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 | Ask the Thought Leader Webcast: Building a Customer-Centric Business Model During the "Ask the Thought Leader" webcast, the Growth Team MembershipTM research team presents a Best Practice Guidebook Feb 23 2010 | | |
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| Customer Contact Crossroads: Invest in New or Extend Existing IVR and CTI Technologies? Contact center managers face many challenges Feb 25 2010 | | |
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 | SCIP 2010 Washington, D.C. 2010 International Annual Conference & Exhibition Mar 9-12 2010 | Marriott Wardman Park Hotel, Washington, D.C. | |
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| 15th Annual Medical Devices 2010: A Frost & Sullivan Executive MindXchange Business Excellence in a New Industry Era Mar 14-16 2010 | Hyatt at Fisherman's Wharf, San Francisco, CA | |
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| 4th Annual OSS BSS Asia Pacific Summit A Frost & Sullivan Executive MindXchange Mar 24-25 2010 | Singapore | |
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| Customer Experience Management: Making Every Interaction Count We expect a lot from our customer service representatives and agents every day. Mar 24 2010 | | |
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| Winning With Empowered Customers: How Contact Centers Must Adapt for Cross-Channel Service Empowered customers: Growth of self-service activity and self-service channels Apr 6 2010 | | |
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| 6th Annual Customer Contact 2010, East: A Frost & Sullivan Executive MindXchange Smart Strategies for Customer Profitability Apr 18-21 2010 | Marco Island Marriott Beach Resort,Golf Club & Spa, Marco Island, FL | |
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| Thailand Telecoms International Summit A Frost & Sullivan Executive MindXchange “Broadband priorities for increased national ICT competitiveness” Apr 27 2010 | Bangkok | |
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| Customer Contact Thailand A Frost & Sullivan Executive MindXchange “Next Generation Customer Contact – Driving Customer Experience through New Strategies, Technologies & Processes” Apr 28 2010 | Bangkok | |
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| 11th Annual MARKETING WORLD 2010: A Frost & Sullivan Executive MindXchange Series Smart Strategies for Moving Forward in the New Economy May 3 2010 | San Francisco, CA | |
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| 11th Annual SALES NOW 2010: A Frost & Sullivan Executive MindXchange Proven Strategies and Take-Aways for Immediate Impact May 4 2010 | San Francisco, CA | |
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| Mobile Broadband 2010 A Frost & Sullivan Executive MindXchange “Revolution to Evolution” May 11 2010 | Kuala Lumpur | |
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| Customer Contact Malaysia A Frost & Sullivan Executive MindXchange “Next Generation Customer Contact – Driving Customer Experience through New Strategies, Technologies & Processes” May 12 2010 | Kuala Lumpur | |
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| Green Building Malaysia 2010 A Frost & Sullivan Executive MindXchange May 25 2010 | Kuala Lumpur | |
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| Global Innovations in New Product Development 2010 Visionaries, Innovators, and Technologists Jun 6-8 2010 | Disney Grand Californian Hotel & Spa, Anaheim, CA | |
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| Wireless Technology in the M2M World: The Road Ahead There are several billion devices that have the potential to be connected using wireless networks Jun 10 2010 | | |
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| 2010 Frost & Sullivan Asia Pacific ICT Awards . Jun 10 2010 | Kuala Lumpur | |
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| TechStrategies Singapore A Frost & Sullivan Executive MindXchange Jul 14 2010 | Singapore | |
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| Customer Contact Vietnam 2010 A Frost & Sullivan Executive MindXchange “Next Generation Customer Contact – Driving Customer Experience through New Strategies, Technologies & Processes” Aug 25 2010 | Hanoi | |
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| GIL 2010: Silicon Valley, Growth, Innovation and Leadership 2010: The Global Community of Growth, Innovation and Leadership Sep 12-14 2010 | California, North America | |
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| 5th Annual Customer Contact Asia Pacific A Frost & Sullivan Executive MindXchange “Next Generation Customer Contact – Driving Customer Experience through New Strategies, Technologies & Processes” Sep 22-23 2010 | Manila | |
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| 6th Annual Customer Contact 2010 West Delivering Customer Innovation for Competitive Advantage in a New Economy Oct 17-20 2010 | West Coast Locale | |
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| 11th Annual MARKETING WORLD 2010: A Frost & Sullivan Executive MindXchange Series Smart Strategies to Survive and Prosper in Today’s Economy Nov 2 2010 | Chicago, IL | |
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| 11th Annual SALES NOW 2010: A Frost & Sullivan Executive MindXchange Integrating Sales for Customer Value-Driven Revenue Growth Nov 3 2010 | chicago | |
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| 4th Annual Customer Contact 2010, Europe: A Frost & Sullivan Executive MindXchange Proven Methods for Providing Excellence in Global Customer Contact Nov 7-9 2010 | Europe Locale* | |
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| Customer Contact Indonesia A Frost & Sullivan Executive MindXchange “Next Generation Customer Contact – Driving Customer Experience through New Strategies, Technologies & Processes” Nov 10 2010 | Jakarta | |
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KEY TO DELIVERABLE TYPES |
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