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Sapana Maheria - Analyst Profile

Industry Analyst


Recent items from Sapana Maheria

Upswing in the Market, as Customer Awareness and Focus on Cost, Flexibility, and Scalability Continue to Grow
Today, companies globally are challenged by the rapidly shifting market forces including the fast rate of innovation, change in technology landscape, increasing consumerization and changing economic scenarios. Firms are increasingly launching new and disruptive services in the market to differentiate themselves from the rest. On the other hand, end customers are becoming more demanding and expect high level of support and sophisticated interactions with companies for convenient and faster services. The market for hosted and cloud contact centers in South Korea, continues to grow at faster pace as compared to on-premise. Hosted/Cloud contact center solutions extend business flexibility by delivering contact center capabilities on a per-agent, per-month pricing model, based on the peak capacity in a 30-day period. This report analyzes the overall market size in base year 2015 and forecast till 2022 along with the demand side reveue by size of hosting (50-200 seats, <50 seats and >200 seats), type of requirement (expansion, new contact center, overflow), Horizontal (large enterprise, medium enterprise, small enterprise)
Published: Feb 16 2017 Market Research
Upswing in the Market, as Customer Awareness and Focus on Cost, Flexibility, and Scalability Continue to Grow
Today, companies globally are challenged by the rapidly shifting market forces including the fast rate of innovation, change in technology landscape, increasing consumerization and changing economic scenarios. Firms are increasingly launching new and disruptive services in the market to differentiate themselves from the rest. On the other hand, end customers are becoming more demanding and expect high level of support and sophisticated interactions with companies for convenient and faster services. The market for hosted and cloud contact centers in India, continues to grow at faster pace as compared to on-premise. Hosted/Cloud contact center solutions extend business flexibility by delivering contact center capabilities on a per-agent, per-month pricing model, based on the peak capacity in a 30-day period. This report analyzes the overall market size in base year 2015 and forecast till 2022 along with the demand side reveue by size of hosting (50-200 seats, <50 seats and >200 seats), type of requirement (expansion, new contact center, overflow), Horizontal (large enterprise, medium enterprise, small enterprise)
Published: Feb 16 2017 Market Research
Upswing in the Market, as Customer Awareness and Focus on Cost, Flexibility, and Scalability Continue to Grow
Today, companies globally are challenged by the rapidly shifting market forces including the fast rate of innovation, change in technology landscape, increasing consumerization and changing economic scenarios. Firms are increasingly launching new and disruptive services in the market to differentiate themselves from the rest. On the other hand, end customers are becoming more demanding and expect high level of support and sophisticated interactions with companies for convenient and faster services. The market for hosted and cloud contact centers in Japan, continues to grow at faster pace as compared to on-premise. Hosted/Cloud contact center solutions extend business flexibility by delivering contact center capabilities on a per-agent, per-month pricing model, based on the peak capacity in a 30-day period. This report analyzes the overall market size in base year 2015 and forecast till 2022 along with the demand side reveue by size of hosting (50-200 seats, <50 seats and >200 seats), type of requirement (expansion, new contact center, overflow), Horizontal (large enterprise, medium enterprise, small enterprise)
Published: Feb 16 2017 Market Research
Upswing in the Market, as Customer Awareness and Focus on Cost, Flexibility, and Scalability Continue to Grow
Today, companies globally are challenged by the rapidly shifting market forces including the fast rate of innovation, change in technology landscape, increasing consumerization and changing economic scenarios. Firms are increasingly launching new and disruptive services in the market to differentiate themselves from the rest. On the other hand, end customers are becoming more demanding and expect high level of support and sophisticated interactions with companies for convenient and faster services. The market for hosted and cloud contact centers in Greater China, continues to grow at faster pace as compared to on-premise. Hosted/Cloud contact center solutions extend business flexibility by delivering contact center capabilities on a per-agent, per-month pricing model, based on the peak capacity in a 30-day period. This report analyzes the overall market size in base year 2015 and forecast till 2022 along with the demand side reveue by size of hosting (50-200 seats, <50 seats and >200 seats), type of requirement (expansion, new contact center, overflow), Horizontal (large enterprise, medium enterprise, small enterprise)
Published: Feb 16 2017 Market Research
Upswing in the Market, as Customer Awareness and Focus on Cost, Flexibility, and Scalability Continue to Grow
Today, companies globally are challenged by the rapidly shifting market forces including the fast rate of innovation, change in technology landscape, increasing consumerization and changing economic scenarios. Firms are increasingly launching new and disruptive services in the market to differentiate themselves from the rest. On the other hand, end customers are becoming more demanding and expect high level of support and sophisticated interactions with companies for convenient and faster services. The market for hosted and cloud contact centers in ASEAN, continues to grow at faster pace as compared to on-premise. Hosted/Cloud contact center solutions extend business flexibility by delivering contact center capabilities on a per-agent, per-month pricing model, based on the peak capacity in a 30-day period. This report analyzes the overall market size in base year 2015 and forecast till 2022 along with the demand side reveue by size of hosting (50-200 seats, <50 seats and >200 seats), type of requirement (expansion, new contact center, overflow), Horizontal (large enterprise, medium enterprise, small enterprise)
Published: Feb 16 2017 Market Research
Upswing in the Market, as Customer Awareness and Focus on Cost, Flexibility, and Scalability Continue to Grow
Today, companies globally are challenged by the rapidly shifting market forces including the fast rate of innovation, change in technology landscape, increasing consumerization and changing economic scenarios. Firms are increasingly launching new and disruptive services in the market to differentiate themselves from the rest. On the other hand, end customers are becoming more demanding and expect high level of support and sophisticated interactions with companies for convenient and faster services. The market for hosted and cloud contact centers in Australia and New Zealand, continues to grow at faster pace as compared to on-premise. Hosted/Cloud contact center solutions extend business flexibility by delivering contact center capabilities on a per-agent, per-month pricing model, based on the peak capacity in a 30-day period. This report analyzes the overall market size in base year 2015 and forecast till 2022 along with the demand side reveue by size of hosting (50-200 seats, <50 seats and >200 seats), type of requirement (expansion, new contact center, overflow), Horizontal (large enterprise, medium enterprise, small enterprise)
Published: Feb 16 2017 Market Research
Upswing in the Market, as Customer Awareness and Focus on Cost, Flexibility, and Scalability Continue to Grow
This study aims to analyse and forecast the Asia-Pacific (APAC) Hosted / Cloud contact centre market outlook for 2014-2022. Research Overview: Today, companies globally are challenged by the rapidly shifting market forces including the fast rate of innovation, change in technology landscape, increasing consumerization and changing economic scenarios. Businesses are increasingly launching new and disruptive services in the market to differentiate themselves from the rest. On the other hand, end customers are becoming more demanding and expect high level of support from and sophisticated interactions with companies for convenient and faster services. To balance such objectives, businesses are exploring options that offer immediate access to latest technology yet also allow for financial flexibility as well as the scalability needed for their operation. The pay-as-you-go model simplifies cost management and enables companies to move to a more favourable opex payment model. Such background has helped boost demand for hosted and cloud services, globally. The market for hosted and cloud contact centers in the APAC continues to grow at a faster pace than on-premise. Hosted / cloud contact center solutions extend business flexibility by delivering contact center capabilities on a per-agent, per-month pricing model, based on the peak capacity in a 30-day period. Such a cost model allows contact centers in the APAC to better adapt to economic fluctuations and remain competitive. Businesses of all sizes were actively exploring the option of partially migrating their contact centre systems to the hosted / cloud platform. The awareness of and acceptance level for such services have largely improved in recent years, though perception on system security and reliability poses as key restraints. Scope: This report analyses the hosted contact centre services market in the APAC region. Market sizing and forecasting are provided in terms of seats and revenue in base year 2015 and forecast till 2022. Regional analysis and forecasting are provided for 6 regions within the APAC market including: · Oceania (Australia and New Zealand) · ASEAN member states– Singapore, Malaysia, Indonesia, the Philippines and Thailand · Greater China – China, Hong Kong, and Taiwan · India · Japan · South Korea It also analyses the demand side revenue by size of hosting (50-200 seats, <50 seats and >200 seats), type of requirement (expansion, new contact center, overflow), horizontal (large enterprise, medium enterprise, small enterprise). Key questions this study will answer: · Is the market growing? How long will it continue to grow, and at what rate? · What are the key growing countries in the short term and long term? · What are the driving / restraining factors that would shape the future of this market? · Which segment will drive future adoption?
Published: Feb 16 2017 Market Research
As urban populations continue to swell, safety of the public is more important than ever to the balance and growth of a city. Large and mid-sized cities are increasingly investing in technology-driven public safety initiatives as part of their efforts to create inclusive, safe, and sustainable communities. The concept of Safer Cities ranges from cr...
27 Jan 2017 Blog post
Need to Deliver Deeper Customer Engagement and Enhanced Lifecycle Capabilities Transforming Outsourcing Space
The contact center outsourcing industry is being disrupted and transformed, as customer interactions shift more rapidly from traditional channels to digital channels. Omni-channel customer experience has emerged as a strategic priority for contact centers globally as well as across Asia-Pacific. In the wake of these changes, New Zealand’s contact center outsourcing market is undergoing a transformation. This report captures the drivers and restraints for the overall contact center outsourcing market alongwith market size and industry vertical forecasts for 2014-2022. It also covers a comparison between onshore/domestic and offshore market size and seats forecast for 2014-2022.
Published: Jan 26 2017 Market Research
Need to Deliver Deeper Customer Engagement and Enhanced Lifecycle Capabilities Transforming Outsourcing Space
The contact center outsourcing industry is being disrupted and transformed, as customer interactions shift more rapidly from traditional channels to digital channels. Omni-channel customer experience has emerged as a strategic priority for contact centers globally as well as across Asia-Pacific. In the wake of these changes, the Malaysian contact center outsourcing market is undergoing a transformation. This report captures the drivers and restraints for the overall contact center outsourcing market alongwith market size and industry vertical forecasts for 2014-2022. It also covers a comparison between onshore/domestic and offshore market size and seats forecast for 2014-2022.
Published: Jan 25 2017 Market Research
Need to Deliver Deeper Customer Engagement and Enhanced Lifecycle Capabilities Transforming Outsourcing Space
The contact center outsourcing industry is being disrupted and transformed, as customer interactions shift more rapidly from traditional channels to digital channels. Omni-channel customer experience has emerged as a strategic priority for contact centers globally as well as across Asia-Pacific. In the wake of these changes, the Japanese contact center outsourcing market is undergoing a transformation. This report captures the drivers and restraints for the overall contact center outsourcing market alongwith market size and industry vertical forecasts for 2014-2022. It also covers a comparison between onshore/domestic and offshore market size and seats forecast for 2014-2022.
Published: Jan 25 2017 Market Research
As “Disruption” becomes the new buzz word in the market, we are increasingly seeing business models change, and next generation solutions and services evolve. Vendors that dominated traditional markets for decades are now forced to focus on upcoming technologies to stay ahead of the competition in the market. Cisco has been focusing in this direct...
04 Nov 2016 Blog post

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