As people around the globe communicate more widely and frequently than ever before, the potential for fusion of devices and services is unlimited. Making it all possible - from leading-edge mobile apps to a simple wireless or landline call - are operations/business support systems (OSS/BSS), working behind the scenes to deliver, manage and monetize the people, processes and infrastructure that provide these services.
For decades OSS/BSS has played an integral role in communications, helping to streamline operations and implement Fulfillment, Assurance and Billing processes including service quality monitoring, network management, service activation, billing and CRM. Today these systems have evolved into powerful applications for managing complex network and IT infrastructure, service delivery and customer support. These high-performance business tools help balance the constant evolution of customer needs with infrastructure and financial realities.
Stratecast's OSS/BSS Global Competitive Strategies program (OSSCS) examines business and operational strategies, monitoring and analyzing software and services for this rapidly-changing market. The program delivers analysis of fundamental OSS/BSS strategies and solutions for Fulfillment, Assurance and Billing while recognizing the urgent need for alignment of processes and systems across the business. New business models, customer demands, vendor solutions and partner dynamics are included in the analysis and advice delivered by our consultants. Other areas such as revenue/business assurance complement our analysis of billing; dynamic order management and service layer strategies build upon fulfillment and assurance.
Stratecast has continued to expand OSSCS to include increasingly relevant and industry-impacting areas of analysis, and that expansion has now spawned a new research program: Analytics, Customer Experience & Marketing (ACEM). ACEM is complementary to OSSCS and offers five practice areas: 1. Business Analytics & Intelligence (BAI) 2. Customer Experience Management (CEM) 3. Mobile Commerce Management (MCM) 4. Web Analytics & Social Network Analysis (SNA) 5. Enterprise IT Network/Systems Management. For more information about OSSCS or ACEM, contact your Stratecast/Frost & Sullivan Account Executive.
ADDRESSING THESE GLOBAL MEGATRENDS:
- Future Broadband Applications
- Future Fortune Global 500
- Generation Y
- Information and Communications Technologies
- New Business Models
- SMART Cities and Infrastructure
- Smart Clouds
- Virtual World
- Wireless Intelligence