 28 2009 | | |
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| Digital Radiography and RIS/PACS Enable Healthcare Facilities to Do More With Less The unfolding financial crisis and economic downturn are posing critical challenges to the ability of healthcare providers Apr 15 2009 | | |
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| Making Your Move To Outsource Equipment Maintenance – Why Now Is The Right Time Tough economic times require manufacturers to re-evaluate business decisions. As companies Apr 9 2009 | | |
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| “Survive the Storm”: How American Red Cross leverages on Demand Contact Center technology with no capital outlay In an emergency you’ll probably dial 911. So, who do you call in the event of a natural disaster? You call The Red Cross! Apr 8 2009 | | |
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| NORTH AMERICA: Chairman's Series on Growth - The CEO's Growth TeamTM: Research & Development Driving Growth and Innovation The CEO's key responsibility is to drive growth – this is what makes CEO’s famous Apr 7 2009 | | |
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| The ROI of GPS and Location-based services for mobile field applications Now more than ever, every dollar saved directly impacts your company’s ability to stay Apr 1 2009 | | |
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| FCR: Driving a Better Customer Experience While Boosting the Contact Center Bottom Line First Call Resolution (FCR) is often viewed as a KPI aimed at improving the customer Mar 12 2009 | | |
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| Leveraging Unified Communications in the Contact Center In spite of all the attention given to enterprise unified communications (UC) in the last few years, an important component is often overlooked Feb 19 2009 | | |
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| Seeking ROI: 120% Return on My Investment Webcasting Fuels Your 2009 Marketing Strategy We all know that in times of financial uncertainties and economic down Feb 17 2009 | | |
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| Growth Opportunities: Where Medical Technologies and Consumer Healthcare Technologies Converge The medical and consumer products industries are looking Feb 4 2009 | | |
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| From Product to Productivity: Govern Your Information - Get Efficient NOW! This economic crisis is of epic proportion. You must do more with less. You have fewer resources, fewer dollars and more responsibility. Jan 29 2009 | | |
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| Targeting and Tailoring Your Adherence Program to Optimize Performance As barriers to physician access continue to grow, the demand for proven ROI is prevalent Jan 28 2009 | | |
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| Document Delivery Solutions in Today’s Business Climate The adoption of new technology and equipment is paramount to sustaining a competitive business Jan 22 2009 | | |
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| Home-based Agent Deployment: Is it A Do It Yourself (DIY) Project? Learn critical takeaways to help you gain a better understanding of what it takes to operate a world-class home-based agent solution. Jan 14 2009 | | |
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| Strategies to Solving the Telecom Expense Dilemma Best Practices to Driving Bottom Line Results and Cost Savings Dec 11 2008 | | |
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| The Seven Secrets to Guarantee Competitive Intelligence Impact and Longevity At a time when economic and competitive uncertainty has never been greater Dec 4 2008 | | |
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| Homestyle Customer Service – ConAgra Foods’ Secret Ingredient: At-Home Workers ConAgra Foods is dedicated to providing customers with food that tastes great Dec 3 2008 | | |
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| Webcasting: The Next Tool for Healthcare Innovation In an ever shrinking world, webcasting has developed Nov 20 2008 | | |
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| Enabling Innovation, Driving Growth and Containing Costs through PLM Mid-market manufacturing companies are increasingly looking to Product Lifecycle Management (PLM) Nov 11 2008 | | |
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| Automated Value Messaging – How does it really work? Effectively holding onto today’s demanding customers and attracting new ones through proactive notifications Oct 30 2008 | | |
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| Doing more with less: How integration at the point of contact improved agent effectiveness without breaking the bank Oct 2 2008 | | |
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| Voice Hybrids: a new service delivery model for contact centers An emerging trend in the call center industry is an approach called "Voice Hybrids". Sep 30 2008 | | |
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| 48 Hours: The Time it Takes to Empower Your Business with Simulation Content Management It has become common practice to use advanced simulation to save prototype costs Sep 25 2008 | | |
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| Blending Advanced Contact Center Technologies: Leveraging Business Agility and Maximizing Customer Experience As the call center outsourcing market becomes a maturing industry and faces current economic market conditions Sep 24 2008 | | |
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| Teleworking That Works: Strategies that Benefit Both the Remote Worker and the Corporation We all know that today’s dispersed corporations, driven by Green Initiatives, Global Workforces, Virtual Teams Sep 23 2008 | | |
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| Scenario Planning to Maximize Portfolio Value, Manage Change and Reduce Risk As competition evolves, product lifecycles shorten, regulatory standards shift, and margin pressures mount in the market Sep 18 2008 | | |
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| A New Look at Hosting as a Strategic Vehicle to IP Migration Beyond its well known cost savings benefits, hosting delivers significant cost and operational advantages Sep 16 2008 | | |
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| Your Path Home: Remote and Home Agent Deployment Made Easy Consider this; the future success of contact centers worldwide, hinges on agent care…yes, agent care Sep 11 2008 | | |
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| The Electron Beam: A Dependable and Flexible Sterilization Solution for the Diverse and Dynamic Medical Industry As energy prices skyrocket, pressure on reducing operational costs intensifies, and manufacturers increasingly Sep 10 2008 | | |
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| Measuring Your Company's Growth Potential Growth “IS” and “MUST” be measurable. You need to have responsibility, accountability Sep 9 2008 | | |
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| Scenario-Based Strategic Planning: How to Add Strategic Flexibility to Growth Strategies A persistent challenge to business executives is the need to balance strategic certainty with strategic flexibility Sep 4 2008 | | |
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| The Changing Face of OSS/BSS: Unleashing the untapped potential of efficient network & customer management The challenges experienced by the Communication Service Providers (CSPs) in transforming themselves to customer centric organizations differ depending on the state of the market (Emerging/ Transition/ Saturated) Aug 5 2008 | | |
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| Unified Physical Infrastructure: The Need to Better Understand Your Infrastructure The physical infrastructure is the basic foundation on which enterprise systems run, including power Jul 17 2008 | | |
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| India Enterprises Adopt Hosted Contact Center Solutions for Customer Service Competitive Advantage The Indian Contact Center Market is one of the fastest growing markets in the world Jul 15 2008 | | |
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| Webcasting: A Critical Communications Tool of Financial Services Organizations Financial organizations with asset management services focus keenly on asset growth and retention. Jun 19 2008 | | |
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| Creating Profitable Growth Strategies in Healthcare: Identifying, quantifying, and sustaining differential value from your customers' perspective Jun 18 2008 | | |
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| Expanding on the Original Promise of Managed Security Service Providers- Choosing a Dynamic and Effective MSSP As technology changes and enhances everyday, security threats are becoming more advanced and complex. Jun 5 2008 | | |
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| On-Demand Virtual Contact Center at Work: Office Depot Opportunities, Challenges and Best Practices Top-tier companies are adopting the sophisticated on-demand model for their customer contact operations. May 13 2008 | | |
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| Success Factors for Managing Risk in Product Development: Developing an Innovation Strategy/Business Case The development of a new medical device inevitably entails several categories of risk which must be evaluated, managed and where possible mitigated throughout the product development cycle May 8 2008 | | |
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| The CEO Challenge: Creating a Culture of Growth, Innovation & Leadership It is not enough to state, “We need to Grow” or to implement processes that you want your team to follow to achieve growth. Apr 1 2008 | | |
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| Video Communications…The Total Solution Payoff for Greater Return As companies deploy video communications technologies that can be leveraged by everyone in the enterprise Mar 18 2008 | | |
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| A Roadmap for Driving Medical Device Innovation: Step One: Leveraging Global PLM for Faster Time to Market Feb 26 2008 | | |
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| DRIVING BOTTOM LINE RESULTS FROM THE CONTACT CENTER: Generating Revenue, Improving Performance and Optimizing Strategic Decisions Enterprise executives today are faced with the challenge of improving the performance of their contact centers and driving top line growth. Feb 7 2008 | | |
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| At the Counter: Personalizing Adherence through the Power of the Pharmacy The approaches that many pharmaceutical companies continue to use in driving patient loyalty and adherence forward, while providing measurable impact, these strategies still remain short-term and fail to address the steadiness of a patient barriers to comply. Jan 17 2008 | | |
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| Defining Telepresence: Key Verticals and Applications for Successful Collaboration Telepresence - the latest in a long line of visual communications technologies is bringing about a new promising revolution in corporate collaboration Jan 15 2008 | | |
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| Managing Quality and Customer Experience of Next Gen Services Communications Service Providers must manage a tumultuous market environment and increasingly complex network infrastructures to find ways to improve quality of services and the customer experience to attract and retain subscribers. Dec 13 2007 | | |
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| Web casting -- Leveraging a Multichannel Strategic Approach Far Beyond the World of Web Conferencing; When chosen and leveraged appropriately, web casting platforms can open a variety of opportunities for an organization to realize the unlimited potential available to them in reaching their target audience through this channel. Dec 12 2007 | | |
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| Agents of Change: The Power of the Unified Service Desktop The contact center agent is the focal point of the customer relationship. Good agents create happy customers and more sales; bad or mediocre agents … don’t. Dec 11 2007 | | |
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| The Telepresence Alternative: High-Definition Video Conferencing Telepresence is the new "buzz word" getting quite a bit of attention lately. This comprehensive solution includes all the hardware, services and even architectural design. Dec 4 2007 | | |
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| EHR Simplified: Improving Quality of Care and Practice Efficiency Improving Quality of Care and Practice Efficiency Nov 15 2007 | | |
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| Transcend Boundaries: Enjoy the Benefits of a Friction-free Virtual Call Center While virtual call centers are gaining acceptance among businesses looking to improve their bottom line and operational effectiveness, there are lessons to be learned from companies that have deployed a virtual call center. Oct 18 2007 | | |
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| Software as a Service to Drive Business Value In this increasingly virtual business world, using the right communications technologies to enable collaboration can make the difference between success and failure Oct 11 2007 | | |
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| The Evolution of Digital Rights Management and Its Role in Optimizing the Life Cycle of Software Products Software piracy harms you and your customers, denies you revenue, and harms your paying customers - who ultimately bear the cost of illegal use. Sep 25 2007 | | |
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| Accelerating the Growth Rate of Your Company: Leveraging the Growth Excellence Matrix to Build Teamwork and Success In a recent survey of CEOs, only about 14% of respondents described their overall skill level of their organizations entire workforce as industry leading. In this same study, 81% of these CEOs also felt that their management team didn't fully support or understand the growth strategy the company was implementing. Aug 9 2007 | | |
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| SSO Emerging Paradigm: Arbitrage to Value Creation through Domain Competence - NA The Shared Service Outsouricng (SSO) market for 2006 to be around US$ 930 billion, projected to grow to US$ 1,430 billion by 2009 Aug 2 2007 | | |
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| SSO Emerging Paradigm: Arbitrage to Value Creation through Domain Competence - APAC The Shared Service Outsouricng (SSO) market for 2006 to be around US$ 930 billion, projected to grow to US$ 1,430 billion by 2009 Aug 1 2007 | | |
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| Achieve Unsurpassed Loyalty in Retail Banking: Solution to the Multi-channel Paradox The ability to build and maintain strong relationships with customers has always been a key success factor in retail banking. However, the emergence and adoption of multi-channel delivery via online banking, contact centers and other remote channels have significantly increased the complexity of how customers interact with banks, and altered the relationship between banks and their customers Jul 19 2007 | | |
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| Setting a New Customer Centric Course to Member Management Success Adapting to the changing environment of member management may be the deciding factor in determining winners and losers in this market. Leading industry experts as we take a deeper look at the emerging trends and explore some of the currently available options for member management Jul 12 2007 | | |
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| High Definition Video Conferencing: The Ultimate Value in Visual Communications Video conferencing is one of the most effective tools available for companies with a remote and dispersed workforce who need to collaborate across multiple locations, time zones and international borders. The ultimate solution in high definition video lets organizations leverage and build value with the use of video more than ever and throughout the enterprise. Jun 27 2007 | | |
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| Solutions in Action: Empowering the Packaging and Labeling Asset Lifecycle Pharmaceutical organizations are now faced with the need to exploit technology in order to create go-to-market efficiency. As digital media is proliferating at an explosive pace, companies are still trying to understand ways to drive their value proposition forward and continue to gain competitive advantage. Pharmaceutical leaders are discovering how a cutting-edge labeling and packaging resource management system can propel them ahead of competition. This eBroadcast will explore technology, once considered a "nice to have" luxury that has become a "must have" strategy in today's market. Jun 19 2007 | | |
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| Embracing Knowledge in the Call Center: How Nationwide Financial Created a Culture for KM Success with Effective Communications and Collaboration Attend this eBroadcast to learn how Nationwide is fostering a customer-oriented knowledge management culture, with applied collaboration, effective communications and strong project management. Learn how people, processes and technologies can be applied to improve the entire customer service function in your organization. May 3 2007 | | |
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| Blasting Through the Hype: Which VideoConferencing Solution is Right For You? Join Frost & Sullivan and our panel of industry experts as we take a Deep dive into today's VideoConferencing and collaborating technologies. Learn to identify need vs. value while ensuring greater productivity in today's cost cutting business environment. Share and exchange your experiences, concerns and need for more reliable technology at a digestible investment. Apr 19 2007 | | |
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| Multi-Sourcing: A Trend Driven by Technological, Economic and Social Changes This webinar will explore the fundamental transformation taking place in the world of contact centers: organizations are “virtualizing” their call center operations, moving beyond traditional boundaries of organization, location and technology in order to serve customers more quickly and effectively Apr 17 2007 | | |
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| Leveraging On-Demand Video Conferencing to Drive Productivity and ROI Join Frost & Sullivan for this complimentary eBroadcast uncovering trends in leveraging video conferencing solutions and its success factors that are at the core of today’s remote workforce management ideation. Hear first hand from not only what is a leading conferencing solutions provider but a user of these solutions. Our panel will examine some of the key considerations and direct impact on the bottom line. Mar 27 2007 | | |
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| Breaking the Mold with Hosted Contact Centers - Learn How Hosted Solutions Deliver Value for both SMBs and Large Enterprises Join Frost & Sullivan and their panel of industry experts as we discuss why companies both large and small are choosing hosted call centers, and find out if a hosted solution is right for your customer care operations. Mar 20 2007 | | |
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| Productivity Revolution: Mobile Broadband Solutions for Retail Join Frost &Sullivan and our panel of industry experts for this complimentary eBroadcast as we examine the key drivers for business mobility adoption and delve into the associated best practices with real-world deployments. Mar 15 2007 | | |
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| Productivity Revolution: Mobile Broadband Solutions for Financial Services Join Frost &Sullivan and our panel of industry experts for this complementary eBroadcast as we examine the key drivers for business mobility adoption and delve into the associated best practices with real-world deployments. Mar 1 2007 | | |
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| Patient Adherence Programs- The Transformation of Loyalty Strategies Our panel of Pharmaceutical industry experts will examine traditional adherence programs, examine what is and is not working, and what the next steps are toward addressing the multiple barriers contributing to non-adherence. Jan 18 2007 | | |
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| Delighting Customers and Optimizing Operational Efficiencies During this online webinar, industry experts plot the path to achieving customer delight while significantly reducing costs and improving enterprise competitiveness. Dec 7 2006 | | |
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| Better Service, Lower Costs, Happier Customers: The Value of Hosted Contact Centers This eBroadcast will discuss hosted deployment models and best practices to lower the total cost of ownership and up-front capital expenditure, while improving service levels by increased operational flexibility and agility. Nov 9 2006 | | |
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| Unified Networking - The Future is Now Our panel of industry experts examine why IT managers are considering the installation of a unified wired and wireless LAN and what are the real key benefits of this remarkable development and what that means for your business. Oct 30 2006 | | |
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| Search Engine Marketing – The Primary Ingredient of Your Marketing Mix Frost & Sullivan and a panel of search marketing experts take a deep dive into leveraging Search Engine Marketing to refine audience targeting, segmentation and branding in a way virtually no other advertising medium does and show a rapid return on investment. Oct 26 2006 | | |
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| Wireless Video Surveillance - Securing the Benefits - EMEA This eBroadcast will explore the world of wireless video surveillance and provide a greater understanding of the benefits offered by wireless video surveillance and how it can reduce the total cost of acquisition for your organization, while enhancing reliability and speed. Oct 17 2006 | | |
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| From Concept-to-Product: Looking Outside the Four Walls to Fuel Product Pipelines with Continuous Innovation Leading product development experts outline some key best practices in leveraging internal and external knowledge to drive ideation and accelerate product development. This webinar will also take a look at practical solutions you too can apply to your business improving upon the way you fuel your product development process with continuous innovation. Oct 5 2006 | | |
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| Wireless Video Surveillance - Securing the Benefits - North America This eBroadcast will explore the world of wireless video surveillance and provide a greater understanding of the benefits offered by wireless video surveillance and how it can reduce the total cost of acquisition for your organization, while enhancing reliability and speed. Sep 21 2006 | | |
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| Driving Global Innovation, Productivity and Collaboration with High Definition Video Our panel of leading video conferencing experts as we take a closer look at how HD video is shaping the future of business communications. Learn how this technology can drive collaboration, enable innovation and boost productivity for your organization. Sep 19 2006 | | |
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| Outsource with Quality - More than Just a Low Cost Investment for Global Enterprises Can outsourcing really improve cost effectiveness and enhance performance at the same time? Explore key considerations, best practices and proven, successful strategies in customer care outsourcing. Can outsourcing really improve cost effectiveness and enhance performance at the same time? Learn how one of the largest insurance and investment companies put quality above cost and made it a "win-win" for customer satisfaction and company growth. Sep 14 2006 | | |
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| Hosted Contact Center Services - How Service Providers and VARS Can Offer Higher Value Add Services at Low Risk and Investment Take a look at that current state of the hosted contact center market, the opportunities and challenges vendors face and some innovative and low-risk business models that vendors can leverage when seeking to provide services to their clients, while reducing their up-front investments in new technology and infrastructures. Sep 7 2006 | | |
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| Successful Offshore Outsourcing for Mid-Sized Contact Centers Our panel examines the advantages for mid-sized contact centers, exploring one organization's successful transition of their small contact center from on-shore to offshore and the resulting benefits they have achieved (and lessons learned) in the transition. Learn the keys to successfully offshore your contact center and reap the rewards that large contact centers have enjoyed over the past few years. Aug 24 2006 | | |
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| Addressing the Needs of the Trucking Industry - Greater Bandwidth and Applications at Lower Costs Industry experts as we examine the challenges faced by the US commercial trucking industry and explore the merits and potential of broadband wireless networks consisting of WiFi hotspots linked by satellite communications to cost-effectively address those challenges. Jul 20 2006 | | |
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| Can You Really Afford Not to Use VoIP? Leveraging Options for Increased Business Value Explore the various options offered by VoIP services. Learn some key considerations to effectively align your business with a solution that is right for you that will promote the growth of your business. Jun 1 2006 | | |
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| Sales Enablement: Not Your Father’s SFA This program explores how Sales Enablement CRM tools assist with adherence to formalized sales methodologies, increase reuse of sales materials and keep salespeople where they belong—away from their desks and out in front of prospective customers. May 18 2006 | | |
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| Workforce Management, Taking It to the Next Level In today's world, one of the contact center's largest challenges is delivering consistent service while keeping operating costs low and driving employee morale. In this session, industry experts offer insight into how to boost the efficiency and effectiveness of your center through the proper choice of workforce management solutions in conjunction with other critical systems and processes. Apr 6 2006 | | |
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| A New Approach to Medical Device DTC Marketing: The Do's from Pharma’s Lessons Learned What lessons learned can be applied to DTC strategies for medical device companies, despite the clear differences in compelling consumers to ask for a prescription product vs. pursue a surgical procedure? Join leading industry analysts and healthcare communication marketers as we take a deeper look at these three approaches and apply them to medical device companies. Nov 17 2005 | | |
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| eBroadcast: Marketing Strategies 2006 Tools, Techniques and Best Practices to Maximize Event ROI Examine cutting-edge marketing strategies, taking a look at what works and why. Learn from case studies of marketing thought leaders, their strategies, tools and techniques to create exposure, generate solid leads and improve competitive advantage, while maximizing event ROI. Aug 25 2005 | | |
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| eBroadcast: Breaking Through the Clutter: How to Build and Create Customer Loyalty & Relationship Value As many companies strive to achieve competitive differentiation through customer loyalty, methods and tactics to reach desirable levels of loyalty may need a fresh look and require the context of the challenges of the retail banking environment. Explore key considerations and best practices in understanding the current state of the market and its impact on differentiation strategies. May 12 2005 | | |
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| eBroadcast: Key Considerations of the UPS for Health Care Applications Our panel of experts as we take a look at the most recent market studies on UPS use in healthcare. Take an in-depth look at how one supplier of medical imaging systems evaluated a variety of UPS solutions before selecting the one that was most appropriate for their application. Apr 7 2005 | | |
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| eBroadcast: The Next Generation of Managed Security Services Protecting enterprises from rapidly evolving internet threats while ensuring compliance with industry, federal and state regulations has propelled demand for Managed Security Services. Our panel explores a real-life case study of how a Financial Services firm has successfully relied on guaranteed protection from Managed Protection Services to maintain and grow their business while complying with regulations. Mar 31 2005 | | |
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| eBroadcast: The Value of Business Intelligence: Pharmaceutical Best Practices This interactive case study as our industry experts from Salvoy and Unysis explore best practices with a more concentrated focus on Business Intelligence through standardization of data as a means to improve your bottom line and maximize customer profitability. Feb 10 2005 | | |
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| Delivering Effective Training for Life Sciences in a Global Environment This session will explore what it means to produce more effective, global-ready courses and offer a unique perspective on the benefits of linking courseware creation and translation. Feb 3 2005 | | |
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| How Mobile Does Your CRM Need to Be? Creating a Mobile CRM Stategy that Fits Your Business This interactive eBroadcast explores the future of mobile CRM. Learn directly from a mobile CRM success story how to build a business case that will give you the competitive advantage you need to outpace the competition. Jan 27 2005 | | |
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| Getting Real with the Real-Time Supply Chain Is your company plagued by high costs, mismanaged inventories and poor delivery performance? With the Real-time Supply Chain, you’ll have the visibility and agility to respond to changes in market demands wherever they arise. Our case study of AnyCompany, Inc. will demonstrate how the Real-Time Supply Chain significantly improves bottom-line performance. Dec 9 2004 | | |
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| Intelligent Multi-Channel Interaction for Extraordinary ROI Learn how the banking industry-leader has combined traditional marketing approaches with newer "inbound" channels such as the Web and call center to drive intelligent interactions with every customer. Nov 11 2004 | | |
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| Smart Strategies for VoIP: Assessing Your Readiness Defining the best strategies for migrating to VoIP based on your current infrastructure and business needs is the most critical element of the decision-making process. The truth is “one strategy does not fit all.” This session explores the assessment of various VoIP deployment strategies based on your unique business environment. Oct 14 2004 | | |
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| Leveraging Existing CRM Systems for Increased ROI This live interactive event and leap beyond the competition by transforming your business through intelligent integration techniques. Oct 7 2004 | | |
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| Sales Dashboards: Accelerate Performance Through Faster Decisions Innovative organizations are using performance management technology such as dashboards and scorecards to better track their business and respond faster to sales opportunities. During this event, DaimlerChrysler will showcase how they are lapping the competition with better information to drive sales and where to go to test-drive technology to get you in the winner's circle. Sep 14 2004 | | |
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| Sales-Ready Marketing This program highlights a case study-in progress from John Miller, Hewlett Packard, who is using this approach to develop an improved process for creating and delivering more customer-centric messaging to the field. Sep 8 2004 | | |
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| Survive & Thrive: Product Lifecycle Management in an M&A Environment How did HP come to grips with getting all relevant information to the right people as fast as possible? Now over two years later, did these PLM activities help realize design and supply chain savings? If you have a fragmented landscape supporting your product lifecycle information, or have the prospect of a merger or acquisition in your future, this eBroadcast will help smooth the ride. Jul 22 2004 | | |
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| Strategies for Identifying Untapped Customer Potential Discover new techniques and solutions that will provide you with a better understanding of how to grow the top line by more effectively cross-selling and up-selling existing customers to drive revenue growth and improve margins. Jun 24 2004 | | |
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| Advancements in Business Process Outsourcing Frost & Sullivan examines the leading edge alternatives for business process outsourcing (BPO). Our expert panel will detail the challenges and opportunities associated with BPO, along with strategies for success and key technology considerations. Jun 17 2004 | | |
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| Message Maps & Gaps This interactive event which highlights the exclusive unveiling of a study compiled over the past 3 months by a world-class Advisory Committee of 20 chief marketing officers (CMOs). Jun 3 2004 | | |
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| Maximizing Acquisition Response Rates This interactive program examines how you can double response rates and walk away with a better understanding of clear, simple, workable solutions that can be applied to your acquisition campaigns and ultimately improve revenue growth and margins. May 6 2004 | | |
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| Next Generation Supply Chain Are you ready to realize a 60% or greater competitive advantage in TCO, inventory levels and order fulfillment? Learn how your company can achieve similar advantages by viewing this interactive eBroadcast. Apr 27 2004 | | |
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| Marketing Dashboards: Accelerate Performance through Better Decisions Join this live interactive event which will discuss the issues that executives wrestle with to manage enterprise decision making and execution and what they should be looking for when the subject of reporting, scorecards and dashboards comes up. Apr 8 2004 | | |
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| Profiting from Successful Mobile Sales & Service Solutions in Life Sciences What is the Real World Impact of Enterprise Mobility? Apr 6 2004 | | |
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| Selling More Through Customer-Ready, Value Messaging This webcast will introduce the principles and best practices for creating, delivering and managing more “sales-ready marketing.” Feb 12 2004 | | |
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| Best Practices for Effective Mobile Sales & Service Accurate and timely field data is critical to your business. Join Frost & Sullivan, Mobile Enterprise Magazine and Everypath and learn how to *correctly* capture 300-400% more data from your field force. Nov 13 2003 | | |
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| Realizing Profits from Mobile Field Service Solutions Making a Strategic Corporate Impact/Improve Productivity and Drive ROI through Mobility. Oct 15 2003 | | |
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| Business Intelligence for Profitability New Customers, New Employees, New Users Must be Empowered with Industrial-Strength Analytics. Can Your Business Intelligence System Scale as Your Company Grows? Jun 24 2003 | | |
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| Electrify your ROI through Effective Field Force Automation: Strategies for Success Improvements to field service operations can increase profit margins by 20 to 60 percent. Has your FIELD FORCE been empowered? Jun 17 2003 | | |
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