During tough economic times, it is often innovation that suffers at the hands of cost cutting and downsizing. But, as previous economic downturns have shown, innovation is needed now more than ever. Whether targeted toward cost reduction and reduced cost of ownership or customer retention and revenue generation, it is innovation that enables CSPs to define and deliver new communication products and remain competitive in a challenging economy. The Rat Pack OSS/BSS suppliers described in this report present the market with innovative new concepts and capabilities.