Meet Our Speakers & Advisory Board
 

KEYNOTES AND SPEAKERS
FACILITATORS
ADVISORY BOARD MEMBERS
     
     
 
Jeff Hargett
Senior Corporate Director, Culture Transformation
Ritz-Carlton Leadership Center
Captain Denny Flanagan
Airline Pilot & Customer Service Captain
Dr. James Merlino
Chief Experience Officer
Cleveland Clinic
 
 
Company Name Title
Suddenlink Communications David Agnew Vice President, IT Customer Care
ViaSat Sean Albertson Director, Performance & Technology
CareFusion Michael Aviotti Vice President, Customer Service
United Way Worldwide Lisa Bullen-Austin Director, Specialized Call Center Operations
LoyaltyOne Jaunna Bawden Associate Director, Customer Care Operations
Sony Electronics David Christopher Director, Customer Experience Center
FIS Global Gemel Clark Director, Customer Service
Orbitz Worldwide Carolyne Crawford Senior Director, Customer Experience
Western Union Troy Deering Senior Vice President, Global Operations
EyeMed Vision Care Steven Ellis Senior Director, Customer Care
New Balance, Inc Kerry Hennessey Senior Manager, Customer Experience
FIS Global Christopher Hermann Vice President, Customer Service
USAA Neff Hudson Assistant Vice President, Emerging Channels
Welch Allyn Eric Hunt Executive Vice President, Chief Global Customer Experience Officer & Chief Information Officer
Broadridge Jessica Johnson Vice President, Shareholder Services Group
Suddenlink Communications Gibbs Jones Senior Vice President, Customer Experience
TiVo Jason Laneve Director, Customer Service Operations
Citigroup Jonathan Lunitz Senior Vice President
Sirius XM Radio Michael Moore Vice President, Customer Care & Sales Operations
WEX, Inc. Jamie Morin Senior Vice President, Client Services
InterContinental Hotels Group Jacque Plair Rushin Director, Global Deployment and Corporate Services
Nicor National Barbara Porter Former Vice President, Customer Experience & Business Development
YouSendIt Abhay Rajaram Vice President, Customer Success
Blinds.com Steve Riddell Chief Operations Officer
LoyaltyOne Justin Singh Associate Director, Customer Care Planning, Analysis & Reporting
Careerbuilder.com Michael Taylor Senior Director, Client Support
Support.com Paul Vaillancourt Senior Vice President, Contact Center Operations
IBM Olivette Whipple Vice President, Call Centers
Hyatt Hotels Chris Wirth Assistant Director of Operations
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