Meet Our Speakers & Advisory Board
 
 
   
 

KEYNOTES AND SPEAKERS

FACILITATORS

ADVISORY BOARD MEMBERS
     
     
Andrew G. Mends
Customer Service Director International
Elizabeth Arden
Dr. Nicola J. Millard
Customer Experience Futurologist
BT
 
 
Company Name Title
Dell Computer Corporation Ltd Billy Butler Global Director for Customer Quality
Maersk Line Rene Bomholt Head of Customer Experience
T-Mobile Netherlands BV Beck Cao International Self-Service Manager
Deutsche Telekom AG
Leica Geosystems Edward Caulfield Vice President Customer Service and Support
TomTom Bryce Coté Vice President Customer Care
Vodafone Italy Matteo Dell’Orto Head of CRM Business
NH Hotels Alexandra da Silva Director Central Reservations & Customer Service
Symantec Marc Dompietrini Customer Advocate Director
Swisscom (Switzerland) Ltd Markus Eberhard Head of Selfcare and Digital Support
WhiteConcierge Jonathan George Operations Director
Spanair Manuel González Frutos Sales Service & Contact Center Director
Telekom Austria Group Michael Havas Group Director Customer Service & Online
Shop Direct Group David Hingley Head of Planning and Insight
Innogenetics Christian Lindknud Global eBusiness Manager
BioWare Ireland, Galway - Electronic Arts Inc. Jason Scott Livingston Director of Customer Services
Frost & Sullivan Stephen Loynd Global Program Manager - Customer Contact
SEB Bank Sören Lundgren Head of Service Management and Customer Experience
UPC Poland Piotr Machowski Acting Chief Operating Officer
Euronet Software Solutions Mila Marceta Director of Customer Support EMEA
Toshiba Europe Shaun Parkin Customer Care Manager, EMEA
DHL Express David Richards Senior Director, Commercial Systems
bpost Jan Smets Director Marketing & Customer Service Residential Customers and Mass Channels
Voyages-sncf.com Yaëlle Teicher Head of Community Management
Electrolux Brad Tribble Vice President Customer Care & Aftermarket Business, EMEA
CaridianBCT Véronique Verhulst Customer Service Manager EMEA
Weight Watchers International Stephen West Interim Customer Service Director
The WOW! Group Derek Williams Author and Creator of The WOW Awards
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