Today is Your
Frost & sullivan is offering you the exclusive opportunity to have your own Team Training day, as an added value to the event program.
How does it work?
Upon selection of your workshop, Frost & sullivan will assign a seasoned trainer to design and facilitate a full-day program, customized exclusively for your company and team’s needs and goals.
The benefits are endless:
- Practical: "hands-on" workshops with key take-aways
- Seasoned trainers: Experts in your workshop of choice
- Turn-key: All meals, venue, and on-site management
- Convenience: no need to move around; already in the right place
- Savings: full access to event program + team training day = great value
- Customized: Personal challenges and goals addressed
- Much, much more!
You can either select from one of the pre-designed, "hands-on" workshop focuses, and we will customize it to your team’s personal challenges and goals, or contact us to create a custom program from scratch with your topic of choice.
Workshop Topics Menu:
|Topics ||Key Take-Aways ||Designed For |
|Using social Media to reduce Contact Center Costs, prevent problem escalation and provide exceptional Customer service || |
- Step by step evaluation of platforms for a contact center community site
- Evaluation of contact center community site cost/benefits
- roles of contact center personnel
- Presenting the benefits of the contact center community site to management
- Coo and Contact Center operations
- Customer support/ Contact Center Executives and Managers
|How to turn Your Contact Center into a profit Center || |
- 5 elements of driving revenue in a contact center
- Understanding the metrics of a revenue center
- Selecting talent; the greatest impact on sales performance
- Equipping your team with key skills to sell and serve over the phone
|How to pilot and scale your remote agent program with industry best tools & knowledge || |
- Building a business case and financial model
- understanding and choosing a deployment strategy: do it yourself or outsource
- The profile of the ideal remote agent and where to find him/her
- supervising and training remotely while staying connected
- Vice Presidents & Directors of Contact Centers
- Customer service/Care, sales and operations
|Build Your own Workshop || |
- Let us know your goals and challenges, and we will help you customize your team’s workshop
- Your choice of team executives
|Interested, and want to learn more about |
Your Custom Team Training day?
Simply follow the easy steps below and you are on your way:
- Step 1: Identify the most applicable workshop; If you don’t see one that fits,
call us so we can start building one from scratch
- Step 2:determine the number of participants you’ll be sending
- Step 3:decide if you would like it to be exclusive to your team or an open workshop for other companies to participate
- Step 4: To learn more about, and to reserve your custom team workshop, Call us at: 516-255-3812 or