Ashwin Iyer - Analyst Profile
Global Program Director
Frost & Sullivan
Information & Communication Technologies
Recent items from Ashwin Iyer
| Published: Mar 17 2013 | Best Practices |
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In this report, Frost & Sullivan examines the U.S. Government’s cloud initiatives, with focus on the Cloud First policy. We consider how enterprises can learn and apply the processes to their own cloud strategies, and how cloud service providers can tackle the considerable U.S. government cloud opportunity. We also offer profiles of representative cloud providers who have made inroads into the U.S. government market.
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| Published: Jan 23 2013 | Stratecast |
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This study presents an overview of the Business SaaS market, and discusses market definitions, significant technology and business trends, key business and IT drivers for SaaS, and an outlook for the market. The study segments the Business SaaS market into seven specific market segments: CRM; HR; Finance and Accounting; Communications, Content, and Productivity; Business Intelligence and Analytics; Security; and Other SaaS markets.
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| Published: Oct 11 2012 | Stratecast |
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While there are many factors that contribute to success and growth of SaaS vendors, we will focus our discussion in this SPIE on messaging and differentiation. These recommendations and insights are provided as a collection of good advice and tips for vendors and customers to peruse, and apply what is most relevant for them, rather than an exhaustive list of best practices.
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| Published: Aug 31 2012 | Stratecast |
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salesforce.com is placing its next big bet on social networking-enabled business models, driven in large part by the success of these models in consumer markets. The company’s strategy raises important questions: how real and how big will this transformation really be in the industry? Will this be the ‘next big thing’ for enterprise applications since the advent of cloud computing itself, and more importantly, for enterprise workflows and business processes?
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| Published: Jun 27 2012 | Stratecast |
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Labor accounts for between 65% and 75% of the ongoing costs of running a contact center. But employee turnover is so high in the call center industry that much of that money is spent on repeated efforts to hire and train people who aren't right in the first place, and/or are managed ineffectively, resulting in high turnover.Contact center organizat...
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| 10 Jan 2010 | Blog post |
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