Transformational Opportunities in Healthcare:  The Role of Emerging Technology

John Mattison, MD, Assistant Medical Director, Chief Medical Information Officer, Kaiser Permanente, SCAL

We currently live in an innovation compression chamber.  The avalanche of new "solutions" requires that we focus more than ever on defining what are important problems to solve.  Understanding the critical business needs is central to knowing when to adopt new technologies and solutions.

Key Take-Aways:

• Fundamentals of human behavior and motivation
• Keys to identify important problems to solve
• How cross disciplinary collaboration is a prerequisite to every big, new idea

Walking the Line Between Your Organization’s Strategic Vision, and IT Strategy Execution

Dave Smoley, Senior Vice President & Chief Information Officer, Flextronics

How can you stay relevant in this rapidly changing world?  Long term IT strategic plans are becoming obsolete before they are fully approved.  New approaches are needed to remain strategically influential in your company and at the same time deliver continuous improvement in IT strategy execution.

Key Take-Aways:

• Examples of how you can be an innovation leader in your company
• Insights into leveraging recent technology changes for competitive advantage
• Best practices for aligning your organization strategically

 
Cyber Security as a Strategic Issue

Scott Borg, Director and Chief Economist, U.S. Cyber Consequences Unit

Every business could now be profoundly damaged by cyber attacks.  Our new communication and collaboration tools are economically essential, but greatly increase our vulnerabilities.  The new range of attack tools means that it is no longer possible to defend against all of them.  Cyber-security specialists don’t have enough scope or authority to deal effectively with the problems they now face.  The result is that cyber security today needs a strategic, rather than merely technical approach.

Key Take-Aways:

• Identify what  a strategic approach to cyber security looks like

• Best practices for how to implement this strategic approach at a corporate level

• Understanding how a strategic approach to cyber security can yield quantitative estimates of annualized expected losses and cyber-security ROI’s
  

Concurrent Modules - The most powerful opportunity bar none, to connect with other leaders, generate new ideas, and explore real top of mind concerns and how you are addressing them. Design a program structure to meet your individual needs. 

Pick any module or session topic within a module:

The Pulse of Unified Communications and Collaboration:
What’s New and What’s Evolving?

Melanie Turek, Vice President Research Enterprise Communication & Collaboration, Frost & Sullivan

Businesses are using an ever-growing number of communications and collaboration tools to enable employees to more effectively connect with co-workers, customers, and partners. Advanced unified communications (UC) solutions integrate multiple tools and use presence technologies to enhance user productivity and drive operational efficiencies. However, businesses must carefully evaluate their technology options in order to deploy the UC solutions that best address their evolving needs.

Key Take-Aways:

• Insight into evolving UC technologies and tools: finding the value in video, social networking, and mobility 
• Customer UC adoption plans and perceived benefits 
• A perspective on UC delivery models: advantages and disadvantages 
• Key considerations when deploying UC solutions

Got Strategy? Using Unified Communications to Create Competitive Advantage

Niel Nickolaisen, Chief Information Officer, Western Governors University

In today’s technology driven environment – with its rapid changes and disruptions – CIO’s can transform their roles by finding ways to use technology to directly support how the organization creates competitive advantage. Using a set of immediately usable, pragmatic tools, Niel Nickolaisen explains how the IT group at Western Governors University has transformed itself and used technologies such as unified communications to enable the university’s self paced, competency based educational model.

Key Take-Aways:

• Guide to success in  focusing on innovation and improving operational excellence 
• Best practices for aligning IT efforts ( resources, projects, budgets) in order to create a competitive advantage for the IT team and the organization 
• Steps and tools for making decisions about content and prioritizing project and service portfolios

Best Practices & Lessons Learned in Implementing UC

The value of UC  is fully achieved not only by a great strategy to support enterprise needs, but also by its flawless execution.  This session engages participants at all stages of the UC maturity curve, whether evaluating UC, designing, testing, or deploying - - and even the early adopters now integrating new collaboration tools into their IT roadmap.  It offers a platform to share individual insights and experiences in implementing UC, and spotlights best in breed examples.

Key Take-Aways:

• Initial hurdles and how best to get past them
• Action items for the next set of challenges
• Analysis of the next wave of opportunities
• Ideas to ensure a superior end user experience

Five-year olds with iPads and programming classes in middle school – further evidence that the IT knowledge and IT maturity of the world (and specifically your business end users) can rival that of the IT Department.  The modern end user demands quicker, more efficient, more mobile, and more functional solutions.  The changing face of the corporate workforce will require CIO’s to stay out in front of security vulnerabilities at a faster pace than ever before.  A robust strategy and strong tactical plan will help to ensure that the security of your systems keep pace with the demands of your users.

Key Take-Aways:

• Best Practices for strategically embracing major trends in the IT space while ensuring a secure computing environment

• Insight on tactical ways to engage the end user in the security initiatives of your IT organization

How to Tackle Data Breach Head On When it Happens to You

Kim E. Sassaman, BSIA,CISSP, Director, Information Security & HIPAA Security Officer, Presbyterian Healthcare Services

You walk into your office, you have a text/email/voicemail that your data has been breached, what do you do?  The one consideration to be aware of is, have a data breach plan! The one change you need to make is, stop thinking your immune. The aha moment for me was, the complexity of dealing with the non-technical issues of a data breach. Call centers, CEO’s, media, lawyers, opinionated people.

Key Take-Aways:

• Insights into the warning signs, and how to avoid the worse case scenario

• Best practices for preparation for  data breach

• Impact of not having a plan in place on your business

Can I Be Secure in the Cloud?

John Qualls, Senior Vice President Business Development, bluelock

Security is consistently one of the top concerns enterprises face when leveraging cloud computing infrastructure and cloud technology. In this interactive session, we will draw upon the experiences of the facilitator, as well as the participants,, to identify the top ten security concerns for moving and running workloads in the cloud. We will also examine each of those concerns within the context of three key evaluation considerations. You will leave the session with an action plan around the most important considerations for your industry, regulations and security policies.

Key Take-Aways:

• A checklist of the top ten security concerns when leveraging cloud
• Identify three key considerations and priorities when evaluating security concerns
• An action plan for a secure cloud strategy

Solutions Wheel

Play the “wheel” and join a series of rapid-fire, one-on-one meetings with leading solution providers.

The Power Lunch - Networking Roundtables Hosted by Industry Leader

Practitioners and solution providers host a menu of luncheon discussions on pertinent industry issues. Dine and dish with industry experts. the list of discussion topics will be available onsite.

Concurrent Modules - The most powerful opportunity bar none, to connect with other leaders, generate new ideas, and explore real top of mind concerns and how you are addressing them. Design a program structure to meet your individual needs. 

Pick any module or session topic within a module:

The Pulse of Mobile Enterprise Applications: Empowering Employees and Enhancing Customer Engagement

Jeanine Sterling, Senior Industry Analyst, Mobile and Wireless Communications, Frost & Sullivan

Mobile software solutions for workers are becoming ubiquitous in North America.  With high-powered mobile data networks and user-friendly mobile devices as enablers, mobile B2E applications can boost employee productivity, increase sales, and enhance customer happiness.  This session will examine the results of the 2012 Frost & Sullivan Mobile Enterprise Applications survey of North American mobile and wireless decision-makers, and will include a discussion of key mobile trends, potential implementation roadblocks, and the ROI impacts experienced by current users.

Key Take-Aways:

• Insights on how mobile worker apps are being prioritized and implemented during 2013-1014

• Impacts of B2E solutions on key company performance metrics

• Implications of evolving enterprise preferences regarding mobility partners

• Action steps every company should take to optimize mobile employee performance and compete effectively in today's still-challenging marketplace

The Devices of Our Times: How Smart Phones and Tablets are Transforming the Way We Engage the Enterprise and Our Customers

Mauricio Vicente, Chief Information Officer, Language Services Associates 

The rise of cloud technology and the widespread adoption of smartphones and tablets are challenging Executives now more than ever to understand this new paradigm, and to reshape their businesses in order to maintain a competitive edge. This session will cover Language Services Associates (LSA’s) experience developing two mobile applications: INTERPRETRAVEL®, a consumer-based version of our flagship product – Interpreting by Telephone, and LSA Video Mobile, a tablet version of our on demand Video Remote Interpreting service for enterprise clients. By comparing both mobile application projects side by side, we will cover the entire creative process - from identification of the unique business opportunity to product launch and new product rollout to lessons learned along the way to best practices implemented.

Key Take-Aways:

• Insightful lessons you can apply to your own mobile product development process
• Pitfalls to avoid and proven strategies for success
• Success factors that are most relevant for sustainable innovation that result in the successful launch of new mobile products to market

Best Practices & Lessons Learned in Managing the Mobile Enterprise and Mobile Devices

Yugan Sikri, Worldwide Product Manager, HP Enterprise Mobility Platform

Enterprises are embracing mobility at the speed of light and Employees expect to do their top 5 tasks effectively using their mobile devices anytime and from anywhere. Using a case-study around converged employee collaboration, this session will brainstorm how to build your mobility journey, as you grow from supporting a handful of mobile applications to a well controlled and secured environment of mobilizing core processes, data and devices.

Key Take-Aways:

• Define the Phases of effectively managing your mobile applications, data and devices
• Checklist of Top 10 mobility management best practices, tools and technologies for building mobile applications
• Build a deeper understanding of the role of cloud and API’s in enterprise mobility

Module 4 - Partnering for Success

Getting the Most Business Value from Hosted and Managed Services: When to Shift Away from DIY

Michael Suby, Vice President, Research, Stratecast/Frost & Sullivan

My choices are: Do-it-Yourself (DIY), managed services, cloud-delivered services, and professional services. Which choice is best? Each choice has its own set of advantages and disadvantages. And, those advantages and disadvantages are not static; they change over time based on circumstances, relative costs, workloads, and maturity in technology and service delivery. A perplexing dilemma, but one that cannot go unaddressed as a non-answer is a bad answer. From this presentation, we will share:

Key Take-Aways:

• The key differences that exist among these choices
• How the relative merits of each will change over time
• A decision matrix for making optimal choices

Building the Right Partnering Model for Your Objectives

Kim Barrier, Chief Information Officer, Bio-Rad Laboratories

There are several different partner models that exist in the current environment, determining which model will work for you and your business can be a challenge. During this discussion, we will take a look at the range in models, determine which goals and objectives they would meet for the end user, and the future outlook of what these models might look like.

Key Take-Aways:

• Insights on partnering for all vs a blended model of voice/data/video vs a combination of both
• Best practices for navigating through mulit-vendor relationships vs partnering with only one vendor
• Understanding key terms and the impact on cost

Driving Business Agility and a Competitive Advantage via the Cloud

Mike Peek, Director Operations Sales, Cisco

Cloud solutions and services offer compelling economic advantages while solving some of the biggest business and technology challenges that organizations face today. Enterprises are looking for cloud architectural solutions to reduce cost, reach new efficiency levels, and facilitate innovative business models that drive revenue growth and increase competitive differentiation. In this session we will explore how Cloud enables IT to be delivered as a service, when and wherever it is needed.

Key Take-Aways:

• Insights in how enterprises IT shift spending from capital expenses (CapEx) to operating expenses (OpEx), share cloud assets, and provide dynamic, on-demand delivery of services
• Understanding of the flexible new business models for launching and monetizing scalable cloud services more rapidly and efficiently
• Best Practices on deciding which cloud model is right for your business (private, public or hybrid)based on time to market, user experience, performance, agility and efficiency

Networking, Refreshment, and Exhibition Break

Hosted By: Cicero

Interview with an Industry Luminary

Mike Fitz, Vice President, Sprint

Ralph Loura, Vice President and Chief Information Officer, The Clorox Company

Ralph Loura is responsible for the company’s worldwide use of information
technology.  In his role, Mr. Loura leads the global IT organization and directs the company’s strategic technology initiatives in support of Clorox’ goal of making everyday life better, every day.  Prior to joining Clorox Mr. Loura served as SVP and CIO for Medicis, VP and CIO for Symbol Technologies and held IT leadership positions at Cisco Systems, Lucent Technologies and AT&T.

Getting the Most Out of Your Enterprise Relationships

Warren Fristensky, Senior Vice President/ Chief Information Officer, John Wiley & Sons, Inc. 

Global Publisher John Wiley & Sons, Inc. is on an industry-wide transformative journey from a print, product-centric organization to a digital, customer-centric business. This presentation will describe how Wiley’s long history of technology/business collaboration, and recent experiences with strategic customers and partners, have helped the company reinvent itself for the digital age, while driving innovation and implementation of new business models today.

Key Take-Aways:

• Insight on achieving technology/business collaboration across the enterprise in a digital age 
• Lessons learned in what has worked (and not worked) to develop and sustain strategic partnerships with customers and suppliers
• Best practices for successful enterprise relationships, and critical factors in avoiding pitfalls, to improve your own outcomes

Ask the Experts! Panel Discussion

Building Momentum: BYOD and The Consumerization of IT

MODERATOR:

Melanie Turek, Vice President, Research , Enterprise Communications & Collaboration, Frost & Sullivan

PANELISTS INCLUDE:

Richie Etwaru, Chief Operating Officer Group Technology - Platform Services, UBS

David Jarvis, Vice President, Chief Information Officer, Honeywell

Dewitt Latimer, Chief Information Officer, Montana State University

George McQuillister, Senior Information Technology Architect/ Client Computing, Pacific Gas & Electric

Douglas Stafford, Operations Leader NF - Information Technology Business Management, Nationwide

Larry Whiteside Jr. , Chief Information Security Officer , Director, Information Risk, Security,and Compliance, Technology & Information Solutions, Spectrum Health

It is increasingly the case that employees are using their own technology—hardware, services and even applications—while on the job. This has become known as BYOD or the “consumerization of IT,” since it represents a shift in how technology is discovered and adopted. Historically, employees were introduced to new technology at the office, and only adopted it at home when its value to their personal lives became clear, and prices for the technology went down. But today, it’s more likely that employees discover new technologies on their own, and bring them into the workplace as they see fit. At first blush, this trend looks good for businesses, since employees can save companies money by buying and using their own technology on the job, and by using free services instead of those paid for by the company. But it also leads to security and governance risks, and a distinct lack of control over the technology and its use. This interactive panel will discuss the pros and cons of adopting a BYOD policy; highlight the ensuing challenges and concerns; and offer best practices for success.

Key Take-Aways:

• Guide to determine whether to allow employees to use personal devices or applications in your organization, and then set policies for its success
• Key benefits and pitfalls BYOD presents—and how to maximize and minimize them, respectively
• Insight into budgets, security and IT resources when it comes to BYOD
• Best practices for deploying new enterprise technologies by leveraging first-adopters within the organization

The New Deal with Big Data

Richie Etwaru, Chief Operating Officer Group Technology - Platform Services, UBS

The amount of data organizations can access is growing at exciting velocity and this phenomenon is called Big Data. Big Data is not more of the same data collected historically, it is new types of information from new sources, about new things, and a completely new lexicon. Marrying data from this new lexicon with the data organizations have historically collected unlocks new commercial opportunities. Examples of these new opportunities are (1) cultivating sharing and transparency, (2) discovering needs, exposing variability and improving performance, (3) radical customization, and (4) enhancing human decision making.

Key Take-Aways:

• Technical, operational and risk framework for leveraging the new lexicon in Big Data
• Insights into benefits of the new data lexicon
• Key commercial metrics that can be improved when leveraging Big Data
• Best practices to manage new relational database performance requirements

Concurrent Modules - The most powerful opportunity bar none, to connect with other leaders, generate new ideas, and explore real top of mind concerns and how you are addressing them. Design a program structure to meet your individual needs.

Pick any module or session topic within a module:

Social Business: Opportunities, Challenges, and Best Practices for Integrating Social and Collaboration in the Enterprise

Roger Parks, Vice President Information Technology and Chief Information Officer, J.R. Simplot

Social Business is revolutionizing the way organizations conduct business and create value for all of their constituents (employees, stakeholders, customers, business partners, suppliers). Information Technology organizations must take the lead in developing social business and collaboration strategies, as well as comprehensive plans for adopting and supporting technologies and processes that seamlessly connect all digital participants in their company’s ecosystem. Successful companies are shifting from their traditional business model to creating a new value proposition that includes their entire ecosystem as they transform to become a social and collaborative enterprise.

Key Take-Aways:

• Examples of what a social business looks like
• Insights into some benefits of social business
• Framework for the new Collaboration Economy

Supporting Team Collaboration and Productivity

Derek Hibbard, Marketing Director, Cisco

Teamwork and collaboration fuels innovation and growth in most companies as businesses strive to find ways to improve productivity and the effectiveness of their workforce. The heart of what teams do on the job is collaborate, solve problems, serve customers, engage with partners, and nurture new ideas. Technology and workflow processes that drive better collaboration are becoming critical differentiators for every business sector.  Those able to use new technologies to reshape how they work are finding significant productivity gains.  We will discuss how companies are using technologies that enhance collaboration to improve productivity.

Key Take-Aways:

• Insight into the nature of collaborative services and how they are being leveraged
• An appreciation for the wide variations in how companies are leveraging technologies to improve collaboration that drives productivity
• Identification for what inhibits teamwork and collaboration

From a Steady Jog to a Sustained Sprint: Changing the Pace of IT Security

Carl Eberling, Chief Information Officer and Senior Vice President, Information Technology, Encore Capital

Five-year olds with iPads and programming classes in middle school – further evidence that the IT knowledge and IT maturity of the world (and specifically your business end users) can rival that of the IT Department. The modern end user demands quicker, more efficient, more mobile, and more functional solutions. The changing face of the corporate workforce will require CIO’s to stay out in front of security vulnerabilities at a faster pace than ever before. A robust strategy and strong tactical plan will help to ensure that the security of your systems keep pace with the demands of your users.

Key Take-Aways:

• Best Practices for strategically embracing major trends in the IT space while ensuring a secure computing environment
• Insight on tactical ways to engage the end user in the security initiatives of your IT organization

Anywhere, Anytime Business: Security and Governance of Mobile Devices

Gil Friedrich, Vice President, Technology, ForeScout Technologies

Organizations want increased productivity and connectivity leveraging corporate provisioned and personal mobile device and applications… but without compromising security controls.  What are key user, device, application, data and network controls and how can organizations right-size their enterprise mobile security approach to ensure acceptable user experience, cost and risk?

Key Take-Aways:

• Best practices to examine and build out enterprise mobility policy and projects
• Framework and considerations to assess mobile security controls
• Real-world BYOD and CYOD lessons: examine implementation objectives, challenges and implementation success

Deriving the Greatest Value Out of Mobile Innovation and a Mobile Enabled Enterprise Using Mobility to Get the Bugs Out!

Lee W. Crump, PMP, Group Vice President & Chief Information Officer, Rollins Support Center

Orkin Pest control, with 1000+ sales people and 3600+ service technicians, needed to increase the productivity and performance of its customer facing front-line employees, and it drove 3 major initiatives to accomplish that goal.  Using a combination of iPad and laptops for its salespeople and real-time handheld devices for its technicians, Orkin increased sales and key commercial customer retention.     
 
Key Take-Aways:

• Details on three key mobility initiatives (two sales and one service)
• Lessons learned
• The critical success factors

Managing Enterprise Mobility Platforms: Building, Implementing and Managing Apps

• How to create your own enterprise mobility plan
• Criteria for extending your enterprise apps
• Develop guidelines for security, performance, and usability of enterprise apps

Best Practices for Deepening the Partner Relationship

Joe Martin, Director S&C STS, Sprint

Get together with some great minds in the industry to examine the evolving nature of partnerships.  Everything you need to know - - and some things you may not have thought of - to forge a true strategic relationship with your partners.

Key Take-Aways:

• A  strategic framework for your partner ecosystem
• Ideas to leverage your partners to empower you to achieve a competitive advantage
• New opportunities presented by cloud, shared services and other partnership models

Networking Luncheon

Dine and dish with industry experts.  The list of discussion topics will be available onsite.

Casual Conversations with Frost & Sullivan Industry Analysts

Michael Suby, Vice President Research, Stratecast/Frost & Sullivan

Alpah Shah, Vice President Global ICT Research, Frost & Sullivan

Mukul Krishna, Global Director, Digital Media, Frost & Sullivan

Top Take-Aways Roundtable: Weighing in on the Golden Nuggets of ConNEXTions 2013

George McQuillister, Senior Information Technology Architect/ Client Computing, Pacific Gas & Electric

Douglas Stafford, Operations Leader NF - Information Technology Business Management, Nationwide

ConNEXTions 2013: A Frost & Sullivan Executive MindXchange Concludes