Navigating Through the Contact Center Cloud

How Best to Move Customer Contact Processes to the Cloud

Published: 23 Nov 2012

Moving technology to "the cloud" has become one of the hottest topics being discussed in contact center organizations today. Decision-makers are bombarded with cloud messaging. The subject is popular at industry event sessions, in research and white papers and in advertising. There is extensive marketing of consumer cloud applications. There is substance behind this discussion. Demand is growing for applications delivered in the cloud. Frost & Sullivan forecasts that the sales of cloud/hosted software will surpass premise-installed software before the end of the decade.

 

Navigating Through the Contact Center Cloud: How Best to Move Customer Contact Processes to the Cloud

 

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