About the Information Technology (IT) Services & Applications Practice

The IT Services & Applications Growth Partnership Services program offers clients unique insights into the competitive dynamics of the market, detailed assessments of market opportunities, pricing strategies, demand trends, and technological developments, as well as applications and best practices for the industry.

Our market analysis is based on both quantitative and qualitative information, and helps clients stay abreast of challenges and trends in this dynamic market to develop solutions to remain competitive and grow their businesses. Frost & Sullivan's IT Services & Applications research analysts, market specialists, and industry experts provide market coverage of sectors such as Customer Relationship Management (CRM) and ERP, Enterprise Integration and Middleware Tools from a regional and global perspective.

Market Coverage

Our IT Services & Applications Growth Partnership Services subscription offers comprehensive coverage of the following market sectors:

  • Electronic Medical Records
  • Hosted CRM
  • Mobile Field Service Management (FSM)
  • Multi-Channel Marketing
  • Managed Security Services
  • CRM and Billing Software
  • ERP Markets
  • Enterprise Marketing Management
  • Managed Network Services for Telcos
  • CRM Analytics
  • Infrastructure Management Services
  • Managed Enterprise Telephony Services
  • CRM Integration
  • Quality Monitoring and Enterprise Performance Optimization
  • Enterprise Integration and Middleware Tools

Our service includes articles on Electronic Medical Records, Hosted CRM, Mobile Field Service Management (FSM), Managed Security Services, CRM and Billing Software, ERP Markets, Enterprise Marketing Management, Managed Network Services for Telcos, CRM Analytics, Infrastructure Management Services, Managed Enterprise Telephony Services, CRM Integration, Quality Monitoring and Enterprise Performance Optimization, Enterprise Integration, and Middleware Tools derived from Frost & Sullivan's ongoing research and consulting teams. Additionally, it includes strategic insights, up-to-date news and commentary, market analysis, international research, business intelligence, and customized consulting based on the ongoing research process at Frost & Sullivan.

In addition, the following subscriptions may be added as a supplement to the IT Services & Applications subscription or subscribed to as a separate Growth Partnership Services program.

Communications Services
Conferencing & Collaboration
Contact Centers
Digital Media
Enterprise Communications
Kiosks & Retail Systems
Mobile & Wireless
Network Security
Next Generation Carrier Infrastructure
Space & Communications
  • Carrier switches and routers
  • Metro Ethernet platforms
  • Media gateways
  • Signaling gateways
  • Soft switches
  • Media servers
  • Application servers
  • Session border controllers
  • IPTV and VOD platforms
  • Enhanced messaging carrier platforms
  • IMS solutions
  • Residential VoIP end points
  • Enterprise routers and switches
  • Enterprise TDM and IP telephony systems
  • Enterprise IP telephony endpoints
  • VoIP over WLAN devices
  • Enterprise voice and unified messaging platforms
  • Enterprise peer-to-peer technologies and solutions
  • Speech technologies and solutions
  • Consumer Services
  • Business Services
  • Wholesale Services
  • U.S. Government
  • Video Conferencing Services
  • Audio Conferencing
  • Video Conferencing Endpoints
  • Web Conferencing
  • Video Conferencing Infrastructure Systems
  • Converged Conferencing
  • Enterprise Video Conferencing
  • Client Systems Vertical
  • Markets for Video Conferencing Systems
  • Best Practices in Implementing Video Conferencing
  • End-to-End Enterprise Communications Solutions
  • Mobile Messaging (SMS & MMS)
  • Mobile Entertainment Strategies
  • Mobile Enterprise Applications
  • Mobile DRM
  • Premium Downloadable Content & Applications
  • Mobile Video Services
  • Location-based Services (LBS)
  • Mobile Handheld Devices
  • Mobile TV
  • Mobile Middleware
  • Mobile Virtual Network
  • Operators (MVNOs)
  • VoWLAN
  • WiMAX Profiles
  • Fixed-Mobile Convergence
  • Prepaid Services
  • MESH Networks
  • Regulatory Agencies
  • Emerging Technologies
  • Civil Space
  • Rural Telecom
  • Military Satellite Communications
  • Commercial Satellite Communications
  • Launch Services
  • Satellite Finance and Insurance
  • Digital Asset Management
  • Broadcast Switchers
  • Digital Rights Management
  • Broadcast and Network Digital Video Recorders
  • Digital Cameras for Broadcast and Film
  • Video Servers, Master Controls
  • Nonlinear Editing Systems
  • Consumer DVR and Space-shifting Devices
  • Digital Broadcast and Cinematography Cameras
  • Intrusion Detection Systems
  • Intrusion Prevention Systems
  • Security Event Correlation
  • Managed Security Services
  • Web Application Firewalls
  • SSL VPN
  • Hardware Authentication Devices
  • Endpoint Security
  • Content Filtering
  • Anti-Virus
  • WLAN Security
  • Identity Management
  • Firewall/VPN
  • Biometrics
  • Policy Management
  • Client Integrity
  • IP Contact Centers
  • IVR
  • Agent Performance Optimization (APO)
  • Automatic Call Distributor Systems
  • Computer Telephony Integration (CTI)
  • Self-service
  • Contact Center Services
  • Quality Monitoring and Enterprise Performance
  • Optimization, Outbound Dialing
  • Point of Sale Systems
  • Handheld Terminals
  • Tablet PCs
  • EFT POS
  • Mobile & Wireless
  • RFID
  • Retail Application Software
  • Retailer Preferences (End-User Analysis)
  • ATMs
  • POS in Petroleum Markets
  • Kiosks
  • Self-Checkout Terminals
  • Price Checkers
  • Micro Kiosks
  • Digital Signage

For General Assistance and Inquiries About Our IT Services & Applications Practice:

Inquiries from:
Asia Pacific:
Tel: +65 68900999
Email: apacfrost@frost.com
Inquiries from:
Europe, Middle East & Africa:
Tel: +44 (0) 20 7343 8383
Email: enquiries@frost.com
 
Inquiries from:
Latin America:
Tel: +1.877.GO.FROST (463.7678)
Email: myfrost@frost.com
Inquiries from:
North America:
Tel: +1.877.GO.FROST (463.7678)
Email: myfrost@frost.com
 
For a full list of our offices, click here.

Our Press Support Can Help

Frost & Sullivan's IT Services & Applications market consultants and industry analysts can provide timely quotes, research content, interviews, charts, and credibility for your story. Please visit our Press Center.

Subscribe to our Complimentary Growth Opportunity Newsletters in the IT Services & Applications Market

Frost & Sullivan publishes monthly newsletters covering the IT Services & Applications Market. Each edition offers market information, research snapshots, technology insights, forecasting tools, and discussion of hot topics and opportunities for growth in the IT Services & Applications, all from our global expert analyst team. To subscribe to our complimentary Growth Opportunity Newsletters, please click here.

Attend a Complimentary Analyst Briefing on the IT Services & Applications Industry

Frost & Sullivan's IT Services & Applications Analyst Briefings are complimentary analyst-led Webinars that discuss research results, trends in the market, market forecasts, and more. The 30- to 45-minute interactive teleconferences focus on hot topics in the IT Services & Applications marketplace and identify key opportunities for growth. The presentations are followed by live question-and-answer sessions, allowing participants to address specific issues with the presenting analyst. To see a list of upcoming IT Services & Applications Analyst Briefings, please click here.

Register Online to Receive Complimentary Access to our IT Services & Applications Market Insights Articles

IT Services & Applications Market Insights are highly relevant articles that cover key trends, opportunities, and challenges for the IT Services & Applications market sectors. Each Market Insights is written by our expert analysts and covers an emerging or hot topic in the researched market. Click here to register for complimentary access to our IT Services & Applications Market Insights.


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For general assistance and enquiries:
Africa:
+27 21 680 3260
enquiries@frost.com

Asia Pacific:
+65 68900999
apacfrost@frost.com

Europe:
+44 (0)20 7343 8383
enquiries@frost.com

Latin America:
+54 11 4777 1550
myfrost.la@frost.com

Middle East & North Africa:
+971.4.4331.893
meenquiries@frost.com

North America:
+1.877.463.7678
myfrost@frost.com

South Asia:
+91 (0) 22 6160 6666
saenquiries@frost.com

For a full list of our offices click here
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