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UPCOMING EVENTS
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 | 4th Annual OSS BSS Asia Pacific Summit A Frost & Sullivan Executive MindXchange Mar 24-25 2010 | Singapore | |
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 | Customer Experience Management: Making Every Interaction Count We expect a lot from our customer service representatives and agents every day. Mar 24 2010 | | |
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| Winning With Empowered Customers: 3 Immediate Steps for Cross-Channel Integration in your Contact Center Empowered customers: Growth of self-service activity and self-service channels Apr 6 2010 | | |
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UPCOMING TRAINING COURSES
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 | Managing Multiple Projects and Programmes London Mar 22 2010 | Growth - Programmes & Projects | James Graham | |
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| Business Communication Skills London Mar 22 2010 | Leadership - Leading Yourself | Ken Rea | |
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| Managing High Profile Projects Masterclass London Mar 24 2010 | Growth - Programmes & Projects | James Graham | |
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LATEST RESEARCH
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 | Retail Systems, Industry Research, Global 20 Mar 2010 | Information & Communication Tech. | |
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| Automotive & Transportation DSD Services 20 Mar 2010 | Automotive & Transportation | |
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| Chemicals, Materials & Food DSD Services 20 Mar 2010 | Chemicals, Materials & Foods | |
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KEY TO DELIVERABLE TYPES |
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