Frost & Sullivan Research Service   Published: 16 Feb 2018
Artificial Intelligence Applied to the Customer Experience in Latin America, 2018
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FURTHER INFORMATION
  Table Of Contents
  1 | ARTIFICIAL INTELLIGENCE APPLIED TO THE CUSTOMER EXPERIENCE IN LATIN AMERICA, 2018
   Executive Summary
      1. Key Findings

  Market Overview and Definitions
      1. AI—An Introduction
      2. AI—An Introduction (continued)
      3. AI—Definition
      4. AI—Definition (continued)
      5. Market Overview—AI Enhances Machine Efficiency
      6. Market Overview—Latin America
      7. Market Overview—Latin America (continued)

  Drivers and Restraints
      1. Market Drivers
      2. Drivers Explained
      3. Drivers Explained (continued)
      4. Drivers Explained (continued)
      5. Drivers Explained (continued)
      6. Market Restraints
      7. Restraints Explained
      8. Restraints Explained (continued)

  Latin American Market Trends for AI Applied to the Customer Experience
      1. The Millennial Customer Drives AI Adoption in the Contact Center
      2. The Millennial Customer Drives AI Adoption in the Contact Center (continued)
      3. AI Applications for Customer Experience Improvement in the Latin American Contact Center Market
      4. Vertical Market Application—AI in Retail: Understanding Consumers
      5. Vertical Market Application—AI in Healthcare: Taking Care to New Levels
      6. Vertical Market Application—AI in Home Automation: Solution for Multi-device Settings
      7. Vertical Market Application—AI in CRM: Seamless Customer Engagement
      8. Key Benefits of Employing AI for Customer Engagement

  Use Cases of AI Applied to the Customer Experience in Latin America
      1. IBM AI Initiatives Applied to the Customer Experience
      2. Microsoft AI Initiatives Applied to the Customer Experience
      3. Aivo Case Study—AI-powered AgentBot in Education

  Growth Opportunities and Companies to Action
      1. Growth Opportunity 1—Chatbots
      2. Growth Opportunity 2—Visual Recognition
      3. Growth Opportunity 3—Virtual Assistants
      4. Growth Opportunity 4—Cybersecurity
      5. Growth Opportunity 5—Robotic Process Automation
      6. Strategic Imperatives for Success and Growth

  The Last Word
      1. The Last Word—3 Big Predictions
      2. Legal Disclaimer

  Appendix
      1. List of Exhibits

  The Frost & Sullivan Story
      1. The Frost & Sullivan Story
      2. Value Proposition—Future of Your Company & Career
      3. Global Perspective
      4. Industry Convergence
      5. 360º Research Perspective
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      7. Our Blue Ocean Strategy

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