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Roopam Jain - Analyst Profile

Industry Director-ICT
Frost & Sullivan
Information & Communication Technologies

Summary

Roopam Jain is Industry Director of the Conferencing and Collaboration practice at Frost & Sullivan. She is a leading expert in conferencing, unified communications, and collaboration technologies. Ms. Jain has 15 years of research and strategic consulting expertise in market and competitive intelligence, analyzing emerging trends and technologies, and working closely with clients to implement sustainable growth strategies. 

Ms. Jain’s research and consulting work leverages strong relationships with senior executives at leading vendors and channel partners; and interactions with end users and IT executives across a broad range of sectors in the fast-moving conferencing and collaboration market. 

Ms. Jain’s research studies and market insights cover key market trends, user behaviors, adoption factors and challenges surrounding conferencing and collaboration technologies and solutions. Ms. Jain regularly expresses her opinions and insights through social media including LinkedIn, Twitter, and blogs. She has received acclaim for her industry knowledge through articles and quotes in leading publications such as Business Week, New York Times, USA Today, and Wall Street Journal.

Ms. Jain graduated with MBA in Marketing Management from Baruch College, City University of New York.

 


Areas of expertise
MARKET RESEARCH
COMPETITIVE INTELLIGENCE


Recent items from Roopam Jain

Software and Cloud Shape the Ongoing Market Transformation
Software and cloud-centric solutions have driven the video conferencing industry to morph significantly. Companies that have innovated at a fast pace are growing while others are becoming less and less relevant. As video conferencing becomes an integral part of the digital transformation strategy, the user demand continues to expand. In 2017, unit shipments grew by 12.4 percent, the highest in 3 years. Revenue for video conferencing endpoints grew at 4.9 percent. The market is seeing significant technology evolution presenting unprecedented growth opportunities. This report provides an update on market sizing, trends, forecasts, prices and market shares and offers an in-depth perspective on the dynamics of a changing market.
Published: May 16 2018 Other
Looking Beyond the Hype
Huddle room collaboration is a hot topic these days. The hype surrounding this trend has produced many misconceptions, making it difficult to grasp what huddle room collaboration entails. As organizations design smarter meeting spaces to foster collaboration, it’s time to take a closer look at huddle rooms and the growth opportunities in this market. How and where people meet is changing at a fast pace. Meetings are becoming more frequent, less structured, and less formal. As a result, rich audio, video and content collaboration is moving beyond the four walls of a conference room. The tectonic shifts in meetings have led to an exponential growth in huddle rooms and small meeting spaces. Huddle rooms are small work spaces and conference areas accommodating up to four to six people. Equipped with audio, video and display system technologies, they are informal spaces for ad-hoc and agile collaboration characterizing today's digital workplace. Huddle rooms are all about providing a productive and efficient environment for workers to come together for instant interactive collaboration with a clear purpose. The trend toward open floor plans and open work spaces has created a strong demand for small meeting rooms where workers can meet in a disruption-free setting. Moreover, a strong rise in the number of remote workers has led to more meetings with remote participants making it unnecessary for businesses to continue investing in large conference rooms. An increasing number of huddle rooms and open spaces will be video enabled for ad-hoc collaboration. We estimate that globally there are 32.4 million huddle rooms and less than 2 percent are video enabled. Huddle rooms support the evolution of the modern workplace and the new ways in which people are collaborating. The market is seeing significant technology evolution. A broad range of options exist today for huddle rooms. Key aspects of huddle room collaboration are centered on – robust audio, intuitive wireless content sharing, engaging video conferencing, and flexible white boards; all while accommodating BYOD so users can bring their choice of devices and cloud services into the room. Given the buzz around huddle rooms, major device and cloud vendors have entered the market with a wide range of solutions. As user experience gains prominence, there are tremendous growth opportunities for vendors that can differentiate on better quality devices, robust cloud services, and managed services and support to ensure an optimal meeting room experience. This market insight covers huddle room definition and the main technology components that are required for seamless audio-video collaboration. It also assesses the associated growth opportunities available to collaboration vendors in this space.
Published: Feb 02 2018 Other
Software-based Room Solutions and Migration to Cloud Change the Market Landscape
Video conferencing adoption is on the rise driven by cloud services, focus on simplification, and lower-prices. As video conferencing becomes an integral part of organizations' digital transformation strategy, the user demand continues to expand. Currently standing at less than 5 percent penetration rate, growth in the future will be driven by a stronger adoption of video in multiple meeting environments - conference rooms, huddle rooms, open spaces, desktops, and mobile devices. Meetings are becoming more frequent, less structured, and less formal. As a result, rich audio, video and content collaboration is moving beyond the four walls of a conference room. Increasing number of huddle rooms and open spaces will be video enabled for ad hoc collaboration. It is estimated that globally there are 30 million huddle rooms and less than 5% of those are video enabled. Growth in the future will be driven by a stronger adoption of video in multiple meeting environments - conference rooms, huddle rooms, open spaces, desktops, and mobile devices. The market is seeing significant technology evolution. The promise of Artificial Intelligence (AI) presents unprecedented opportunities and will be a game changer for collaboration in the future (smarter devices, predictive customized user experiences, voice-activated AI, and rich analytics). Deeper integration into business workflows is delivering significant improvements in growth, efficiency, and effectiveness of video-enabled processes. Vendors are focusing on building open and extensible platforms and a wide network of developer partners. This report provides a mid-year update on market sizing, forecasts, prices and market shares. It covers the market for video conferencing endpoints and infrastructure systems and excludes conference Room USB video devices; soft clients including UC clients, web conferencing, and cloud video conferencing services.* Unit growth remained healthy and shipments grew by 7.1 percent in H1 2017. Rapid evolution in form factors including the spread of huddle room solutions lead to a steep average selling price decline putting pressure on revenue. This combined with the impact of software-based room video conferencing, migration to cloud, rapid adoption of USB conference cams has lead to a total market revenue decline of 3.9 percent in H1 2017. For an end-to-end view of video conferencing across varied platforms and services, please refer to Frost & Sullivan's report "Growth Opportunities in the Video Conferencing Market: A Holistic Evaluation of Technology Adoption and Growth Trends", June 2016. Through extensive primary and secondary research, this analysis provides enterprise communications and collaboration providers and with an in-depth perspective on the dynamics of a changing market. Frost & Sullivan expects that this analysis will provide industry participants with valuable insights to accelerate growth and expand their opportunities within the global conferencing and collaboration services.
Published: Nov 09 2017 Other
2017 Market Update
The enterprise video conferencing market is experiencing accelerated demand driven by a rapid adoption of cloud services, focus on simplification, and lower-prices. Currently standing at less than 10 percent penetration rate, growth in the future will be driven by a stronger adoption of video in multiple meeting environments - conference rooms, huddle rooms, open spaces, desktops, and mobile devices. This report provides a mid-year update on market sizing, forecasts, prices and market shares. For an end-to-end view of video conferencing across varied platforms and services, please refer to Frost & Sullivan's report "Growth Opportunities in the Video Conferencing Market: A Holistic Evaluation of Technology Adoption and Growth Trends", June 2016.
Published: May 11 2017 Market Insights
Vendors Unleash the Power of Analytics and Integrations to Drive Growth
This research covers the market for cloud-based webinars and webcasts assimilated under the umbrella term web event services. Web events have become an established communications technology for businesses of all size that are looking for compelling and cost-effective ways to get their message out to a large audience. Customers are finding innovative uses of web events to drive their marketing, sales enablement, training and corporate communications strategy. Lower prices and greater ease of use combined with growing use of rich analytics and deeper integration into business workflows are spurring an uptick in adoption. This research provides web event cloud providers and their partners with a detailed analysis of the current and changing dynamics of the fast-evolving marketplace.
Published: Feb 01 2017 Market Research
Mid-year 2016 Market Update
The enterprise video conferencing market is seeing accelerated demand driven by a rapid adoption of cloud services, focus on simplification, and lower-prices. Currently standing at less than 10 percent penetration rate, growth in the future will be driven by a stronger adoption of video in multiple meeting environments - conference rooms, huddle rooms, open spaces, desktops, and mobile devices. This report provides a mid-year update on market sizing, forecasts, prices and market shares. For an end-to-end view of video conferencing across varied platforms and services, please refer to Frost & Sullivan's report "Growth Opportunities in the Video Conferencing Market: A Holistic Evaluation of Technology Adoption and Growth Trends", June 2016.
Published: Oct 19 2016 Market Insights
A Holistic Evaluation of Technology Adoption and Growth Trends
This report takes an end-to-end view of enterprise video conferencing across varied platforms and services. The primary objective of this experiential study is to identify growth opportunities for your company in the video conferencing market. The study provides the market analysis fact foundation, including market size, segmentation, forecasts, and vendor landscape. New product capabilities, disruptive applications and business models, and converging solutions are massively transforming video conferencing. In this dynamic marketplace, Frost & Sullivan has identified top growth opportunities for collaboration vendors and service providers worldwide. As part of this experiential deliverable, Frost & Sullivan will help uncover a pipeline of growth opportunities for your company in this market.
Published: Jun 30 2016 Other
Signals Turnaround with Accelerating User Demand Across Multiple Meeting Environments Like Conference Rooms, Desktops and Mobile Devices
The enterprise video conferencing market is seeing accelerated demand driven by a rapid adoption of cloud services, focus on simplification, and lower-prices. Currently standing at less than 10 percent penetration rate, growth in the future will be driven by a stronger adoption of video in multiple meeting environments - conference rooms, huddle rooms, open spaces, desktops, and mobile devices.
Published: May 09 2016 Market Insights
New Business Models Cause Disruption as Migration to Converged Audio, Web and Video Conferences Continues
The global web conferencing market is characterized by growth, innovation, and technology advancements. The advent of a new breed of team collaboration tools is disrupting established business models and forcing incumbents to adapt and innovate at a faster pace or be left behind. The number of providers that are looking to reshape the web conferencing market has recently surged. Lower-priced cloud video conferencing services have emerged at a fast pace to vie for the same set of users. This research provides web conferencing providers and their partners with a detailed analysis of the current and changing dynamics in the fast-evolving marketplace.
Published: Jan 08 2016 Market Research
New Endpoints and Cloud Services Fuel Market Growth
The enterprise video conferencing market is seeing accelerated demand driven by a focus on simplification, lower-prices, and an infusion of cloud services. The market returned to positive revenue growth in Q1 2015 signaling a turnaround. With the onset of consumerization, user needs have shifted greatly. Users fundamentally want three things - simple and intuitive devices, best experiences, and seamless mobility for anytime anywhere connectivity. The new deployment model is centered on lightweight desktop and mobile applications, simple low-cost but high-quality systems for every room, and lastly scalable and affordable cloud services.
Published: Jun 29 2015 Market Insights
At Collaboration Summit this week, Cisco made a host of announcements sending a clear message – it is looking to simplify collaboration by changing how it innovates and brings its next generation products to market. Cisco is focused on removing the traditional barriers to meetings by eliminating the silos between audio, video and web conferencing t...
21 Nov 2014 Blog post
Citrix has launched a free scaled back version of its online meeting service, GoToMeeting, called GoToMeeting Free. This follows the launch of GoToMeeting Essentials in Q4 2013, which is a lower priced version of GoToMeeting allowing 6 participants to join a meeting at $19/month. Freemium services have become an established business model in the f...
08 Apr 2014 Blog post
2013 was a year of turmoil for the video conferencing market. While video has been gaining mind share and becoming a key communications tool for business users, several large vendors have seen a decline in their video conferencing related business. Market revenues for dedicated video conferencing endpoints as well as infrastructure products such as...
17 Mar 2014 Blog post
Google has launched a video conferencing solution for businesses called Chromebox for Meetings. Chromebox for Meetings is a simple $999 bundle of a Core i7-based ASUS Chromebox with remote, camera, and microphone for conference rooms. The system uses Hangouts at the backend and is touting ease of use and management. Google wants to tackle the comp...
07 Feb 2014 Blog post
Citrix unveiled several new developments for its SaaS business at its annual industry analyst event last week. Besides a new UC client and a fun whiteboard app, one thing that caught my attention is a new go to market approach and pricing for its successful GoToMeeting product. Though the web collaboration market has changed drastically over the la...
23 Sep 2013 Blog post
2012 saw another solid year of growth for web and video conferencing among businesses. User demand is growing at a strong pace indicating that web and video meetings are going mainstream. In a recent Frost & Sullivan survey of C-level executives in North America, web and video conferencing ranked high among key enterprise communication application...
14 Jan 2013 Blog post
At Polycom’s strategy day yesterday at the NASDAQ Marketsite, the Polycom executive team came out in full force to talk about the company’s new direction. After a lull of almost two years when it seemed like Polycom’s R&D engine had slowed down, the company has announced a set of bold new products and enhancements that hit on all key themes – cloud...
09 Oct 2012 Blog post
Vidyo is grabbing the headlines this week with the announcement of VideoWay - a free cloud based connectivity service for anyone using H.323 and SIP-based video conferencing endpoints, Lync clients, and mobile devices to connect with each other and/or with Vidyo endpoints. Scheduled to launch this fall, the free service is targeted at users in the...
24 Jul 2012 Blog post
Disappointing Q1 results from market leaders Cisco and Polycom, coupled with a mellowed guidance for Q2, do not bode well for the videoconferencing markets. Revenues nose-dived in Q1 raising the big question - can videoconferencing continue the phenomenal climb it has seen over the last several quarters? Our recent research indicates that 2011 was...
18 May 2012 Blog post
Avaya-Radvision acquisition rumors have been flying for months so it was barely a surprise when Avaya finally pulled the trigger and announced this morning that it is buying Radvision for $230 million. Avaya is paying about three times Radvision’s annual sales of $78 million in 2011. We see this as a technology acquisition that was a long time in t...
15 Mar 2012 Blog post
We recently published our 2011 web conferencing research which points at the strong demand and growth potential for web conferencing solutions. Global revenues in the web conferencing market reached $1.5 billion last year, growing at 10.8%. User demand is growing rapidly though revenue growth is starting to slow down due to increasing market maturi...
27 Oct 2011 Blog post
Early this week I attended Cisco Live and the adjunct CScape analyst event in high energy Vegas. Despite the press surrounding Cisco’s ongoing troubles (http://tinyurl.com/69hcuo7), the tone of the event was positive and the attendance was a record 15,000+ attendees in-person and 40,000+ attending virtually. Cisco’s executive team remains focused a...
16 Jul 2011 Blog post
Yet another major acquisition news came out this morning. Polycom announced that it will acquire HP’s Visual Collaboration Unit including the Halo products and managed services, ending HP’s not so successful venture into the videoconferencing market. The acquisition, which is valued at $89 million, is expected to close on August 1, 2011. According...
01 Jun 2011 Blog post
For the last several days, the rumor mill was abuzz with possibilities of a Skype acquisition.  Microsoft’s announcement this morning that it is acquiring Skype for $8.5B in cash seems aggressive and risky from a financial point of view but could be a game changer for communications.  This acquisition could make Microsoft a serious contender in the...
10 May 2011 Blog post
This week we published our 2011 videoconferencing endpoints research which points at the huge growth potential for videoconferencing. Global revenues for the videoconferencing and telepresence endpoints market reached $1.7 billion in 2010, growing at a robust 17.8%. The strong market growth in 2010 can largely be attributed to a surge in interest f...
03 May 2011 Blog post
Polycom announced today the addition of six new executives to its management team. These appointments include Joe Burton as SVP and CTO and Sudhakar Ramakrishna as SVP and General Manager Products. Joe Burton comes from Cisco where he served as CTO for Unified Communications. Sudhakar will join Polycom from Motorola where he is Corporate VP and GM...
20 Sep 2010 Blog post

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