Be an Innovator in Customer Contact.

Need to deliver the kind of customer contact excellence that makes a strategic difference in the organization? Need to drive profitability, customer economics, and customer brand experience? Need to maximize economic resources and make a positive impact on the bottom-line? Then you need to participate in the industry's singular event: Customer Contact West 2009 Executive MindXchange. It's a rollercoaster ride of new ideas, strategy, and tactics for customer contact innovation, and contact center operational efficiency and effectiveness. It's the most dynamic and inspiring event out there, delivering some of the industry's best take-aways, nonstop networking, and invaluable new contacts...

Four all new tracks focus on the top concerns of customer contact executives:

Track 1: Making a Strategic Impact on the Enterprise
Track 2: It’s All About the Agents
Track 3: Innovations in Customer Contact Processes
Track 4: Leveraging New and Improved Models for Customer Contact and Outsourcing

Plus an intensive interactive workshop, Managing Customer Relationships in Social Media, takes you on the hottest Web 2.0 ride.

This event is a high energy powerhouse, delivering creative thinking and a peer network that builds momentum each year. Join us to stay ahead of the curve.