| Company | Name | Title |
| Pullman Hotels and Resorts | Olivier Arnoux | Senior Vice President, Customer Experience |
| AXA Business Insurance | Amanda Cochrane | Head of Operations |
| Qatar Telecom | Radu Ciocan | Group Director Customer Care |
| Shop Direct Group | Daniel Curzon | Head of Customer Experience |
| E.ON | Leticia García Vergara | International Customer Experience Manager – Global NPS Center of Excellence |
| WhiteConcierge | Jonathan George | Operations Director |
| Marston's Beer Company | Rod Grainger | Head of Customer Support |
| School for Customer Management | Anja Hulsenboom | Chief Customer Officer |
| Monarch Airlines | Charlene Kane | Customer Services Director |
| Sundio Group | Angelique de Koning | Manager Customer Service |
| Orange France | Yves-André Leroux | Customer Service Director for Residential Customers |
| Riot Games | Jason Scott Livingston | Managing Director - GM - CIS/Russia |
| Frost & Sullivan | Stephen Loynd | Global Program Manager – Customer Contact |
| Citi | Peter McKenzie | Site Director, Barcelona Service Center |
| ATAG Nederland | Ruud Meijer | Manager Service |
| G4S Eesti AS | Ene Raja | Head of Customer Service Division |
| EE | Jonathan Reid | Head of Contact Delivery, Strategy & Planning |
| Almatis | Rebecca Rohrmann | Customer Service Manager, Europe & India |
| Plantronics | Ed Romson | Senior Director, Global Customer Care |
| LV= Liverpool Victoria | Peter Sinden | Director of Sales and Service |
| bpost | Jan Smets | Director Marketing & Customer Service, Residential Customers and Mass Channels |
| BSkyB | Jason Stanton | Head of Designing Excellence |
| ebookers.com (Part of Orbitz Worldwide) | Ashish Taneja | Senior Director - Operations |
| GE Money Iberia | Filipa Torres | Iberian Customer Service Manager & Iberian Restructure Loans Leader |
| European Confederation of Contact Center Organisations | Frank Verkinderen | Managing Consultant Mass, Co-author of European Contact Center Benchmark, Endorsed by ECCCO |
| Netia SA | Joanna Wcislo | Head of Customer Care |
| The WOW! Group | Derek Williams | Author and Creator of The WOW Awards |
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