Customer Contact 2010, East: A Frost & Sullivan Executive MindXchange is THE place to be to get smart strategies for delivering customer excellence in today’s strengthening and increasingly competitive economy. Customer satisfaction, retention, and loyalty are critical to survive and prosper in the current economic environment, and your contact center is the front line driver. You must deliver superior customer care despite the struggle with constrained resources. Come network with other contact center professionals in the trenches, and take away new ideas and fresh approaches to this shared challenge. And get inspired by the wisdom and success stories you’ll hear about.

Track 1: Making a Strategic Impact on the Enterprise

Track 2: It's all about the Agents

Track 3: Making the Most of Customer and Operational Analytics

Track 4: Customer Experience Excellence