| Company | Name | Title |
| Dell Computer Corporation Ltd | Billy Butler | Global Director for Customer Quality |
| Maersk Line | Rene Bomholt | Head of Customer Experience |
| T-Mobile Netherlands BV | Beck Cao | International Self-Service Manager
Deutsche Telekom AG |
| Leica Geosystems | Edward Caulfield | Vice President Customer Service and Support |
| TomTom | Bryce Coté | Vice President Customer Care |
| Vodafone Italy | Matteo Dell’Orto | Head of CRM Business |
| NH Hotels | Alexandra da Silva | Director Central Reservations & Customer Service |
| Symantec | Marc Dompietrini | Customer Advocate Director |
| Swisscom (Switzerland) Ltd | Markus Eberhard | Head of Selfcare and Digital Support |
| WhiteConcierge | Jonathan George | Operations Director |
| Spanair | Manuel González Frutos | Sales Service & Contact Center Director |
| Telekom Austria Group | Michael Havas | Group Director Customer Service & Online |
| Shop Direct Group | David Hingley | Head of Planning and Insight |
| Innogenetics | Christian Lindknud | Global eBusiness Manager |
| BioWare Ireland, Galway - Electronic Arts Inc. | Jason Scott Livingston | Director of Customer Services |
| Frost & Sullivan | Stephen Loynd | Global Program Manager - Customer Contact |
| SEB Bank | Sören Lundgren | Head of Service Management and Customer Experience |
| UPC Poland | Piotr Machowski | Acting Chief Operating Officer |
| Euronet Software Solutions | Mila Marceta | Director of Customer Support EMEA |
| Toshiba Europe | Shaun Parkin | Customer Care Manager, EMEA |
| DHL Express | David Richards | Senior Director, Commercial Systems |
| bpost | Jan Smets | Director Marketing & Customer Service Residential Customers and Mass Channels |
| Voyages-sncf.com | Yaëlle Teicher | Head of Community Management |
| Electrolux | Brad Tribble | Vice President Customer Care & Aftermarket Business, EMEA |
| CaridianBCT | Véronique Verhulst | Customer Service Manager EMEA |
| Weight Watchers International | Stephen West | Interim Customer Service Director |
| The WOW! Group | Derek Williams | Author and Creator of The WOW Awards |
| | |
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