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EVENT OVERVIEW
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Frost & Sullivan's Customer Contact 2007, Europe is where you need to be to
get the latest strategic, tactical and operational information you need to drive
customer satisfaction and excellence in the contact centre. It delivers the
thought leadership, tools and techniques to make it happen, and dives deep into
success factors including your people (agents are your most valuable asset),
the
processes (and the metrics that drive them), and the enabling technologies
(underlying it all).
Customer Contact 2007, Europe is value-packed: Sunday: A relaxed and fun-filled day, including a networking reception and dinner. Monday -Tuesday: The General Session features keynotes, case histories and executive bulletins delivering compelling industry thought leadership. The Exhibit Hall provides an opportunity to meet leading solutions providers. 10 Interactive Sessions enable you to actively engage and benchmark with your peers and tailor the content to your specific needs. Two tracks focus on the top concerns of customer contact centre executives: Track 1: Contact Centre Performance Optimisation Track 2: Agent Performance Optimisation in the Contact Centre The Executive MindXchange is unique in its interaction - you do not simply attend, you are integral participants in the event. Network, discover best practices, learn about new technology, make new contacts and engage in in-depth and candid discussions with other customer contact centre leaders. Join us to determine your future and your industry's future. |
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TEXT TESTIMONIALS
VIEW VIDEOS |
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