Charlie Henderson
Senior Director of Marketing
Aastra Intecom





As Director of Marketing for Aastra Intecom, Charlie Henderson guides the team responsible for bringing Aastra Intecom’s award-winning voice infrastructure and call center solutions to market. Henderson has over 20 years experience in design, sales and marketing of IT, network, telecom and contact center systems and applications. Today Aastra Intecom serves some of the largest and most demanding contact centers in the world and Henderson is a key member of the management team bringing this expertise to new markets in exciting and innovative ways. Henderson joined Aastra Telecom as the Manager of Sales Application Engineering, and has served in a variety of roles on Product Management, Product Marketing and Marketing. Henderson's career includes various positions at Southwestern Bell, Digital Equipment and McDonnell Douglas, where he acquired a unique combination of management, technical, sales, marketing and business skills. Henderson has an MBA in Management Science and Bachelor of Science in Industrial Management from the University of Tennessee.

  Fred Ogimachi
  Global Communications Service Manager
  Smiths Medical



Mr. Ogimachi has global responsibility for all wide-area networks, local area networks, voice services and call center technology for Smiths Medical, a division of Smiths Group plc in London. Smiths Medical is a leading global provider of medical devices used during critical and intensive care, surgery, post-operative care during recovery, and in a series of high-end home infusion therapies.  In his 15-year tenure at Smiths, Ogimachi has been responsible for assimilation of voice and data systems from three major acquisitions.  Prior to Smiths, he spent seven years managing all communications for Abbott Northwestern Hospital, the largest not-for-profit hospital in the Minneapolis-St. Paul area, serving over 200,000 patients each year.  At one time Abbott had the largest hospital-based answering service in the U.S.  An early-adopter of technology, Ogimachi was responsible for several “firsts” including installing the first automated call center software and the first fiber optic cable in Minnesota.  Ogimachi began his career at Northwestern Bell managing health care and government accounts.  He has degrees in Philosophy and Speech Communication from Bethel University in Arden Hills, Minnesota.

Michael DeSalles
Industry Analyst
Frost & Sullivan

Mr. DeSalles is widely recognized as an expert in the contact center marketplace, with his primary expertise being in call center operations and infrastructure.  Other areas of coverage include:

• Call routing and off shore outsourcing
• Customer service delivery and outbound dialing
• Performance management and agent optimization

Michael is responsible for tracking products, technologies, and strategies in the contact center solutions market. His clients include the range of contact center vendors, and end-user organizations across a broad set of industry verticals. Michael engages in ongoing syndicated research, custom research, articles, and webcasts on contact center operations and management.

Consulting Leadership:

• Advise Vendors on contact center products, market and channel strategies, and present actionable insights to drive competitive differentiation and grow revenues and market share
• Advise End-user organizations on global contact center strategies, implementation best practices, Vendor offerings, and technology solutions to deliver sound Return on Investment