Francisco Rizzo - Analyst Profile

Research Analyst
Frost & Sullivan
Information & Communication Technologies


Functional Expertise

3 years of experience in the telecommunications industry in fields such as marketing, research, consulting, accounting and strategic planning

Industry Expertise

- Telecommunications Service Providers

- Unified Communications & Collaboration Solutions

- Contact Center Solutions

 - Social Media

 - Telework: expertise in telework implementations within organizations

What I bring to the Team

- Solid research methodology

- Industry expertise from different subsectors of the telecommunications industry

- Efficient decision making and problem solving capabilities

 Career Highlights

 - Played a prominent role in Telework research relevant to Argentina


- Bachelor’s in Business and Management from Universidad de San Andrés, Buenos Aires, Argentina

- Secondary Education, Greenwich High School, Greenwich, Connecticut, USA

Recent items from Francisco Rizzo

Published: Nov 08 2013 Best Practices
How Social Media Is Changing The Game and What Companies Can Do to be Prepared
The use of social media to improve customer service is growing in Latin America. Indeed, both international and Latin American companies are extending their social media strategies. Today, many Latin American companies are setting the bar in social media best practices, receiving international recognition and accolades. This Market Insight research service examines customer service experience benchmarks in Latin America. Key market trends are covered, and case studies are highlighted. The service also outlines the building of social media strategies. The base year for this service is 2012.
Published: Feb 05 2013 Market Insights
SMBs the Next Frontier of UC and Collaboration
This research service analyzes the Mexican unified communications and collaboration solutions market. The market continues to grow within the context of the ongoing global recession. Increased awareness within the enterprise space coupled with an expanding distribution channel is helping to drive UC sales. The small and medium businesses space represents a high-growth opportunity for vendors and the channel, especially as hosted UC and collaboration solutions continue to gain acceptance. The study examines the following applications: traditional and IP telephony, unified messaging, videoconferencing endpoints solutions, on-premises e-mail server licenses, and unified clients. The base year is 2011, and the forecast period is 2012-2018.
Published: Nov 28 2012 Market Research
Fading Line Between Enterprise and Consumer Mobile Communications
This strategic analysis is part of Frost & Sullivan’s continued coverage of the enterprise communications marketplace. This research service will cover the global enterprise FMC market, comprising a broad array of FMC solutions offered by various market participants including telecommunications platform vendors, independent FMC vendors, and handset manufacturers. The study highlights key technology and market trends that are impacting the global enterprise premises-based FMC solutions markets. It provides profiles of selected vendors and an analysis of the competitive landscape. The study also provides current and forecasted revenue estimates and market share analysis.
Published: Jun 26 2012 Market Research
Last Friday the iPad 3 was made commercially available to the world and it is incredible to think that just 24 months ago the original iPad first appeared. One could say that the tablet gold rush is a contemporary phenomenon; however, the tablet—as we know it today—is the result of countless prototypes and commercial blunders of more primitive tech...
19 Mar 2012 Blog post
Within the ICT team at Frost & Sullivan we often like to debate issues that pertain to the different markets we cover. It’s always good to get someone else’s perspective – especially if that person covers a market that has some relation to your field of expertise. This week the topic was fixed-to-mobile convergence (FMC), more specifically next-gen...
26 Jan 2012 Blog post
To say that 2010 was a turnaround year for enterprise communications falls short of capturing the relief telecom vendors felt after having overcome the worst recession in a decade. As the economies of the world are beginning to recover, vendors are gradually refocusing their attention on issues pertinent to product and business development, and par...
11 Jul 2011 Blog post

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