5:00pm

7:30am

Registration, Continental Breakfast and Exhibition

8:15am

Ice Breaker, Welcome, and Introduction

Brian Fitzpatrick, Senior Vice President and General Manager, Frost & Sullivan

8:30am

 Creating Systemic Innovation: Assessing Your Organization's
 Innovation DNA

 James Stikeleather, Chief Innovation Officer, Dell

 The term “innovation,” when correctly understood, refers to a new way
 of doing something. It may be an incremental and emergent change, or
 it could be a radical and revolutionary shift in thinking, products,
 processes or organizations. This presentation will explore the difference
 between “invention” (an idea made manifest) and “innovation” (ideas
 applied successfully in practice) with key insights for accelerating
 forward momentum and balancing organizational risk taking.

 Key Take-Aways:

• Success factors for how organizations of all sizes and missions can create systemic innovation programs
• Insights on linking such programs to performance and growth through improvements in efficiency, productivity, quality, competitive positioning, market share, or any other metric
• Steps to take for achieving differentiation and greater constituent satisfaction

9:15am

 Top 20 Global Mega Trends and Their Impact on Business,
 Cultures and Society

 Krishna Srinivasan, Global President, Frost & Sullivan

 To set the stage for visionary thinking and next generation models for
 success, it is vital to identify the most pertinent global forces which will
 impact commerce, technology and social interaction/structure. This
 session will highlight the most important global mega trends, potential
 scenarios of specific trends in 2020, and the implications of these mega
 trends in transforming society, markets and cultures.

 Key Take-Aways:

• Insight on opportunities/threats arising out of future mega trends, and on preparing contingency plans based on probable scenarios
• A fresh approach to gauge the future direction of the mega trends to develop appropriate market strategies
• Ways to analyze growth opportunities in your industry and generate powerful ideas for design/development and technology planning

09:45am

Networking, Refreshment and Exhibition Break

CONCURRENT TRACKS:

Design a program structure to meet your individual needs.

Track 1:  Strategic Planning: Capturing Vision, Innovation and Business Opportunity

Track 2: Innovation and Product Portfolio Strategy and Implementation

Track 3: R&D That Delivers: Metrics and ROI

10:15am

INTERACTIVE: Breakout Sessions: Create, Communicate & Connect

Participant-driven discussions focusing on your key challenges and concerns.

Choose one of the following:

 BP1. Walking the Line Between Your Organization’s Strategic
 Vision and Innovation Strategy

 Co-FACILITATOR:

 Jeff Benson, Regional Director, Sopheon

 Bill Beane, Corporate Director, Technology & Innovation Systems,
 Parker Hannifin

 Many companies perceive a widening gap between their product
 development activities on a day-to-day basis and their stated strategic
 goals; however, leading global innovators – companies such as Parker
 Hannifin – are implementing new processes and supporting technologies
 to help them integrate their roadmapping, ideation, and product
 development processes all while encouraging a culture of open
 innovation. And with dramatic results: Parker’s enterprise-wide
 Winnovation strategy has netted them a 500% increase in their product
 portfolio over the last four years.

 Key Take-Aways:

• Insight into market trends, supplier capabilities, and new technologies to position your organization to move quickly and strategically in advance of the competition
• A framework for integrating market, technology and product roadmaps with the development process
• Parker Hannifin's lessons learned: bottom line benefit from improving cross-functional communication and collaboration; better visualization of the “true” product pipeline; and discovering “new product commercialization” does NOT end at launch

 BP2. Creating New Sources of Value: The Must Have Elements of
 Sustainable Innovation 

 FACILITATOR:

 Carol Pletcher, President, Pletcher, Inc.

 Innovation is tagged as a core driver for creating competitive advantage
 and growth, and the responsibility for ensuring that the innovation
 system can sustain the flow of innovation is shared by executives,
 business leaders, project leader and team members.  As leaders at
 every level are challenged to align innovation and business strategies,
 strategic alignment requires the balance between two powerful forces,
 namely profits (earning and margins) and market share (revenue and
 volume).
 
 Key Take-Aways:

• Insight into the link between sustainable flow of innovation and growth
• Identification of the bottlenecks that constrict the flow of innovation
• Strategies, tools and techniques to address bottlenecks

 BP3. Unlock Your R&D Potential: Focusing on the Commercially
 Viable Product Revenue Drivers

CO-FACILITATOR:
 

Sheila Mello, Managing Partner and Principal, Product Development Consulting, Inc.

Clement Yu, PhD, Director Instrument Systems, Novartis Vaccines and Diagnostics, Inc.

Increasing the market success rate of new product introductions is one of the most important--and most elusive--goals of R&D. But how can you determine which areas will be most fruitful for investment? And how can you do it in a way that reduces time to market, eliminating expensive mis-steps and do-overs? You'll find out in this interactive session featuring a case study from Novartis Vaccines and Diagnostics, Inc., which undertook a market-driven approach to product definition that provided invaluable feedback about where to invest to enter a new market space.

Key Take-Aways:

• Framework for understanding what gets in the way of your customers achieving their objectives and translating that understanding into measurable customer requirements
• Tools for driving innovation based on market needs, not financials or political implications
• Approach to simultaneously determine short and long term approaches that involve existing and new technology

11:15am

Choose one of the following:

Solutions Wheel

Play the “wheel” and join a series of rapid-fire, one-on-one meetings with leading solution providers.

OR

 Town Hall Executive Panel - Collaborative Models for Innovation:
 Calibrating Resources and Building Trust in an Innovation Ecosystem

 MODERATOR:

 Stephen Bye, Chief Technology Officer, Sprint

 PANELISTS INCLUDE:

 James Dwyer, Vice President, Engineering, Baker Hughes

 Vidya Raman-Tangella, Vice President, Innovation Resource Group,
 United Healthcare

 Brian Romansky, Director, New Business Opportunities, Pitney Bowes

 Ricardo Dos Santos, Senior Director, New Business Development,
 Qualcomm

 Timothy Grayson, Innovation Director, Canada Post

 Effective collaboration is an important variable contributing to the
 successful implementation of innovative opportunities, whether looking at
 open innovation, technology partnerships, intrapreneurship or other
 models. Creating sustainable, productive relationships with these
 collaborators is part art and part science with a healthy bit of chaos
 mixed in. This session will focus on the experiences and actions where
 collaborative innovation leads to mutual success.

• Insight on asking the right questions throughout the collaboration process to establish mutual benefit and goal orientation
• Principles, theories and extendable best practices for innovation collaboration that can improve the probability of success
• Framework for defining/having the ‘right innovation culture’ and is this something that can be created systematically?

12:00pm

 The Power Lunch – Top Technologies to Watch Bulletin

 The Frost & Sullivan Technical Insights team introduces the top emerging
 technologies that should be on your radar.

 Followed by:

 Networking Discussions Hosted by Industry Leaders

 Practitioners and solution providers host a menu of luncheon
 discussions on pertinent issues. Dine and dish with industry experts.
 The list of discussion topics will be available onsite.

1:30pm

INTERACTIVE: Breakout Sessions - Create, Communicate, and Connect

 Participant-driven discussions focusing on your key challenges and 
 concerns.

 Choose one of the following:

 TT1. Beneath the Surface Innovation: Brand Insight &
 Development

 CO-FACILITATORS:

 Jennifer Kitchen, Managing Director, North America, Promise
 Corporation

 Nick Coates, Ph.D., Research Director, Promise Corporation

 Brand development and innovation often run up against a stumbling
 block: customers privilege what they know and what’s possible over what
 they really need. This leads to ideas that aren’t innovative and don’t cut-
 through in a crowded market place.  What industry needs is a way of
 engaging customers in the realm of the ‘ideal’ – a methodological
 approach that enables customers to articulate what they really need.
 Only this can lead to true breakthrough ideas.
 
 Key Take-Aways:

• Framework for an approach to brand analysis and development that is based on oblique, not direct questioning and therefore leads to truly innovative and breakthrough ideas
• Practical exposure to 2 specific techniques / exercises for oblique brand building: absence and projection
• Insights into the capacity of this approach in co-creation with customers and partners

 TT2. Developing a Portfolio that Delivers on Strategy, Growth,
 and Risk and Return

 FACILITATOR:

 David Matheson, President & Chief Executive Officer, SmartOrg

 Strategic portfolio management enabled Dow AgroSciences to improve
 financial results by more than a billion dollars, and has been written up
 as a best practice process in major media. In this highly participative
 think tank you will learn about the processes and tools that helped Dow
 drive this impressive performance, and work with your peers and
 thought leaders to apply the key process elements to your organization.

 Key Take-Aways:

• Framework to screen projects using strategy and investment criteria
• Tools to establish and compare project value
• Insight on minimizing project risk
• Metrics to assess and track project value over time
• Success factors to make decisions that produce the highest returns

 TT3. The Financial Rubrics: NPV and ROI

 FACILITATOR:

 Shan Rajegopal, Head of Portfolio Management Practice, Pcubed

 Normally used to estimate how much money they can expect from a
 particular new product project, we will dive deep into perspectives on the
 use of NPV and ROI as profitability calculators, i.e. do new products' NPV
 and ROI change with different scenarios like: changes in
 technical/market risks; changes in building technological/market
 resources; changes in price, cost, and market size; and other scenarios.
 How does the company decide the right new product portfolio approach
 for the market they serve?

 Key Take-Aways:

• Insight into the difference between NPV and ROI as metrics for new product projects
• Tools to understand strengths and weaknesses of these metrics, specifically in assessing new product and technology investments
• Framework to maximize the value for new product project portfolio
• Do's and don’ts when using NPV or ROI as metrics for new product project investment assessment

3:00pm

Networking, Refreshment and Exhibition Break

3:30pm

 Innovating Business Models for New Opportunity

 Kevin Riley, Director, Innovation & Consumer Health Solutions, Blue
 Cross Blue Shield of Florida

 How can innovation principles apply to the rigors of developing new
 market business models within a traditional ecosystem? Learn how Blue
 Cross Blue Shield of Florida has applied these principles to 1) define
 market opportunities, and 2) make them a realization during a time of
 significant shift in market dynamics.
 
 Key Take-Aways:

• Guide to the application of Disruptive Innovation principles in creating new products/models in conservative industries
• Insight on how you can use Service Blueprinting in understanding value-based consumer product design

4:00pm

Building the Kind of Innovation Teams that Can Truly Lead

Anthony Creed, Vice President, Customer Experience, Kelley Blue Book

Many processes and procedures promise to deliver innovation on demand, but if they delivered on that promise, we wouldn’t need events like this one! Based on long experience in the field, it can be said process doesn’t matter: it’s the people that make innovation happen. But how many people? What kinds of people? Doing what? This presentation will posit a few answers to these questions, suggest how you can set up your innovation teams for success, and provide a simple framework in place of process.

Key Take-Aways:

• Insight into who should – and should not – be on your innovation teams
• Action steps your teams should be taking to deliver innovation in a timely manner
• Template of key deliverables and milestones to expect from your teams

4:30pm

 INTERACTIVE: Breakout Sessions - Create, Communicate, and Connect

 Participant-driven discussions focusing on your key challenges and
 concerns.

 Choose one of the following:

 PC1.  Setting Internal Product Development  Expectations 

 MODERATOR:

 Timothy Grayson, Innovation Director, Canada Post

 Product developers in large organizations share the entrepreneur’s
 curse.  They have to first ensure that their innovative developments are
 embraced and supported by all the organization’s relevant stakeholders,
 and later ensure that even a successful new product doesn’t die under
 the weigh of unrealistic expectations.  The curse is that sometimes just to
 secure the support, the product developer has a hand in setting those
 expectations.  Is there an easy way out of this dilemma?  If not, what
 are the best paths for getting through it?

 Key take-aways:

• Gain insight into how change management methods apply to expectation setting with stakeholders and approvers in advance
• Lessons learned from others who are experiencing the same challenge
• Develop a framework for how to use the “grieving” process to help manage expectations after the fact

 PC2.  Innovation in Design

 MODERATOR:

 George Coulston, Vice President - Research, Development &
 Engineering, Kennametal

 Innovation:  Everyone talks about it, and most of us believe it is
 important, but do we really understand what it is and how to manage or
 measure it?  Should incremental innovation, a very important and most
 prevalent form of innovation, be managed the same way as radical
 innovation?  What challenges do companies face as they strive to
 become more innovative?

 Key Take-Aways:

• Examples of different approaches to managing the various forms of innovation from incremental to radical
• Lessons learned from others as they worked to overcome common challenges associated with implementation of innovation programs
• A framework for managing white-space innovation

 PC3.  Innovation in Customer Experience and Service

 MODERATOR:

 Anand Ramachandran, Director, Co-Innovation, SAP

 Experience is fast becoming the operating mantra for consumer-facing
 companies and increasingly also for enterprise-facing companies.  As
 consumers, we all recognize a good experience with a company’s
 products or services when we feel it, but few of us are able to articulate
 what it takes to create an positive experience for our customers.  What
 makes an outstanding and memorable customer experience?
 
 Key Take-aways:

• Framework for customer experience
• Examples of experiential innovation
• Techniques to formulate, communicate, and execute experiential strategies

5:30pm

Interactive Breakout Sessions Conclude

5:30/5:45pm

Life's a Beach: Surf Party

8:00am

Continental Breakfast and Exhibition

8:30am

 Ice Breaker and Overview

8:45am

The Keys to Rapid, Sober, and Successful Innovation

Michael Wynblatt, Vice President, Innovation Center, Eaton Corporation

"Fail fast!” they tell us, but a collection of fast-failed projects won’t drive growth in your company.   Better would be “succeed fast!” How can we structure innovation projects so that they have the best chance for success, and move along a rapid rate?   What pitfalls can be avoided through the way we organize our attempts at innovation?

Key Take-Aways:

• Pitfalls in driving innovation and open innovation
• Best practices for execution of innovation projects – how to drive to successful results
• Best practices for working with external inventors – how to structure and achieve win-win projects

9:15am

Blue Oceans: Innovating Beyond Your Current Market Boundaries

Michael Botos, Executive Director, Strategic Direction, Ernst & Young LLP
 
Adjacent markets can deliver above average growth and profitability…if you know where to look.  But the “blue ocean” is a big place.  You can’t afford to boil it.  Instead, companies must focus on customer value drivers to identify new growth and innovation opportunities across customer segments and geographies, product/service offerings, channel strategies and business models.  Through a mix of innovation case study examples and “real world” stories, this presentation will provide a roadmap for innovating beyond your current market boundaries.
 
Key Take-Aways:

• Framework for defining market boundaries and analyzing customer experiences
• Leading practice examples from innovation success stories
• Lessons learned from innovation “failure” stories
• Success factors for “blue ocean” innovation at your company

9:45am

Ask the Experts! Panel Discussion

Distilling and Finding Opportunities in Mega Trends

MODERATOR:

Andres Jordan, Vice President, Innovation, Deutsche Telekom NA

PANELISTS INCLUDE:

Karl Preissner, Section Head, New Business Creation - Family Care, P&G

Stephanie Johns-Chin, Associate Vice President, Product Development, Chubb Corporation

Anthony Creed, Vice President, Customer Experience, Kelley Blue Book

Ajit Bhatia, Vice President, Product Development & Innovation, AAA Club Affiliates, Inc.

Hockey player Wayne Gretzky’s famous advice to “skate where the puck will be, not where it is” when applied to business implies that you should start with a good understanding of the trends, i.e. “where business will be”. Whether you think business-shaping trends on urbanization, e-mobility, etc. are vital to future planning or see it as a fool’s errand to try to predict the future, our distinguished panel will inform both the optimist and the cynic. We will explore what wisdom each type has to offer, providing insight on what you can and cannot extract from megatrends, and ultimately focusing on how you can practically make these megatrends useful for your organization.

• Insight into translating megatrends into strategic imperatives
• Pitfalls and success factors in using trends in business planning
• Ways to understand what the trends mean for your organization

10:30am

Networking, Refreshment, and Exhibition Break

11:00am

INTERACTIVE Breakout Sessions: Create, Communicate & Connect

Participant-driven discussions focusing on your key challenges and concerns.

Choose one of the following:

 RT1. Directing New Product Development for Value
 Enhancement using VOC and Competitive Assessments

 FACILITATOR:

 Erik Glitman, Managing Director, Fletcher CSI

 Examining how the new product development process can align product
 value propositions with customer needs, we will discuss how the win/loss
 evaluation process, combined with customer feedback, can identify
 unmet needs in the value proposition and chart product development to
 both match what the customer needs and overcome competitor offers in
 the space. Tools to determine how well existing solutions, and new
 products under development, will meet customer needs as well as how
 well competitors are at meeting those same needs, will be covered and
 examples of success described.
 
 Key Take-Aways:

• A tool set to take results for Win/Loss evaluations and incorporate findings into the NPD process
• A guide to assess where competitors (and your company) are putting too much or too little on the table with their product and value offers
• A methodology to assure that the value offer is aligned with customer needs, both those articulated and those unknown.

RT2. Solving the Implementation Challenge: Aligning Your Resources with Product and Portfolio Strategy

FACILITATOR:

Carrie Nauyalis, Director, Product Management, Planview

 Bringing innovative products to market depends on a multitude of factors
 including pipeline visibility, resource capacity planning, and agility in an
 uncertain and dynamic environment. This highly interactive session will
 address how to deliver the highest business value across the enterprise,
 so come join leading practitioners bring to life real-world examples from
 their product innovation areas, and contribute your own stories to the
 dialogue.

 Key Take-Aways:

• Insight into what other product development companies describe as challenges to deliver products to market and the strategies they’re employing to overcome those challenges
• A framework to understand and analyze competing business goals, and the ability to perform scenario planning in dynamic environments
• Best practice strategies for resource optimization and a disciplined process for directing resources to your product portfolio

RT3. Implementing and Communicating Critical Innovation Metrics that Really Matter

FACILITATOR:

Guy Henninger, Senior Vice President of Business Development, Inova Software

Whether you're "scaling up" your existing program or trying to take it to the "next level," the value of your innovation program needs to be measured and demonstrated in order to continue to garner support from the business. Sometimes, the measure of true value of innovation can be elusive. Traditional ROI metrics used in other parts of the business (eg. costs saved, revenue generated) don't always capture the momentum or traction that your innovation program is gaining. Participants in this interactive session will discuss ways to apply meaningful metrics they can use in their business no matter what level of maturity.
 
Key Takeaways:

• Framework to demonstrate innovation opportunities as potential "performing assets"
• Insight on the difference between "leading" and "lagging" indicators of performance and how to apply them in your program
• Template to implement at least one new meaningful metric that will change your program for the better in the coming year

12:30pm

Transition New Products to Emerging Markets

Anthonie Lombard, Vice President & Director Global Engineering, Residential & Commercial Water, ITT Corporation

Everyone knows the recipe: determine the “voice of the customer”, define the product specifications, develop the product and launch in our markets - and do it over and over. Since this is a customer-focused process it should work as well in emerging and recently emerged markets as it does in developed markets, right? Wrong! The truth is that that there are dynamics at work in emerging markets which might actually achieve the opposite result, i.e. poor take-off, meager sales and low returns on investment. So, what can be done to ensure success?

Key Take-Aways:

• Insight into the fundamental differences between developed, emerged and emerging markets in the context of innovation
• Pitfalls of using “cookie cutter” innovation models while transitioning to an emerging market focus  
• Guide to refocusing your product development teams on emerging markets
• Best practices in creating innovation networks, fast development, prototyping and collaboration with customers, employees and lead-users in emerging markets

1:00pm

 Food For Thought - Protecting your Innovation and Invention

 Thought Leaders host a menu of luncheon discussions on pertinent
 industry issues. Dine and dish with industry experts. The list of
 discussion topics will be available onsite.

2:00pm

Managing Disparate Market and Product Opportunities

Graham Milner, Executive Vice President, Global Innovation, WD-40

What the BEEP is going on with WD-40 brand? Join us for the first public look at WD-40 brand’s Brand Exploration Extension Project, as two years and two continents in the making the first true extensions to this brand are about to launch. Take a journey into the growth story and discover the challenges and pitfalls along the way, as well as insights gleaned from the ultimate keys to success.
 
Key Takeaways include:

• A practical guide to extending a brand icon..present in 85% of USA homes
• Lessons learned from the internal and external conversations needed to bring these ideas to market
• A case study in the making: will it be a “how to” or a “how not to”?

2:30pm

 A Best Practice Case Study -  From Macro to Micro: Translating
 Mega Trends into Strategy

 This interactive session will detail how Knorr-Bremse AG, a global rail
 and commercial vehicles manufacturer, developed a systemic process to
 identify and integrate Mega Trends with its strategic planning process.
 Subsequently, we will examine lessons learned as the company
 establishes a dedicated Mega Trends team and implements a Macro-to-
 Micro process for identifying and prioritizing Mega Trends to drive
 growth.

 Key Takeaways:

• Insight on how to identify and prioritize Mega Trends
• Tools to secure commitment from key stakeholders for a trends initiative
• Guide to prioritizing the most business relevant trends
• Action steps for integrating Mega Trends with annual strategic planning

3:30pm

Networking, Refreshment, and Exhibition Break

4:00pm

How Do Other Countries Innovate?  Innovation Contests and Partnering on a Global Scale

Dr. Vish Krishnan, Endowed Chair & Professor of Innovation, Technology, and Operations, University of California at San Diego (UCSD), Rady School of Management

Shareholders expect corporate innovation investments to deliver revenue, market, and profit growth, and as most of the growth in the coming years will be experienced in emerging markets, it is important to understood how these countries innovate. To this end we will discuss “resource-constrained innovation”, specifically how products and processes are tuned and inspired by socio-economic and natural resource constraints, as well as implications for how agile companies must use partnering and the new model of innovation contests to dramatically raise the ROI of their innovation investments.

Key Take-Aways:

• Guide to understanding how resource constraints impact innovation
• Insight on how constraints open up new degrees of freedom
• Framework for raising the ROI for innovation investments through partnering and innovation contests

4:30pm

 
 CEO Leadership Roundtable: Perspectives on Igniting
 Innovation Cultures that Out-Innovate Competitors

 MODERATOR:

 Krishna Srinivasan, Global President, Frost & Sullivan

 PANELISTS INCLUDE:

 Martin Drew, President, iView Systems

 Robert Moussa, Chairman & Chief Executive Officer, Dilon Diagnostics

 David Russell, President, Russell N.D.E. Systems Inc.

 Martin Drew, President, iView Systems

 Andre Temnorod, Chairman and Chief Executive Officer, Cypress
 Communications, Inc.

5:00pm

Lessons Learned from Our 7th Annual Global Innovations in New Product Development and Strategic Marketing Executive MindXchange

MODERATOR:

Jim Block, Director, Global Advanced Technology, Diebold

PANELISTS INCLUDE:

Devon Crowe, Principal Engineering Fellow, Raytheon

Todd Hoff, Vice President, Global Marketing & Product Development, Lennox Industries

Thomas Marlow, Global Head of Intellectual Property, Fairchild Semiconductor

Participants at each Executive MindXchange come away with a wealth of key learnings and it can be a challenge to take it all in! During this panel session, members of our Advisory Board will highlight important themes, take-aways and lessons learned as a capstone for the last few days.

5:30pm

 Executive MindXchange Networking Reception

 Runs concurrently with:

 2011 Excellence in Best Practices Awards Banquet

 Join us in celebrating innovation and leadership as Frost & Sullivan
 presents these prestigious awards recognized by industry leaders, the
 investment community and the media at our Annual Excellence in Best
 Practices Awards Reception and Banquet. Participation involves an
 additional fee and separate registration. See registration page for
 details.