Frost & Sullivan Research Service   Published: 7 Aug 2012
North American Hosted Contact Center Market
  SERVICE HOMEPAGE
RESEARCH OVERVIEW LIST OF FIGURES TABLE OF CONTENTS
ORDERING INFORMATION FURTHER INFORMATION
   Research Overview
 

North American Hosted Contact Center Market

Movement from Best-of-Breed to Suites

This research service covers the state of the North American hosted contact center market. Market segments covered include hosted IVR, hosted ACD, hosted chat, hosted outbound customer contact, and hosted agent performance optimization (APO) applications. The study discusses market trends, drivers and restraints, demand and supply, and strategic considerations. Market size and forecasts are provided for the individual market segments. In addition, an in-depth analysis of the vendor landscape, including vendor market shares, is given, along with the profiles of the leading vendors in the market.

  Table Of Contents
  1. Hosted Contact Center Applications
    • Summary of Findings
    • Introduction
    • Scope and Methodology
    • Market Definitions
    • Market Trends
    • Market Engineering Measurements
    • Market Drivers
    • Market Restraints
    • Market Size and Forecast
    • Revenue Forecast for Hosted IVR
    • Revenue Forecast for Hosted ACD
    • Revenue Forecast for Hosted Outbound Customer Contact
    • Revenue Forecast for Hosted Customer Chat
    • Revenue Forecast for Hosted APO Applications
    • Revenue Forecast for Hosted Contact Center Market
    • Market Shares
    • Market Shares for Hosted IVR
    • Market Shares for Hosted ACD
    • Market Shares for Hosted Outbound Customer Contact
    • Market Shares for Hosted Customer Chat
    • Market Shares for Hosted APO Applications
    • Market Shares for Hosted Contact Center Market
    • Vendor Profiles


   List of Figures
 
  • Hosted Contact Center Market:  Market Drivers Ranked in Order of Impact,
    North America, 2012-2017
  • Hosted Contact Center Market:  Market Restraints Ranked in Order of Impact,
    North America, 2012-2017
  • Hosted Contact Center Market:  Revenue Forecast for Hosted IVR Segment,
    North America, 2010-2017
  • Hosted Contact Center Market:  Revenue Forecast for Hosted ACD Segment,
    North America, 2010-2017
  • Hosted Contact Center Market:  Revenue Forecast for Hosted Outbound Customer Contact Segment, North America, 2010-2017
  • Hosted Contact Center Market:  Revenue Forecast for Hosted Customer Chat Segment, North America, 2010-2017
  • Hosted Contact Center Market:  Revenue Forecast for Hosted APO Applications Segment, North America, 2010-2017
  • Hosted Contact Center Market:  Revenue Forecast, North America, 2010-2017
  • Hosted Contact Center Market:  Company Market Share by Revenue for Hosted IVR Segment, North America, 2010 and 2011
  • Hosted Contact Center Market:  Company Market Share by Revenue for Hosted ACD Segment, North America, 2010 and 2011
  • Hosted Contact Center Market:  Company Market Share by Revenue for Hosted Outbound Customer Contact Segment, North America, 2010 and 2011
  • Hosted Contact Center Market:  Company Market Share by Revenue for Hosted Customer Chat Segment, North America, 2010 and 2011
  • Hosted Contact Center Market:  Company Market Share by Revenue for Hosted APO Applications Segment, North America, 2010 and 2011
  • Hosted Contact Center Market:  Company Market Share by Revenue,
    North America, 2010 and 2011
  • Hosted Contact Center Market:  Features/Functionality Offered by Hosted Service Providers, North America, 2011
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