Customer Contact East 2009 Executive MindXchange is THE place to be to get smart strategies for delivering customer excellence in today’s challenging economy. Customer satisfaction, retention, and loyalty are critical to survive and prosper in the current economic environment, and your contact center is the front line driver. You must deliver superior customer care despite the struggle with constrained resources. Come network with other contact center professionals in the trenches, and take away new ideas and fresh approaches to this shared challenge. And get inspired by the wisdom and success stories you’ll hear about.

Track 1: Delivering Excellence in Your Customer Experience

Track 2: Customer Contact Process Excellence

Track 3: Contact Center Technology: Building a Case for Investment

Track 4: Outsourcing, Virtual, Self Service and Beyond: Managing Your Customer Contact Portfolio