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 | Scenario-Based Strategic Planning: How to Add Strategic Flexibility to Growth Strategies A persistent challenge to business executives is the need to balance strategic certainty with strategic flexibility Sep 4 2008 | | |
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| Measuring Your Company's Growth Potential Growth “IS” and “MUST” be measurable. You need to have responsibility, accountability Sep 9 2008 | | |
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| Your Path Home: Remote and Home Agent Deployment Made Easy Consider this; the future success of contact centers worldwide, hinges on agent care…yes, agent care Sep 11 2008 | | |
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| A New Look at Hosting as a Strategic Vehicle to IP Migration Beyond its well known cost savings benefits, hosting delivers significant cost and operational advantages Sep 16 2008 | | |
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 | 4th Annual Growth, Innovation and Leadership 2008: A Frost & Sullivan Global Congress on Corporate Growth Innovative and Practical Strategies for Achieving Your Growth Objectives Sep 14-16 2008 | Parc 55 Hotel, San Francisco, CA Co-Located with: The Global Green Revolution 2008: A Frost & Sullivan Global Executive Symposium Sep 17 2008 | Parc 55 Hotel, San Francisco, CA | |
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| Blending Advanced Contact Center Technologies: Leveraging Business Agility and Maximizing Customer Experience As the call center outsourcing market becomes a maturing industry and faces current economic market conditions Sep 24 2008 | | |
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| Voice Hybrids: a new service delivery model for contact centers An emerging trend in the call center industry is an approach called "Voice Hybrids". Sep 30 2008 | | |
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| Doing more with less: How integration at the point of contact improved agent effectiveness without breaking the bank Oct 2 2008 | | |
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| 4th Annual Customer Contact 2008, West: A Frost & Sullivan Executive MindXchange Innovative Strategies for Managing Customer Contact Complexities Oct 19-22 2008 | Laguna Cliffs Marriott Resort & Spa, Dana Point, CA | |
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| Automated Value Messaging – How does it really work? Effectively holding onto today’s demanding customers and attracting new ones through proactive notifications Oct 30 2008 | | |
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| 2nd Annual Smart IT Sourcing 2008: A Frost & Sullivan Executive MindXchange Mastering the Complexities of Global IT Outsourcing and IT Enabled BPO Dec 7-10 2008 | Marriott Marco Island Resort, Golf Club & Spa, Marco Island, FL | |
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| 12th Annual Marketing Research 2009: A Frost & Sullivan Executive MindXchange Customer & Market-Facing Marketing Research for Profitable Growth Jan 11-14 2009 | East Coast Locale | |
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| 16th Annual Competitive Intelligence 2009: A Frost & Sullivan Executive MindXchange Strategic Competitive and Market Insights to Propel Profit and Growth Jan 11-14 2009 | InterContinental New Orleans, New Orleans, LA | |
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| 10th Annual Sales & Marketing, 2009: A Frost & Sullivan Executive MindXchange Innovative Sales and Marketing Strategies for Profitable Growth Feb 8-11 2009 | Disney's Grand Californian Hotel & Spa, Anaheim, CA | |
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| 14th Annual Medical Devices 2009: A Frost & Sullivan Executive MindXchange Industry Perspectives, Growth Strategies, and Best Practices Mar 8-10 2009 | West Coast Locale | |
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| Venture Connections 2009: A Frost & Sullivan Executive Symposium Where Venture Capitalists Preview Emerging Stars of the Medical Devices and Life Sciences Industry Mar 11 2009 | West Coast Locale | |
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| 5th Annual Customer Contact 2009, East: A Frost & Sullivan Executive MindXchange Challenging Conventional Wisdom for Breakthrough Performance Apr 19-22 2009 | East Coast Locale | |
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| 5th Annual Innovations in New Product Development and Marketing 2009: A Frost & Sullivan Executive MindXchange Building an Innovation and Technology Engine for Growth Jun 7-10 2009 | | |
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| 10th Annual MARKETING WORLD 2009: A Frost & Sullivan Executive MindXchange Tactical Marketing Strategies: Your Blueprint to Propel Top Line Growth Jul 12-15 2009 | Mountain Resort Locale | |
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KEY TO DELIVERABLE TYPES |
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