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Comprehensive Executive Briefings - Annual Subscription Service
Network with an intimate group of AMR decision-makers building and leveraging their knowledge, contacts and resources. Discover how marketing research can build knowledge capital that improves corporate performance. Compare roadmaps with and get practical advice from the executive suite as experts share thought leadership and expertise. Learn cutting-edge strategies to collect, process, and apply effective CI. Be part of a powerful assembly of senior healthcare executives networking, brainstorming, and benchmarking. Learn to effectively use the Internet to expand marketing communications, develop new markets, and drive business to your site. Discover how to successfully sell, service, and build relationships with eCustomers.
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1. Advanced Marketing Research
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Marketing Research 2008
- Aligning Market Intelligence to Drive Growth in Stagnant Markets - Janet Avallone Director of Marketing Research AAA Auto Club
- Delivering on a Promise - Action-Orientated Integration of a Research-Driven Strategy - Meghan Gross Public Relations Manager Foley Hoag LLP - Mark Young Chief Marketing Officer Foley Hoag LLP
- Honoring the Pioneers of Competitive Intelligence and Marketing Research - Moderator - Art Robbins President North America Frost & Sullivan
- Interview with a Leader in Competitive Intelligence and Marketing Research - Mover & Shaker Live! - Michael Rosenberg Senior Vice President Treasury and Security Services J.P. Morgan Chase - Dan Colquhoun Vice President Customized Research Frost & Sullivan
- Leveraging Competitive and Market Landscape Intelligence to Improve Your Company’s Growth Potential - Kris Vikmanis Head of Retirement Market BMO Financial Group
- On the Radar - Recognizing Macro Trends and Market Shifts - Andres Jordan Vice President Innovation and Growth T-Systems North America (member Deutsche Telekom group)
- Success Story - Integrating Marketing Research in Strategic Marketing - Rajiv Grover Dean Fogelman College of Business and Economics University of Memphis
- The Strategic Environment Analysis - Synthesizing Industry Customer Market and Comprehensive Trends to Improve Business Performance
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Marketing Research 2007
- Aligning Market and Competitive Landscape Intelligence to Your Strategic Growth Platform: The Best Thinking since Sliced Bread - Ravi Parmeswar Vice President Business Insights Group Sara Lee
- Bringing Competitive Intelligence and Marketing Research to the C-Suite - Michael J. Rosenberg Senior Vice President Treasury & Securities Services Global Marketing Director of Marketing Research & Competitive Intelligence JPMorgan Chase
- Interview with an Industry Leader on Building Synergy between Competitive Intelligence and Marketing Research - Mover & Shaker Live! - Jeanne Hopkins Senior Director of Marketing Symmetricom
- Lifetime Achievement Awards 2007: Honoring the Pioneers of Marketing Research and Competitive Intelligence - Moderator - Tim Isley Global Vice President for Customer Research Operations Frost & Sullivan
- Now You Have It Make Sure They Use It: Innovative Approaches to Presenting Market and Competitive Intelligence to Senior Management - Larry Dykstra Vice President Customer Innovation Pizza Hut
- Successfully Integrating Marketing Research into Critical Business Processes - Rom Gayoso Economist Intel Corporation
- The Making of a Compelling Analysis: Critical Elements at Play - Case History - Malay Krishna Vice President & Director Marketing Research & Competitive Intelligence PNC Bank
- Understanding True Needs of Your Customer - Case History - Mark Bequeaith Associate Director of Consumer Insights Meredith Corporation
- Vital Viewpoints: Solution Providers Sneak Peek into the Trends & Technologies of Tomorrow - Moderator - Michael Sperger Senior Market Intelligence Manager IBM Corporation
- What in the World is Going On? A 2007 Intelligence Briefing for Chief Executives - Herb Meyer Chairman Real-World Intelligence
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Emerging Technologies New Product Development and Marketing Innovations 2006
- A Product Launch Success Story - Stephanie Barry Director Global Innovation WD-40 Company - Graham P. Milner Executive Vice President Chief Brand Officer WD-40 Company
- A Real-World Product Lifecycle Success Story - Ralph Morales III Finance Leader New Business Ventures - Hewlett-Packard Imaging & Printing Group Hewlett-Packard
- Crossing the Cultural Divide - Powerful Strategies for R&D and Marketing Collaboration - Moderator - David Pilosof Director - Consumer Applied Technology R&D The Clorox Company
- Driving New Business Creation via Product and Technology Innovation - John Collins Vice President Marketing and Business Development Eleksen Ltd.
- Homeland Securities Technology - Transforming Industries - Brian Ruttenbur Homeland Security Analyst Morgan Keegan
- Interview with a Leader in New Product Innovation and Marketing - Kenneth C. Bohlen Executive Vice President and Chief Innovation Officer Textron Inc.
- Market-Driven New Product Strategies - Line and Equity Extension - Marci Meaux Vice President for Customer Advocacy and Portfolio Management Cisco Systems Inc.
- Microelectromechanical Systems (MEMS) - Transforming Industries - Joe Mallon Engineering Department Stanford University
- Planning for Uncertainty - Using Strategic Roadmapping to Align Product and Technology Development to Evolving Market Opportunities - Duane Oda Product Development Chief Boeing Commercial Airplanes
- Sustainable Materials Technology - Transforming Industries - Rich Helfrich Managing Director Alameda Capital
- Technical Intelligence for Effective Decision-Making - John Geikler Commercialization Manager RTI International
- The Do's and Don'ts of Co-Development - Ebrahim Keshavarz Vice President New Services Development AT&T
- The Dos and Don'ts of Outsourcing New Product Design and Development - Julio Reategui Executive Director Japan Regulatory Affairs & Compliance MEDRAD Inc.
- The Nanotechnology Paradigm - Transforming Industries - Tom M. Moran Partner Foley & Lardner LLP
- Vital Viewpoints - Solution Providers Sneak Peek into the Trends & Technologies of Tomorrow - Moderator - Jon Doherty Sales Manager Technical Insights Consulting Frost & Sullivan
- What is the True Business Value of Your Portfolio Projects? - Tony Lemus Vice President Six Sigma Business Development ACC Capital Holdings
- Where Do Great Ideas Come From? - Moderator - John Vanston Chairman Technology Futures Inc.
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Advanced Marketing Research - May 2005
- Effectively Leveraging Research by Establishing Better Vendor Relationships - Angel Solk Director Marketing Intelligence & Marketing Strategy Avaya Inc.
- Implementing an Integrated Voice of the Customer Architecture - D. Randall Brandt Ph.D. Vice President Customer Experience and Loyalty Maritz Research
- Managing Cultural Bias in Loyalty Measurement Surveys - Dan Colquhoun Vice President Customized Research Frost & Sullivan
- Managing Cultural Bias in Loyalty Measurement Surveys - Dan Colquhoun Vice President Customized Research Frost & Sullivan (Cont'd)
- Market Research in Emerging International Markets - Alan McNab Senior Director of Marketing Symbol Technologies
- Measuring and Maximizing Marketing Research ROI - Vendor/Audience Crossfire Session - Dan Colquhoun Vice President Customized Research Frost & Sullivan
- The Voice of the Client as an Imperative for Change - Susan Peters Vice President Managing Director Bank of America
- Think Tank - Energizing Your Customer Satisfaction and Loyalty Program - Karen Ahlgrim Executive Vice President M/A/R/C Research
- Understanding Behaviors - The Missing Link in Making Segmentation Actionable - Todd Hutchings Director of Market Research & Business Reporting Roche Diagnostics
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Advanced Marketing Research as a Strategic Imperative - October 2004
- An Analytical Approach to Qualitative Data - Carey Hepler Manager Quality Initiatives BlueCross BlueShield of Florida
- Combining Qualitative & Quantitative Research for Action-Oriented Insights - Janet L. Smalley Sr. Director Research & Business Intelligence Marriott International
- Customer Loyalty Analysis and the Challenges of Customer-Centric Change - Katherine Armstrong Director Total Customer Experience Research Hewlett-Packard
- Hitting a Home Run with TV Viewers through Online Research - Alicia Z. Rankin Director Primary Research ESPN
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Advanced Marketing Research as a Strategic Imperative - September 2002
- Importance of Market Research in Finding Success Online - Tim Ruder Vice President Marketing washingtonpost.com
- Market Research's Role in Re-appraising Brand on a Global Level - Gary Mastro Vice President Brand and Product Marketing United Parcel Service
- Reinventing MR - Mission Critical Impact - Dorman Followwill Vice President Frost & Sullivan
- Seven Habits of a Highly Effective MR Department - Lisa Pierce Marketing Research Manager Bush Brothers & Co.
- The Research behind the Research - Straight Answers to Your Questions
- Using Market Research to Drive Business Change - Christopher C. Fox VP Worldwide Marketing Xerox Corporation
- Using NPV as One of the Leading Parameters of Assessing New Products - Straight Answers to Your Questions
- Why CEOs Think They Don't Need Market Research - Janet Boudris CEO Broadbeam
- Your Role in Meeting the CEOs' Growth Objectives - How Market Research Must Support Corporate Growth - Part B - Art Meister Vice President Corporate Sales Development Frost & Sullivan
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Advanced Marketing Research - March 2002
- Challenges Facing the Market Research Function - Panel Question and Answers - Chris Yalonis President Communique Partners
- Changing Role of Marketing Research in the New Economy - Roy Martin President & CEO Dialog
- Designing and Building a Business Intelligence System - Herbert E. Meyer Chairman Real-World Intelligence
- Ethics in Online Research - Privacy/Acquisition and Retention - Sharon Harap Vice President Socratic Technologies
- Facilitating the Flow of Accurate Customer Information - Simon Brierley FLS Aerospace of Europe
- How a Research Organization Drives Corporate Decision-Making - Bob Muli District Manager Strategy Lucent Technologies
- How the Organization Is Affected by Change: Straight Answers to Your Questions
- How to Use Loyalty Systems to Acquire New Customers: Straight Answers to Your Questions
- Identifying Relevant Customer Information to Optimize Relationship Management Systems - Ross Goodwin Corporate Customer Loyalty Manager Hewlett-Packard
- Online Research and Panel Development - Catching Red Flags Regarding Quality of Sample and Respondents - Hal Bloom Director Marketing Research Peachtree Software
- Regional Research Paradigms that Power Results - Larry Schack Group Manager Strategic Image and Messaging Research Microsoft
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2. Growth Strategies
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Smart IT Sourcing 2008
- Best Practices in Achieving Business and Technology Objectives through Strategic Outsourcing Alignment - Keynote- Diana Melick Vice President and Chief Information Officer Siemens Energy & Automation
- Country Showcase - Brazil/Latin Americas (CSI.) - Facilitator - Lando Kravetz Global Solution Director CPM Braxis
- Identifying Opportunities to Leverage Outsourcing - Offshoring and How IT Can Add the Most Value in BPO - Speaker - Jon Watts Senior Vice President Supplier Planning and Integration Wachovia Securities
- Interview with a Global Outsourcing Leader - Speaker - Peter Nag Head of Global Wealth Management Offshore Initiative Citigroup
- Metrics Metrics and More Metrics - Defining What You Can Measure - Keynote - Scott Metzger Chief Technology Officer TransUnion Interactive
- Minimizing Risk in Outsourcing Applications Development and Maintenance - Speaker - Sanya M Lawless Associate Vice President Agency Markets Outsourcing Safeco Insurance Liberty Mutual Group
- Overcoming Governance Pains - Speaker - Shailendra Kumar Senior Director Business Process Outsourcing - Center of Excellence GMAC Financial Services
- SLA and Compliance Monitoring - Speaker - Jeff Russell Director of Research Operations The Fuqua School of Business Duke University
- SLA and Compliance Monitoring - Speaker - Sanjiv Mahan Division Head Business Services Washington Gas
- The Scramble for Global Talent - Speaker - Allan Schweyer Executive Director & Co-Founder Human Capital Institute
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Growth Innovation and Leadership 2008
- EXECUTIVE BULLETIN - The CEO 360 Degree - Perspective - Turning the Perfect Storm into a Competitive Advantage - Speaker - Ron Gruia Principal Analyst Emerging Communication Solutions Frost & Sullivan
- Enabling Eco-Sustainability Business Strategy through Knowledge Network Process and People Connectivity - Speaker - Jennifer Carole Director Strategic Marketing Alcatel-Lucent
- Eye on the Economy - Smart Strategies for Strong Growth - Speaker - James E. Anderson CFA President SVB Analytics Inc.
- Featured Speaker and CEO of the Year for Growth - Leadership Award Recipient - Speaker - Jim Balsillie Co-CEO Research in Motion (RIM) Inventor of the BlackBerry™
- Featured Speaker and Visionary of the Year - Award Recipient - Moderator - John Ruggles Senior Vice President Global Sales Frost & Sullivan
- Featured Speaker and Visionary of the Year - Award Recipient - Speaker - Nassim Nicholas Taleb Author The Black Swan: The Impact of the Highly Improbable
- GROWTH SUCCESS STORY - Bridging the Capability Gap for Scaled Energy and Facility Management Systems - Speaker - Edmund B. Richards President/Chief Executive Officer Richards-Zeta Building Intelligence Inc.
- GROWTH SUCCESS STORY - Embracing Innovation Thought Leadership and Disruptive Opportunities - Speaker - Paul Segre Chief Executive Officer Genesys
- GROWTH SUCCESS STORY - Growth through Innovation in Business Model and Strategic Partnering - Speaker - Pankaj Dhingra President and Chief Executive Officer Nanostellar Inc.
- INTERACTIVE - Ask the Experts! Panel Discussion - Meeting Your Industry’s Top Three Competitive Challenges - Moderator - John Raspin Practice Director EBT and EPS EU Frost & Sullivan
- INTERACTIVE - Ask the Experts! Panel Discussion - Meeting Your Industry’s Top Three Competitive Challenges - Moderator - Veerender Kaul Director Advanced Automotive Technologies Frost & Sullivan
- INTERACTIVE - Ask the Experts! Panel Discussion - The CEO’s Growth Team: Getting Everyone on the Same Page - Moderator - Andy Kanefield Founder Dialect Inc.
- INTERACTIVE - ASK THE EXPERTS! Panel Discussion - The Rapid Pulse of Green Venture Capital - Moderator - Ken Herbert Vice President Global Business and Financial Services Frost & Sullivan
- INTERACTIVE - Seizing Your Industry’s Top Three Growth Opportunities - How Mobile and Wireless Have Become a Corporate Strategic Asset and Foundation for Growth - Moderator - J. Gerry Purdy Ph.D. Vice President & Chief Analyst Mobile & Wireless Frost & Sullivan
- Mastery of a Marketing-Driven Organization - Speaker - Matthew Gonnering Vice President of Sales and Marketing Widen Enterprises Inc.
- Matching Business Models to Fast Moving Global Markets - Keynote - Nick Pinchuk Chief Executive Officer Snap-on Incorporated
- Meeting Green Customer Needs - Green Value Innovation without the Green Premium - Speaker - Ronald S. Blagus Director of Energy Marketing Honeywell International
- New Business Models and Market Opportunities in Green Space - Speaker - Jeff Krakowiak Senior Vice President - Sales & Marketing Eaton Corporation
- Sustainable Technology Innovation Success Story - A Nanotechnology Commercialization Example – Nanostellar Experience - Speaker - Bulent Yavuz PhD Vice President Sales and Marketing NanoStellar Inc.
- The CEO 360 Degree Perspective - Seizing Growth Opportunities in a Buzzing Environment - Keynote - Mike Craft Director of Environmental Sustainability The Clorox Company
- The CEO 360 Degree Perspective - Seizing Growth Opportunities in a Buzzing Environment - Speaker - John Raspin Practice Director EBT and EPS EU Frost & Sullivan
- The CEO 360 Degree Perspective - Sustainable Mobility - Vision 2020 - Speaker - Larry Rinek Senior Consultant - Automotive Technologies Frost & Sullivan
- The CEO's Perspective on Growth - Maintaining a 360 Degree Perspective - Keynote - David Frigstad Chairman of the Board Frost & Sullivan
- Top Global Marketplace Opportunities for Sustainable Solutions - Speaker - Brian Cotton PhD Vice President of ICT Growth Consulting Frost & Sullivan
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Global Sourcing 2007
- Benchmarking Competitor Global Sourcing Strategy - Dorthea Grimes-Frederick Director Direct Sourcing Avaya Inc.
- Creating a True Outsourced Partnership - Mutual Success Factors and Outcomes - Thomas A. Wesley Global Sourcing Director Waters Corporation
- IT and BPO Strategy for Global Partnering - John Fafian IT Strategic Sourcing Arrow Electronics
- Mover & Shaker Live! Interview with a Global Sourcing Leader - Brad Sweeney Manager Global Shared Services and Corporate Initiatives Group General Electric Company
- Righting a Project Gone Off-Course - Talin Bingham Chief Technology Officer Sirsi Dynix
- Successful Transitions - Inboarding of Outsourcing - Kurt Kohorst Associate Vice President of BPO Programs Safeco Insurance Company
- The 2007 Shared Services and Outsourcing Outlook (SSO) - Kam Soon Siew Consulting Director/Global Shared Service and Outsourcing Practice Lead Frost & Sullivan
- Transformational Global Sourcing for Competitive Advantage - Walt Charles Chief Procurement Officer Cordis Corporation A Johnson & Johnson Company
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Growth Innovation and Leadership 2007
- 2007 Chemical and Plastics Industry Trends - Case History - Deepak R. Ghosh Senior Vice President Global Industry Leader - Chemicals & Plastics GE Commercial Finance
- Accelerating Growth Through Focus - The Tough Calls and Opportunities Seized - Case History - Bill Foster Senior Vice President Defense Department Business Development CACI International
- Anticipating Changes in Light Vehicle Demand and the Impact on Introducing New Systems Parts and Accessories - Larry Rinek Senior Consultant Automotive Technologies Frost & Sullivan
- Global Growth from the Private Equity Perspective - Mover & Shaker Live! Interview - Jean Cayanni Senior Managing Director RSM EquiCo
- Innovative Business Models for Propelling Corporate Growth - Ask the Experts! Panel Discussion - Moderator - Carrie Shea Principal The Cambridge Group
- Measuring Future Opportunities with Instruments of Growth - Douglas Raymond Vice President Measurement & Instrumentation Frost & Sullivan
- Meeting the Industry’s Top Three Competitive Challenges Head-On - Ask the Experts! Panel Discussion - Moderator - Kiran Unni Research Manager Measurement & Instrumentation Frost & Sullivan
- Meeting The Industry’s Top Three Competitive Challenges Head-On - Ask the Experts! Panel Discussion - Moderator - Matthew Farr Aerospace & Defense Senior Homeland Security Analyst Frost & Sullivan
- Meeting the Industry’s Top Three Competitive Challenges Head-On: Getting Your Automotive Technology into Production Vehicles - Ask the Experts! Panel Discussion - Moderator - Robert Cavin Senior Consultant Automotive & Transportation Frost & Sullivan
- Staying Ahead of the Innovation Curve in ICT Markets - Joe Fristensky Vice President Information & Communications Technologies Practice Frost & Sullivan
- Techno-Green: The ICT Fabric Underlying Environmental Innovation - Ask the Experts! Panel Discussion - Moderator - Brian Cotton Ph.D. Vice President of ICT Growth Consulting Frost & Sullivan
- The CEO's Perspective on Growth - David Frigstad Chairman Frost & Sullivan
- The Executive Growth Champion: How Every Line of Business Can Spearhead Profitable Growth Strategy - Chris Kearney Chairman President and Chief Executive Officer SPX Corporation
- The Sweet Spot for Growth Potential: When Your Customers Disagree with Your New Product Development Vision - Case History - Ted Fagenson Executive Vice President Corporate Marketing & Business Development 2Wire Inc.
- Using Initiatives to Accelerate Growth in a Stable Business - Case History - Eric Taylor EMG Strategic Planning Manager Agilent Technologies
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Customer Contact 2006
- Interview with a Customer Contact Leader - Mover & Shaker Live! - Rick Gary Vice President Customer Care Healthcare Information Solutions Eastman Kodak
- It's No Longer Customer Satisfaction...It's Customer Delight - Pat Perdue Director Contact Center Development Tommy Hilfiger
- Making the Case for a New Contact Center Business Model: Empowering Agents to Drive Customer Loyalty and Retention - Michael Trotter Executive Director The Center for Customer Driven Quality Purdue University
- The Essential Balancing Act: Key Strategies for Mitigating Cost While Delivering Excellent Customer Care - Ask the Experts! - Moderator - Dave Dobrosky Vice President Scotia Bank
- Thinking Outside the Box: Going Beyond Technology's Core Functionality - Rob Cate Director of Customer Contact Vegas.com
- Utilizing Your Sales Strategy to Create Value in Your Organization - Nolan Raines Senior Vice President Customer Service Center The Huntington National Bank
- Vital Viewpoints: Solution Providers Sneak Peek into the Trends & Technologies of Tomorrow: Realizing the Business Benefits of SIP - Moderator - Ian Jacobs Strategic Analyst Frost & Sullivan
- Your Passport to the Future of Customer Care: Emerging and Morphing Technologies and Trends - Michael DeSalles Industry Analyst Frost & Sullivan
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Industry Outlooks and Growth Strategies
- Aerospace & Defense Growth Opportunities Challenges and Industry Outlook - Raymond Formanek Director of Business Development/Consulting Aerospace & Defense Frost & Sullivan
- China: Economic Outlook and Opportunity Analysis - Neil Wang Ph.D. General Manager Frost & Sullivan China Operations
- Commercial Aerospace & Defense Market Issues: What to Expect in the Next Ten Years and the Effects of Budgets / Acquisitions and Contract Changes and Terrorism - Facilitator - Raymond Formanek Director of Business Development/Consulting Aerospace & Defense Frost & Sullivan
- Competitive Intelligence and Benchmarking to Drive Growth - William G. Anderson III Director Information & Intelligence Energizer / Schick-Wilkinson-Sword
- Deal or No Deal: Creative Strategies for Developing Technology Growth Opportunities - Michael S. Tomczyk Managing Director Mack Center for Technological Innovation The Wharton School
- Emerging Market Opportunities - Water Air & Green Buildings - Usha Srinivasan Ph.D. Industry Manager Environment & Building Technologies Frost & Sullivan
- Growth Excellence Best Practices Panel - Moderator - Gary Leikin Vice President Aerospace & Defense Frost & Sullivan
- Growth Excellence Best Practices Panel - Moderator - Roberta Gamble Director Energy and Power Systems Group Frost & Sullivan
- Growth in the Face of a High-Priced Crude Environment - Mark D. Hicks Account Manager – Chemicals Materials and Food Group Frost & Sullivan
- Growth Opportunities & Market Forces in a Global Economy - Dr. Brian Balmer Programme Manager Performance Materials Frost & Sullivan
- Growth Opportunities in Alternative Energy Technologies - Roberta Gamble Director Energy and Power Systems Group Frost & Sullivan
- Growth Opportunities in Automotive Infotainment - Larry Rinek Senior Consultant Automotive Technologies Frost & Sullivan
- Growth Opportunities in a Consolidating Industry - M&A and Partnership Strategies - Facilitator - Dr. Joan B. Berkowitz Managing Director Farkas Berkowitz & Company
- Growth Through Innovation - Juan Becerra Vice President Marketing & Business Development MTI MicroFuel Cells
- How Customer Loyalty Excellence Can Catapult Growth - Babette Pettersen Global Leader for Marketing Excellence Marketing Director Business & Technology Incubator Dow Corning Corporation
- How to Capitalize on Opportunities and Mitigate Risk in Emerging and Disruptive Technology - Ask the Experts - Moderator - Jon Doherty Sales Manager Technical Insights Consulting Frost & Sullivan
- Impact of Fuel Prices on Consumer Driving and Vehicle Purchase Behavior - Facilitator - Tonya Fowler Program Manager Consumer Research Frost & Sullivan
- Integrating Sustainability into a Global Growth Strategy - Beth Beloff Director Sustainability Services BRIDGES to Sustainability Golder Associates Inc.
- Interview with an Industry Growth Leader - Mover and Shaker Live! - John M. Graff Vice President Marketing and Customer Operations National Instruments Corporation
- Outsourcing and Offshoring: Trends/ Evaluating Opportunities/ Driving Growth and Operational Excellence - Sath Rao Research Manager Industrial Automation & Process Control Frost & Sullivan
- Pursuing Homeland Growth in the Post-9/11 Environment - Good for the Stockholder Good for the World? - Michael D.P. Cavanaugh Chief Marketing Officer and General Manager Product Management Homeland Protection GE Industrial - Security
- Satellite Based Systems and Services - Timothy Richards Vice President Sales and Marketing Delphi Corporation
- Selected Global Aerospace & Defense Markets: Trends and Opportunities - Ron Stearns Principal Senior Analyst Aerospace & Defense Frost & Sullivan
- The CEO's Guide to Driving Above Market Growth Rates - David Frigstad Chairman Frost & Sullivan
- Top Breakthrough Technologies in Chemicals & Materials - Ask the Expert - Girish Solanki Research Manager / Leader Technical Insights Frost & Sullivan
- Utilizing Product/Technology Innovations for Global Growth Success - Yasmin F. Siddiqi Global Marketing Strategist
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Leveraging Marketing Optimization Strategies for Growth
- Branding through Change - Heather Staples Chief Marketing Officer Ask Jeeves Inc.
- Marketing Scorecard Metrics and Business Success - Ross Goodwin Senior Business Consultant Hewlett-Packard
- Maximizing the ROI of Your Customer-based Initiatives - Martha Rogers Peppers and Rogers Group
- The New Marketing Mix - Interacting with Your Customers in Integrated Channels - Kathy Hebb Vice President Marketing Grainger
- Top Challenges Proven Techniques and Best Practices - Joe Fristensky Frost & Sullivan
- What Is Customer Lifetime Value Worth?: Straight Answers to Your Questions
- Working with Partners - Doug Kennedy Oracle Corporation
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3. Competitive Intelligence
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Competitive Intelligence 2009
- 30 Take-Aways in 60 Minutes! Stretching the Buck - Leveraging CI Software - Moderator - Edmund Toombs Associate Director Competitive Insights Bell Canada - Market Knowledge Centre
- Adapting to the Changing World of Intelligence - Speed Simplicity Perspective - Speaker - Joseph E.Goldberg Senior Director Corporate Intelligence Motorola
- Anticipating Competitive Threats to Your Global Growth Strategy - Speaker - August J. Jackson Senior Consultant Verizon Business
- Ask the Experts! Panel Discussion - Powerful CI and MR Collaborations - Integrating the Dynamics of Markets and Competition for a 360 Degree Environmental Analysis - Moderator - Dan Colquhoun Vice President Customized Research Frost & Sullivan
- Balancing Internal & External CI Resources in Winning New Business - Speaker - James E. (Jim) Mathews Director Competitive Intelligence & PTW Northrop Grumman Corporation
- Breaking Down CI Silos with Web 2.0Tools - Speaker - Phil Britton Market Intelligence Lead Best Buy Company
- Devil’s Advocate - Communicating the Ramifications of Global Shifts and Business Transformations - Keynote - Ravi Parmeswar Managing Director Global Consumer Group Citigroup
- Interview with a Leader in Competitive and Market Intelligence - Speaker - Jody Holtzman Senior Vice President Research and Strategic Analysis AARP
- It’s All in the Execution - Cultivating an Integrated Stakeholder Team to Take Action on Your Intelligence - Speaker - Dana M. Little Director Business Intelligence Diebold Global Security
- The CEO 360 Degree Perspective - Delivering a Comprehensive View of Markets Competition and Customers - Speaker - David Frigstad Chairman of the Board Frost & Sullivan
- The CEO Growth Team - Competitive Strategy Growth Champions - Moderator - David Frigstad Chairman of the Board Frost & Sullivan
- Translating C-Level Objectives into Strategic Planning and Market Strategy - How to be Dynamic as the Organization Evolves - Keynote - Nan Bulger Director of Corporate Market Intelligence Covidien
- What Do I Do? The First 100 Days in Office - Speaker - Scott Leeb Vice President Business Intelligence Prudential Retirement
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Competitive Intelligence 2008
- Connecting the Dots - From Disparate Information to Holistic Intelligence - Drew Thoeni Vice President of Market Intelligence & eCommerce Blue Cross and Blue Shield of Florida
- Go Ahead and Stick Your Neck Out - Taking Risks in Presenting Options for Decision-Making - Clay Phillips Director GM Intelligence GM R&D and Strategic Planning General Motors Corporation
- Honoring the Pioneers of Competitive Intelligence and Marketing Research - Moderator - Art Robbins President North America Frost & Sullivan
- How CI Drove Measurable Top Line Revenue Growth - Rom Warran Gayoso Economist Intel Corporation
- Interview with a Leader in Competitive Intelligence and Marketing Research - Mover & Shaker Live! - Michael Rosenberg Senior Vice President Treasury and Security Services J.P. Morgan Chase - Dan Colquhoun Vice President Customized Research Frost & Sullivan
- Leveraging Competitive and Market Landscape Intelligence to Improve Your Company’s Growth Potential - Kris Vikmanis Head of Retirement Market BMO Financial Group
- On the Radar - Recognizing Macro Trends and Market Shifts - Andres Jordan Vice President Innovation and Growth T-Systems North America (member Deutsche Telekom group)
- What’s in My Toolbox? - Ask the Experts! - Moderator - Mike McDermott Director of Strategic Alliances QL2 Software Inc.
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Competitive Intelligence 2007
- Aligning Market and Competitive Landscape Intelligence to Your Strategic Growth Platform: The Best Thinking since Sliced Bread - Ravi Parmeswar Vice President Business Insights Group Sara Lee
- Bringing Competitive Intelligence and Marketing Research to the C-Suite - Michael J. Rosenberg Senior Vice President Treasury & Securities Services Global Marketing Director of Marketing Research & Competitive Intelligence JPMorgan Chase
- CI in Consolidating Industries - Michael Sperger Senior Market Intelligence Manager IBM Corporation
- Getting the Global Picture for Expansion - Judith Leavitt Principal Market Research Analyst Rockwell Collins Inc.
- Interview with an Industry Leader on Building Synergy between Competitive Intelligence and Marketing Research - Mover & Shaker Live! - Jeanne Hopkins Senior Director of Marketing Symmetricom
- Lifetime Achievement Awards 2007: Honoring the Pioneers of Marketing Research and Competitive Intelligence - Moderator - Tim Isley Global Vice President for Customer Research Operations Frost & Sullivan
- Now You Have It Make Sure They Use It: Innovative Approaches to Presenting Market and Competitive Intelligence to Senior Management - Larry Dykstra Vice President Customer Innovation Pizza Hut
- Vital Viewpoints: Solution Providers Sneak Peek into the Trends & Technologies of Tomorrow - Moderator - Michael Sperger Senior Market Intelligence Manager IBM Corporation
- What in the World is Going On? A 2007 Intelligence Briefing for Chief Executives - Herb Meyer Chairman Real-World Intelligence
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Structuring Competitive Intelligence for Greater Bottom-Line Impact - May 2005
- Building an Integrated Business Intelligence Capability - Martha Gleason Director Market Intelligence Blue Cross Blue Shield of Florida
- Concrete Processes for Responding to Rapidly Changing Competitive Landscapes - Jouko Virtanen President Novintel Inc.
- Differences Similarities and Relationships between Tactical and Strategic BI/CI - Garn Anderson Director Information & Intelligence Energizer Inc.
- Effective Uses of CI and Market Research for Strategic Planning - Vance Johnston SVP Business Development & Operations OfficeMax Inc.
- Excellence in Industrial Technologies Awards Executive Roundtable - Stephanie Neil Senior Editor Managing Automation Magazine
- Gathering Intelligence on Privately Held Competitors Methods & Insights - Alan W. Dye Director of Market and Competitive Intelligence Computer Associates International
- Intelligent Culture for Bottom-Line Impact - Turning Information Overload into Intelligence Advantage - Steve Barth
- New Ideas about Counter Intelligence - Steve Barth Editor KM Magazine
- Rapid Deployment of a Self-Help CI Function to Support Global Operations - Diane Salerno Director Competitive Strategies & Analysis Aspect Solutions
- Software Applications to Manage Intelligence Products and Process - Vendor/Audience Crossfire - Bonnie Hohhof Editor SCIP Online/CI Magazine SCIP
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Structuring Competitive Intelligence for a Greater Bottom-Line Impact - October 2004
- Building and Mentoring a World Class CI/MR Team - Garn Anderson Director Information & Intelligence Energizer Inc.
- CI as a Strategic Asset - Jay Silver PhD. Manager Abbott Laboratories
- Counterintelligence & Security - Two Critical but Often Overlooked Functions - Jerry P. Miller
- Feeding The Beast: Delivering Research & Competitive Intelligence to Senior Management
- Gathering CI Utilizing Primary Research - Corey P. Myckan Senior Marketing Manager American Express Bank of Canada
- Search Engine Marketing Competitive Intelligence: Who Is Winning the War? - Roundtable - Fredrick Marckini CEO iProspect
- Private Company Intelligence - Practical Ways to Make it Easier - Joseph S. Klement P.Eng. PMP Vice President North American Sales & Project Management Novintel Inc.
- Where Does Tactical CI Stop and Strategic CI Start? Competitive Activities - So What? - Judy Caputo Vice President Competitive Intelligence MasterCard International
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Marketing Research as a Strategic Imperative - May 2004
- Counterintelligence - If You are Trying To Get It From Them They are Trying To Get It From You - Joseph E. Goldberg Director Corporate Business Intelligence Motorola Inc.
- How Market Research Can Support a Successful Merger - Gail B. Roppo Vice President Large Case Underwriting
- Know Who Your Customers Are - Know Who Makes the Decisions about Doing Business with Your Corporate - Jay Heisler Director of Marketing Research United Parcel Services
- Market Research and Competitive Intelligence Harmony - It's Not Mission Impossible - Brian Bonazzoli Director Strategic Business Intelligence Hewlett-Packard
- Secure Buy-in and Action across Your Organization with a Comprehensive Research Strategy - Mary Ann Beach Executive Vice-president for Research and Strategy Frost National Bank
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Structuring Competitive Intelligence for Greater Bottom-Line Impact - September 2003
- Be Right! - A Consistent Formula to Ensure Your CI is Accurate and Relevant to Today's Top - Diana Mastel Director of Operational Efficiency Toys “R” Us Inc.
- Determining Global Positioning Through High-impact Research for Launching Medical Devices - Maggie A. Pax Vice President Marketing OmniSonics Medical Technologies Inc.
- Excellence in Emerging Technologies - Panel Discussion - Krishna Srinivasan President Frost & Sullivan
- From Simulation to Reinvention - Using CI and MR as the Foundation for Change - Mark E. Maxwell Strategic Marketing Director Core Products Business Dow Corning Corporation
- Having Strategic Planning as the Central Function - Straight Answers to your Questions
- Leveraging Marketing Research in Customer Loyalty Analysis - Alan LaRue Vice President
- Meeting the CEO's Wants and Needs from CI and MR - Brian Bonazzoli Director Strategic Business Intelligence Hewlett-Packard
- New Product Development Forecasting & Price Optimization - Jim Kozlowski Manager Business Research Eastman Kodak Company
- SEW as You Reap - Continuous Scenarioing and Strategic Early Warning - Dr. Wayne A. Rosenkrans Jr. Global Intelligence Director AstraZeneca Pharmaceuticals
- Software Applications to Manage Intelligence Products & Process - Vendor/Audience Crossfire - Arik R. Johnson
- The ABCs of ROI - A Walk through the Corporate Minefield - Scott M. Leeb Senior Director of Business Intelligence Global Strategy Group The McGraw-Hill Companies
- The Benefits and Drawbacks of Outsourcing Market Research - Vendor/Audience Crossfire - Krishna Srinivasan President Frost & Sullivan North America
- The Extrovert with an Introvert's Mind - Seeking the Perfect CI Analyst - W. Michael Susong Director Competitive Intelligence Fujitsu Limited
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8th Annual Competitive Intelligence Conference and Exhibition West - August 2001
- BI in Partnering and Venturing - Marty Palka Financial Competitive Analyst Investor Relations Cisco Systems
- Building and Managing a World-class BI Effort - Lewis House President Competitive Technology Intelligence Inc.
- CI Budgets and ROI - Chris Wright Director Strategic Consulting Frost & Sullivan
- CI to Strategy - Enhancing the Value of Your CI Function - Dennis Dubrow Former CI Executive Abbott Laboratories
- Competitive Intelligence on the Internet - Separating the Wheat from the Chaff Part A - Helene Kassler Competitive Intelligence Applications Northern Light Technology Inc.
- Customer Intelligence - The Missing Piece of the Corporate Strategy Puzzle - Barbara Orr Senior Strategic Planning Analyst Salt River Project
- Eliciting CI Electronically - Your Best Friends Won't Tell You but Complete Strangers Might - George Dennis Vice President Western Region Phoenix Consulting Group
- Meeting Top Management's Intelligence Needs - Key Intelligence Requirements Process - Jenny Fisher Director Corporate Business Intelligence Motorola
- MultiPoint Competition - A Sexy and Old Tool for Today's Competitive Environment - Andre Gib Competitive Market Consultant Pinnacle West Energy
- Organizing for Strategic Technical Intelligence - James Farr Research Fellow Clorox Corporation
- Tapping Wall Street for Financial Business Intelligence - Bill Sammon Director Business Development Pfizer Inc.
- The Competitive Intelligence Deliverable Process - Bret Breeding Manager Competitive Intelligence Compaq Computer Corp.
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8th Annual Business Intelligence Conference and Exhibition East - April 2001
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4. Healthcare
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Medical Devices 2008
- Ask the Experts! Panel Discussion IP Strategy in an Innovation - driven Business - Moderator - Jim Stommen National Editor Medical Device Daily
- Business Model Innovations for Growth - Dr. Marcus Schabacker M.D. Ph.D Senior Vice President and Chief Scientific Officer ConvaTec A Bristol-Myers Squibb Company
- Interview with an Industry Trailblazer Personalized Medicine - Mover & Shaker Live! - Joseph M. DeVivo Global President Reconstructive Orthopedics Smith & Nephew Inc.
- Opportunities and Challenges in the Shifting Sites of Care - Maik Klasen Ph.D. Director Healthcare and Life Science Consulting Group Frost & Sullivan
- Perspectives on Healthcare Reform - Election Year 2008 - Martha M. Kendrick Partner Patton Boggs L.P.
- Profitable Innovation Integrating Market Pull and Technology Push - Peter A. Burke Ph.D. Senior Vice President and Chief Technology Officer STERIS Corporation
- Strategic Go-to-Market Considerations - Moderator - Les Sprinkle Senior Vice President Orthopaedic Reconstruction Smith & Nephew Inc.
- The Reimbursement Challenge in Bringing New Technologies to Market - You Want to Get Paid for That - Jacob Drapkin Vice President Reimbursement & Healthcare Economics Ethicon Endo-Surgery Inc. A Johnson & Johnson Company
- Unlocking China's Market Potential - Glenn Xuchao Hou Consulting Manager Healthcare Practice Frost & Sullivan China
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Medical Devices 2007
- A Medical Device IPO Success Story - Shelley Thunen Executive Vice President and Chief Financial Officer IntraLase Corp.
- Driving Internal Innovation - Campbell Rogers MD Chief Technology Officer Cordis Corporation a Johnson & Johnson Company
- Expansion into Asia Pacific: Best Practices in South Korea Taiwan and Vietnam - Case History and Growth Insights - Reenita Das Vice President Healthcare Asia Pacific Frost & Sullivan
- Going Global: Planning for Market Introduction in India - Case History and Growth Insights - Jayashri Kulkarni Director Healthcare Practice South Asia and Middle East Frost & Sullivan
- In the News: Your Passport to the Future of Medical Technologies - Greg Caressi Vice President Healthcare Frost & Sullivan
- Interview with an Industry Trailblazer - Mover & Shaker Live! - Greg Barrett President and CEO BÂRRX Medical Inc.
- Mutual Goals: Successfully Managing Relationships with Regulatory Bodies - Ask the Experts! - Panel Discussion - Moderator - Mark Rutkiewicz Director Quality Assurance AGA Medical
- Provider and Payer Perspectives on Evidence-Based Medicine - Superpower Panel - Moderator - Charlene Underwood Director Regulatory and Industry Affairs Siemens Medical Solutions USA Inc.
- Smart Strategies for the Changing Reimbursement Environment - Case History - Joseph Gatewood Associate Vice President Payment and Health Care Delivery Policy AdvaMed
- Solution Providers Sneak Peek into the Trends and Technologies of Tomorrow: Extending the Innovation Ecosystem - Vital Viewpoints - Moderator - Chris Delporte Group Editor Medical Product Outsourcing & Orthopedic Design & Technology
- Venture Capital and Corporate Venture Investors Dish - Ask the Experts! Panel Discussion - Moderator - Brad Harlow Managing Partner B.Harlow & Associates LLC
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Medical Technologies 2006
- All You Need to Know about the Front End of Product Development - Julio Reategui Executive Director Product Development MedRad
- Assessment of Medical Technology by Providers and Payers - Andrew S. Robertson MD MMM Former Chief Medical Officer Community Regional Medical Center
- Concurrent "Top Ten Reasons" Best Practices - Sheila Mello Managing Partner and Principal Product Development and Consultants
- Evolving Distribution Models - Joseph DeVivo President and CEO RITA Medical
- Innovation and Evolving Relationship Between Small and Large Companies - Doug Godshall President Vascular Surgery Division Boston Scientific Corporation
- Interview with a Corporate Leader - Controlling Costs and Delivering Quality - Mover & Shaker Live! - Ajit Singh President Oncology Care Systems Group Siemens Medical Solutions USA
- On the Radar - Top 5 Legislative Concerns and Their Implications to Your Business - Stephen Ubl President & CEO AdvaMed
- Patient-Centric Modalities - Translating Requirements and Integrating Technology - Ask the Experts! - Moderator - Julio Reategui Executive Director Product Development MedRad
- Strategic Growth in Mature Markets - Gaby Silver Marketing Manager Nitto Americas Inc.
- Valuation - Wall Street's Perspectives on Growth and Profitability - Jeff Hoffman Managing Director and Head of Healthcare Investment Banking Piper Jaffray
- Vital Viewpoints - Solution Providers Sneak Peek into the Trends & Technologies of Tomorrow - Moderator - Jim Stommen Executive Director Medical Device Daily
- Your Passport to the Future of Medical Technologies - Greg Caressi Vice President of Healthcare and Life Sciences Frost & Sullivan
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Medical Devices - March 2005
- CMS Initiatives and Directions: Contending with Fundamental Changes in the Reimbursement Environment - Blair Childs Executive Vice President Strategic Planning and Implementation AdvaMed
- Debunking the Healthcare Cost Myth by Improving Medical Imaging Solutions - Ajit Singh President Oncology Care Systems Group Siemens Medical Solutions USA Inc.
- Delivering Innovative Products - Effective Innovation Needs Discipline - Daniel F. Walsh Jr. Member - PA Management Group PA Consulting Group
- Driving Shareholder Value via Strategic Investments and M&A - Ask the Experts! - Kevin Wasserstein Principal Versant Ventures
- Ideas Innovations Improvements - An Initiative of B Braun - Dr Marcus Schabacker Corporate Vice President Research and Development Medical and Clinical Affairs Regulatory Affairs B Braun Medical Inc
- Lessons in Managing the Portfolio - The Journey that Never Ends - Don DeLauder Director Product Innovation and Advanced Development MedRad Inc
- Managing Risk in New Product Development - James B. Thompson PhD Director Healthcare Industry Program UGS
- Mover and Shaker Live - Paul Smit Senior Vice President Strategy and Business Development Philips Medical Systems
- Outsourcing - Panacea or Potential Pitfall? - Vendor/Audience Crossfire - Jim Stommen Executive Editor Medical Device Daily
- Planning for Aggressive Commercialization and Launch - Early Stage Experiences - Barry Allen Venture West Management Inc.
- Technology Value Analysis - Hospitals/Clinicians Perspectives - Superpowers Panel - Lori L. Hack M.B.A. Executive Director Health Technology Center
- The Future of American Health Care - Medicare or Market? - Alain Enthoven Professor Emeritus Graduate School of Business Stanford University
- The Reimbursement Challenge of Emerging Technologies - You Want to Get Paid for That? - Jacob Drapkin Director Reimbursement and Healthcare Economics Ethicon - Endo Surgery
- Voice of the Customer (VOC) in Product Development - Alex Blanter Principal PRTM
- Your Passport to the Future of Medical Devices 2005 - Dorman Followwill Partner Global Vice President Healthcare and Life Sciences Frost & Sullivan
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Healthcare/LifeSciences - November 2004
- Applying Industry Trends and Tools into the Optimal Promotional Strategy - David L. Stern Vice President of Marketing Metabolic and Endocrinology Serono Inc.
- "Being Local" in the Global Life Sciences Market - Rose Lockwood Research Advisor Bowne Global Solutions
- Customer (Market) Segmentation and Customer Loyalty Management - Ron Hurd VP and Senior Consultant & David J. Smallen Sr. VP and Sr. Methodologist Total Research Harris Interactive
- Excellence in Pharmaceuticals & Life Sciences Executive Panel
- Successful Portfolio and Resource Management Practices - Mahesh Singh Partner Life Sciences PRTM (and) Scott Mahoney Principal Pittiglio Rabin Todd & McGrath
- The Future Era of Personalized Medicine - Dick Aderman Sr. Vice President and General Manager Centralized and Molecular Diagnostics Roche Diagnostics
- The Marketing Mix Challenge: New Answers to Crack the Mix Conundrum - John Graham Principal Ernst & Young’s Health Sciences Advisory Services
- The Role of Customer Segmentation in Driving Physician Loyalty for Clinical Research Organizations - David Green Director Clinical Field Operations US Development Operations Amgen
- Your Passport to the Future of Life Sciences - Dorman Followwill Partner and Global Vice President Healthcare and Life Sciences Frost & Sullivan
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Medical Devices - March 2004
- Creating a Customer-centric Competitive Advantage - Richard Atkin President and CEO Spacelabs Medical
- Export Activity Leads to Global Market Leadership - Wayne Barlow President Wescor
- Live! With - Richard M. Levy Ph.D Chairman of the Board President and CEO Varian Medical Systems Inc.
- Medical Device Regulatory and Reimbursement Global Trends and Market Forces - Marjory E. Searing Executive Vice President Global Strategy and Analysis AdvaMed
- Obtaining Financing and Attracting Venture Capital 2004 - Frank Gentile Vice President Hambrecht & Quist Capital Management Inc.
- Propelling Breakthrough Technology - Superpowers Panel - Moderator - Dorman Followwill Partner and Global Vice President Healthcare and Life Sciences Frost & Sullivan
- Your Passport to the Future of Medical Devices - Dorman Followwill Partner and Global Vice President Healthcare and Life Sciences Frost & Sullivan
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Healthcare/LifeSciences Opportunities - November 2003
- 2003 Global Excellence in Healthcare/Life Sciences Insights - Taren Grom Partner and Editor PharmaVOICE
- Analysts' Mindshare Event - Dorman Followwill Vice President Healthcare Practice Frost & Sullivan
- Challenges and Approaches to Increasing R&D and Commercialization Productivity - B. Michael Silber Ph.D. Research and Technology Development ALZA Corporatio
- Commercialization of New Technologies - When? - Nadim Yared Vice President and General Manager Medtronic Surgical Navigation Technologies
- Global Marketing Strategies - Paul A. Falkenstein Ph.D. Worldwide Director of Sales and Marketing Becton Dickinson
- Market Leadership - Mover and Shaker Live - Martin D. Madaus Ph.D. President and CEO Roche Diagnostics Corporation
- No Outcomes No Incomes - Footing the Bill for Technology Innovation - Superpowers of Healthcare/Life Sciences Panel - Kevin Davies Ph.D. Editor-in-Chief Bio-IT World
- Strategies for Reducing Drug Development Cycle Times - Janet White Assistant Director Strategic Management Group Pfizer Global R&D
- The Promise and Potential of Drug Delivery Technology - Joel A. Tune General Manager Global Drug Delivery Medication Delivery Business Baxter Healthcare Corporation
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Healthcare Opportunities - February 2003
- 401K Healthcare - The Consumer as the Driver of Innovation - Robert C. Sykora R.Ph. Executive Director Managed Care Boehringer Ingelheim Pharmaceuticals Inc.
- Excellence in Specialty Pharmaceuticals Creates Growth during Industry Consolidation - Robert Bloder Vice President Marketing Development ESP Pharma
- Increasing Profitability through Successful Life Cycle Management - Steve Lewington Vice President Respiratory Disease Global Marketing and Medical Aventis
- Intellectual Property Strategy - Diana Hamlet-Cox Ph.D. J.D. Vice President Intellectual Property Incyte Genomics
- New Horizons in Life Sciences - Dorman Followwill Vice President Healthcare Practice Frost & Sullivan
- Realizing the Market Potential of Molecular Diagnostics - Martin D. Madaus Ph.D. President and CEO Roche Diagnostics Corporation
- Realizing the Potential of Life Sciences and Information Technology Convergence
- Regulatory Challenges - Will the FDA Prove Helpful in the Patent Process - Straight Answers to Your Questions
- Strategic Outsourcing of Drug Discovery - How to Outsource Creativity and Maintain Control - William S. Caldwell Ph.D. Vice President Drug Discovery and Development Targacept Inc.
- Structuring and Managing Successful Drug Discovery Alliances - Cindy Tomich Cap Gemini Ernst & Young - Expert Q&A
- The Changing R&D Paradigm in the Pharmaceuticals Industry - Varavani Dwarki Director Technology Licensing & Alliances Aventis Pharma
- The Future Ain't What it Used to Be - The Changing World Order and the Pharmaceuticals Industry - Imran Khalifa Industry Manager Healthcare Information Systems Frost & Sullivan
- The Future of Global Life Sciences - Dorman Followwill Vice President Healthcare Practice Frost & Sullivan
- The Resurgent Role of Medical Affairs in Maximizing Product Potential in a Competitive Marketplace - Francois Nader Senior VP Medical Affairs North America Aventis Pharmaceuticals
- What Does it REALLY Take to Compete in the Land of the Giants? - Tony Zook Senior Vice President Commercial Operations AstraZeneca
- Who Will Pay the Bills? - Straight Answers To Your Questions
- Will Proteomics Deliver the Promise of the Genomic Revolution? - Lawrence K. Cohen President and CEO Zyomyx Inc.
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Growth Strategies and Opportunities in the Medical Device Industry - January 2003
- Competing against Technologically Advanced Products - Straight Answers to Your Questions
- Financing and Venture Capital - Jon Salveson Managing Director U.S. Bancorp Piper Jaffray
- Gaining Competitive Advantage in Mergers and Alliances - Bob Hurley Corporate Vice President Integration and Alliance Management Baxter International Inc.
- Get Ready for the New Medical Device Market - Growth Strategies for Most Important Trends in Your Industry - Charlie Whelan Senior Industry Analyst Medical Devices Frost & Sullivan
- Minimizing Risks Identifying Winners - Start-Up Strategies for Successful Medical Device Companies - James E. Nicholson Chairman and Founder Cortek Inc.
- Mover and Shaker Live - Peter H. Soderberg President & Chief Executive Officer Welch Allyn Inc.
- Outlook for Medical Technology Innovation - Martin Kleckner III Flex Partners Inc.
- What Venture or Financing Companies Look for in Biotech - Straight Answers to Your Questions
- What's Your Real Market Share? - Understand & Achieve Growth in All Care Settings - Paul Falkenstein Global Director Strategic Business Marketing and Expansion Becton Dickinson
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Medical Device and Diagnostics Industry - March 2001
- Biotechnology's Impact on the Diagnostics Industry - Henry l. Nordhoff CEO Gen-Probe
- Challenges and Opportunities for the Medical Device Industry in Asia - Rae Sita Massie Healthcare Industry Analyst Southeast Asia Frost & Sullivan
- Commercialization Strategies - Crossing the Chasm - Jacques Mulder Senior Manager The Lewin Group
- Designing and Building a Business Intelligence System Part B - Herbert E. Meyer Chairman Real-World Intelligence Inc.
- E-commerce Impact on Distribution - Today and Tomorrow - Brent Ness Executive Director Global Health Care Exchange LLC
- Going Global - David Talen Vice-President International Urologix
- Medical Technology - Global Opportunities for 2001 and Beyond - Michael A. Mussallem Chairman and CEO Edwards Lifesciences Corporation
- Mobile Devices and Diagnostics - A New Era Dawns - Jeffrey Schou Vice-President Healthcare Symbol Technologies
- Obtaining Financing and Attracting Venture Capital in Today's Market - Jeffrey Hoffman Managing Director US Bancorp Piper Jaffray
- Reimbursement for New Medical Devices - Applying Reality to Theory - Claudia Graham Ph.D. MPH Vice President Marketing and Product Development MiniMed Inc.
- Sales and Marketing Innovations - What the Web-enabled Sales Rep Might Look Like - David Doepel President Echobridge
- Will "Drug Delivery" Deliver? - Trends and Opportunities in the Drug Delivery Industry - Vincent De Caprio Ph.D. President Vyteris Inc
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5. Sales & Marketing
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Sales & Marketing 2009
- Ask the Experts! Panel Discussion - A Little Less Talk A Little More Action - Practical Ideas for True Sales and Marketing Integration - Moderator - Ellis Booker Editor B2B Magazine
- Branding the Customer Experience at Every Touch Point - Define Communicate Deploy and Deliver - Speaker - Sue de Leeuw Director Consumer Marketing Blue Shield of California
- Closing Enterprise Wide Silos - Sales & Marketing Product - Speaker - Aniko DeLaney Managing Director The Bank of NewYork Mellon
- Customer Retention and Loyalty Is There Really Such a Thing as a Lifetime Customer and How Much Return is There on the Investment -Keynote - Shiv Gupta Director Insight & Innovations Farmers Insurance
- Doing More With Less But How - Effective Lead Generation & Pipeline Management - Speaker - Don Lamping Associate Director Surgeon Communications (CRM) Zimmer Holdings Inc.
- Global Technology Megatrends and the Impact on Sales and Marketing Strategies - Speaker - Allen Kupetz Author The Future of Less & Executive-in-Residence Crummer Graduate School of Business Rollins College
- Innovative Go-to-Market Strategy - Keynote - Dean Adams Director Corporate Brand Management 3M Company
- Interview with a Leader in Sales & Marketing Excellence - Speaker - D. Keith Pigues Chief Marketing Officer Ply Gem Inc.
- The CEO Imperative and What It Means to You - Driving Growth in a Challenging Economy - Keynote - Alicia Dietsch Vice President Marketing Communication & Operations AT&T
- The Democratization of Data - Engaging Sales in a Proof Point Marketing Strategy - Speaker - Rom Hendler Vice President of Strategic Marketing The Venetian & The Palazzo Resort Hotel Casino
- Value-Based Global Pricing - Speaker - Scott Olsen Director of Global Price & Compensation Management APC by Schneider Electric
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Customer Contact 2008, Europe
- Agent Satisfaction = Customer Satisfaction - Leading Mentoring and Motivating Your Most Valuable Asset - Speaker - Sophie Patrikios European Consumer Services Director LEGO
- Ask the Experts! Panel Discussion - Structuring and Organising the Contact Centre - Moderator - Paul Singer Director CRM Services EMEA EDS
- Building the Business Case for New Technology Investment - Speaker - Gerry Cools Sales Strategy & Development Manager Belgacom
- Customer Relationship Management - How the Contact - Centre Can Exceed Customer Expectations - Speaker - Michael Stock Head of Business & Partnerships BBC
- Is the Contact Centre Industry in Crisis? - Keynote - Mathieu Acin-Tallier Senior Manager Credit Operations Lloyds TSB
- MOVER & SHAKER LIVE! - Interview with a Leader in Customer Contact Excellence - Keynote - Sallie Crenshaw Vice President Global Customer Service Shell International Petroleum Company Ltd.
- Outsourcing - A Way to Customer Satisfaction and Efficiency Enhancement - Keynote - Abilio Puente Contact Centre Manager e-lacaixa
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Customer Contact 2008 West
- 40 Take-Aways! Aligning Customer Experience with Corporate Strategy - Moderator - Joe Outlaw Principal Analyst Frost & Sullivan
- A Vision of the Next Generation Contact Center - Speaker - Keith Dawson Senior Analyst Frost & Sullivan
- Building Business Acumen and Insight in the Contact Center - Keynote - Kevin Buckley Director Operations & Analysis Office Depot
- Closing Silos - Strategic Reciprocity Between Marketing and the Contact Center - Moderator - Keith Dawson Senior Analyst Contact Centers Frost & Sullivan
- Connecting the Customer Experience Outcomes to Net Return on Investment - Keynote - Sandra Morrison Director Customer eXperience Center (cXc) Whirlpool
- Consumer Support in a Global Environment - Speaker - Heinz Winkel Director Global Consumer Support Delivery Global Customer Support Operations Hewlett-Packard Company
- Interview with a Leader in Customer Contact Excellence - Speaker - Dan Sullivan Vice President Fidelity Investments
- The Realities of Second Call Resolution and Beyond - Moderator - Joe Outlaw Principal Analyst Frost & Sullivan
- Triangle of Quality - Best Practices for Elevating Agent Perspectives on Their Role - Speaker - Dee Kohler Vice President Member Services Blue Cross Blue Shield Nebraska
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Marketing World 2008
- A New Model for Engaging Customers Online - Facilitator - Michael Masnick President and Chief Executive Officer Techdirt
- Approaching the Customer through Marketing - Structuring and Organizing the Marketing Approach - Speaker - Robert Sloan Vice President Business Marketing AT&T
- Define a Metrics Framework - How to Successfully Build/Deploy/Execute - Speaker - Joju Mangalam Senior Manager of Marketing Analytics ebay.com
- Design Your Website to be Search Engine Friendly- Speaker - Jennifer Long Director of E-Commerce Millennium Hotels and Resorts
- Driving Strategic Brand Loyalty via Customer Insight - Moderator - Stefan Tornquist Research Director MarketingSherpa
- Enhance Customer Retention Digitally - Cross-Channel Communication Strategies - Moderator - Douglas White Senior Vice President Sales & Marketing MindComet
- Global Marketing - Strategies for a Borderless - Connected World - Keynote - Michael C. MacDonald President Marketing Operations Xerox Corporation
- How is Web 2.0 Impacting Decision-Making - Speaker - Anitha Somanahally Director Marketing Campaigns Corporate Express Inc.
- Identifying Prioritizing Establishing Managing and Measuring Strategic Partnerships - Keynote - Dan Duffy Chief Executive Officer United Country Real Estate
- Increasing the Impact of Marketing - Aligning Marketing with Corporate Business Objectives - Keynote - Keith Pigues Senior Vice President and Chief Marketing Officer
- Look at What Matters Most - Measurement Beyond the Click - Speaker - Anderson Crosby Electronic Marketing Manager Bosch Siemens Home Appliances
- Making Customer Loyalty a Key Initiative - Speaker - Catherine M. Wolfe Director Marketing Services Toshiba America Medical Systems Inc.
- Maximizing Consumer Choice and Involvement in Marketing Response - Keynote - James Mendelsohn Vice President Corporate Strategy Capital One
- Revitalize Your Brand Image and Stay Relevant in a Changing Marketplace - Facilitator - Nick Hahn Managing Director Vivaldi Partners
- Understand and Maximize ROI for an Effective Email Program - Speaker - Jason Ferrara Vice President Corporate Marketing CareerBuilder.com
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Innovations in New Product Development and Marketing 2008
- 30 Take-Aways in 30 Minutes Sourcing Partnerships for Innovation - Moderator - John Bedrick Senior Director Strategic Marketing and New Market Development Seagate Technology
- Aligning Your Innovation Portfolio with Global Trends - Patia McGrath Global Director of Innovation and Strategic Connections General Electric
- Emerging Opportunities in Going Green - How Sustainable Technologies Can Drive Innovation - Maggie Davis Environmental Marketing Manager Hewlett-Packard Company
- Evolution in Action – Structuring and Organizing an Innovation Team - Tim Lukens Senior Vice President New Channels and Business Development Affinion Group
- Future Vision - How Innovation Business Models Will Evolve - Jon Doherty Director of North American Sales Technical Insights Frost & Sullivan
- Governing Your Innovation Process - Michael Botos Vice President of Strategy and Innovation Cardinal Health
- Innovation Engines - Ideation Processes and Techniques - Randy Granovetter General Manager of the IdeAgency Microsoft Corporation
- Innovation for Emerging Global Markets - Gene Rider Chief Marketing Officer of Consumer Products Intertek Testing Services
- Interview with an Innovative Leader - Moderator - Bryan Plug President and Chief Executive Officer Accept Software
- ROI and Metrics for Measuring the Lifecycle of Innovation Management - Ravi Shanker Ph.D. Corporate Director Ventures and Business Development The Dow Chemical Company
- The Economics of Innovation: Breakthrough Financial Modeling - Ward Peterson Vice President of Research and Preclinical Development Inspire Pharmaceuticals
- You’re Only as Strong as Your Weakest Link - Building Synergies in a Multidisciplinary Innovation Team - Bryan Maizlish Vice President of Advanced Programs & Chief Innovation Officer
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Customer Contact 2008 East
- 30 Take-Aways in 30 Minutes! Insights and Actions for Customer Interaction Excellence - Moderator - Keith Dawson Senior Analyst Frost & Sullivan
- Ask the Experts! Panel Discussions Building the Business Case for New Technology Investment - Moderator - Ashwin Iyer Global Program Manager Frost & Sullivan
- Changing Workforce Demographics - Connecting with Gen Y - Tom LeNoble Chief Support Officer SupportSpace
- Customer Support Transformation in a High Growth Market - When Robots Take Over! - Keynote - Maryellen Abreu Director Global Customer Support iRobot Corporation
- Driving a Customer-Centric Culture - How ADT Successfully Established a Customer Experience Program - Vera Gavrilovich Director Customer Experience ADT - Ivan Rosa Manager Residential Marketing ADT
- Interview with a Leader in Customer Contact Excellence - Mover & Shaker Live! - Michael DeSalles Strategic Analyst Contact Centers Frost & Sullivan
- Leading Edge Technologies for Customer Contact - How Toppling the Conventional Wisdom Can Transform the Customer Experience - Keith Dawson Senior Analyst Frost & Sullivan
- Structuring and Organizing the Contact Center - Moderator - Jim Nagle Vice President Call Center Operations Kohl’s
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Sales & Marketing 2008
- Executing Your CEO’s Growth Initiatives through Sales and Marketing Integration - Neeraj Chopra Senior Director Neuroscience-Integrated Performance Solutions Siemens Medical Solutions
- Growth Customers and Profitability - Finding a Balance - R. Siisi Adu-Gyamfi Senior Vice President International and Marketing Textron Inc.
- Making the Most of Multi-Channel Strategies - How to Get the Best of Sales and Marketing to Work for You - Sung Pak Vice President Six Sigma Business Development Citi Residential Lending a Citigroup Company
- Maximize and Measure your Return on Customer and Marketing Investment - How to Avoid Marketing’s Growing Relevancy Crisis - Martyn Etherington Vice President Marketing Tektronix Inc.
- Metrics Framework for the Web and Interactive Marketing - How to Successfully Build/Develop/Execute - Robyn Gomes-Yoslow Director-Strategy & Planning Interactive Marketing Motorola Corporation
- Outsmarting the Competition - New Approaches to Identifying Understanding and Winning Lifelong Customers - Karen Walker Vice President Marketing Technology Solutions Group HP Americas Hewlett-Packard Company
- Rules to Break and Laws to Follow - How 1to1 Impact Awards Winners Found Success - Martha Rogers Ph.D. Founding Partner Peppers & Rogers Group - Ginger Conlon Editor-in-Chief Publications 1to1 Media
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Customer Contact 2007 West
- Driving Organic Growth via Customer Experience Excellence: Top 10 Ways to Develop a Customer Service Culture - Jane Judd Senior Manager of Customer Loyalty Team Zappos.com
- Interview with a Customer Contact Leader - Mover & Shaker Live! - Andre S. Harris National Customer Service Executive Westfield LLC
- Moments Matter! Building a Culture that Empowers Employees Benefits Customers and Creates Loyalty Inside and Out - Pete Winemiller Vice President Guest Relations NBA’s Seattle SuperSonics
- Raising the Bar: Real Strategies for Improving Customer Satisfaction and Customer Experience - Ask the Experts! - Moderator - Tom LeNoble Senior Director Customer Support Operations Facebook
- The Contact Center’s Real-Time Management - Jerome Payne Director Call Center Operations Shop At Home
- Vital Viewpoints: Best Practices for Customer Retention - Moderator - Ian Jacobs Strategic Analyst Contact Center/CRM Growth Opportunities Service Frost & Sullivan
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Customer Contact Europe 2007
- Achieving Global Customer Satisfaction - Creating a Customer-focused Culture - Jean-Philippe Mula Business Support Group EMEA Customer Service and Support Microsoft
- Agent Satisfaction - Customer Satisfaction - Leading Mentoring and Motivating Your Most Valuable Asset - Tessa Davies Senior Interim Manager and Consultant UK Contact Centres
- Do We Want Customers to Call? - Mathieu Acin-Tallier Senior Manager Credit Operations Group Operations Lloyds TSB
- From Service to Sales - Are You Equipped to be a Sales-focused Center? - Ozge Tekalp Vice President - Outbound Calls and Telesales Finans Bank
- The Essential Balancing Act: Key Strategies for Mitigating Cost While Delivering Excellent Customer Care - Ask the Experts! - Bruce Balentine Vice President Enterprise Integration Group
- The Pan-European Telephony Infrastructure: Key Considerations for your Contact Centre Operations - Mover & Shaker Live! - Beatrice Shepherd Principal CEE and CIS Frost & Sullivan
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Sales and Marketing 2007 East
- Building Managing & Measuring Strategic Partnerships - Case History - Mike Brown Vice President of Strategic Market Planning and Market Research YRC Worldwide Inc.
- Create a Consistent Customer Experience and Drive Customer-Centric Thinking Throughout the Organization - Pamela T. Miller Esq. Vice President Market Strategy & Development Medco Health Solutions Inc.
- Engaging Customers Through Serious Gaming - Case History - Stephanie Bittner Director of Brand Advertising and Communications Starbucks
- Enhancing the Customers Experience by Making the Most of Multi-Channel Strategies during a Major Life Stage Event - Executive Insight - Veronica Smith Katz Vice President Strategic Partnerships David's Bridal Inc.
- Harnessing the Power of Blogs - Ask the Experts! Panel Discussion - Moderator - Grier Graham Vice President Sales & Marketing TechDirt Inc.
- Lifetime Achievement Awards 2007: Honoring Pioneers of Sales and Marketing - Moderator - Mila D’Antonio Managing Editor 1to1 Magazine Peppers & Rogers Group A division of Carlson Marketing Worldwide
- Measure Manage and Maximize Your Return on Customer Investment - Mover & Shaker Live! - James Mendelsohn Vice President Corporate Strategy Capital One
- Profitable Growth in Emerging Markets - Executive Insight - R. Siisi Adu-Gyamfi Senior Vice President International and Marketing Textron Inc.
- Vital Viewpoints and Buckets of Beer: The perfect mix of content and refreshments - Advanced Search Tactics - Playing the Right Card at the Right Time - Moderator - Mila D’Antonio Managing Editor 1to1 Magazine Peppers & Rogers Group A division of Carlson Marketing Worldwide
- Voice of the Client "The Last Three Feet" - Joseph Batista Director & Chief Creatologist Hewlett-Packard Company
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Innovations in New Product Development and Marketing 2007
- Onsite Content Summary - Leo O’Connor Global Research Director Frost & Sullivan
- A Day in the Life: An Innovation Culture in Action - Patia McGrath Director Corporate Marketing General Electric Company
- Closing Silos: Real Strategies for High Performance Cross-Functional Innovation Teams - Executive Bulletin - Laura DeSoto Senior Vice President Synergy and Innovation Experian Americas
- Early Stage Innovation: Navigating Uncharted Territory - Ask the Experts! Panel Discussion - Moderator - Dr. David Matheson President and CEO SmartOrg Inc.
- Go/No Go: Knowing What to Bank On - Charles Stunson Innovation & Strategy Leader Sprint Nextel
- How Do I Make It Work? Organizational Structures to Propel Innovation - Executive Insights - Michael Botos Vice President IPS Innovation Cardinal Health
- Making the Business Case: Success Strategies for Selling Innovation Up the Value Chain - Wallace Puckett Ph.D. Vice President Science and Technology STERIS
- SuperPower Panel: Innovation is Everywhere: Extending Your Innovation Ecosystem - Moderator - Jon Doherty Technical Insights and Innovations Consulting Manager Frost & Sullivan
- The Critical Business Dimensions of Innovation - Misha Riveros-Jacobson President Alcoa Auto and Truck Structures
- Trend Spotting: Capturing Corporate Growth and Innovation Opportunities - Miles Eddowes Ph.D. Director of Open Innovation Unilever Home and Personal Care
- Vital Viewpoints Panel: Leave No Stone Unturned: How to Ensure You Capture New Market and Customer Innovation Opportunities - Moderator - Ethan Smith Director of NA Sales Technical Insights Frost & Sullivan
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Customer Contact 2007 East
- Agent Satisfaction = Customer Satisfaction: Leading Mentoring and Motivating Your Most Valuable Asset - Executive Insight - Elizabeth M. Haley Senior Manager Organizational Development and Learning for Customer Service ConAgra Foods
- A Six Sigma Success Story - Stephen Bartlow Vice President of Business Strategy Manager Merrill Lynch
- Drowning in Data? Actioning Metrics and Other Factors Significant in Improving Contact Center Performance - Case History - Gary Class Senior Vice President Wells Fargo
- Embracing Customer Satisfaction and Loyalty as the Next Generation Customer Contact Metric - Speaker - Paula Kruger Executive Vice President Mass Markets Group Qwest Communications
- Interview with a Customer Contact Leader - Mover & Shaker Live! - John Bowden Group Vice President Earthlink
- The Evolving Contact Center - Emerging Trends Technologies and Business Models - Speaker - Ashwin Iyer Industry Manager - Contact Center/CRM Frost & Sullivan
- Vital Viewpoints: Best Practices for Solution Providers in Meeting Critical End-Users Needs - Moderator - Michael DeSalles Strategic Analyst Contact Centers Frost & Sullivan
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Sales & Marketing 2007 West
- 8 Ways the Web Changes Everything (and what you can do about it) - Victor Cho Vice President Web Marketing and Commerce Intuit
- Bridging the Sales and Marketing Gap - Bappa Choudhury Vice President of Segment Management Global Solutions Siemens Medical Solutions
- Corporate Blogging: Goldmine of Opportunity or Minefield of Danger? - Moderator - David Geller President & Chief Executive Officer WhatCounts Inc.
- Emerging Technology Trends: Understanding the New Media Landscape to Increase Brand Awareness Build Customer Relationships and Acquire New Customers - Mark Studness Director of Online Performance Assurance Verizon
- Innovative Marketing: A Strategic Approach to Supporting Sales and Creating Demand - Nigel Ball Vice President of Marketing Technology Solutions Group HP Americas
- Linking Branding with Corporate Strategy - Moderator - Eddie Reeves Vice President Corporate Communications Perot Systems
- Marketing Industry Standards - Integrated Multichannel Marketing and Selling Strategies - John Hanks Director of Marketing National Instruments
- Maximizing Customer Growth through Customer Knowledge - Ron Swift Vice President Cross Industry Solutions Marketing Teradata a division of NCR
- The Next Generation of Loyalty: Bringing the Future of Loyalty Marketing to the Enterprise Level - Martha Rogers PhD Founding Partner Peppers & Rogers Group
- Vital Viewpoints: Solution Providers Sneak Peek into the Trends and Technologies of Tomorrow: Integrating Online and Offline Marketing Initiatives - Moderator - Eddie Reeves Vice President Corporate Communications Perot Systems
- Vital Viewpoints: Solution Providers Sneak Peek into the Trends and Technologies of Tomorrow: Sales and Marketing Collaboration - Moderator - Ian Jacobs Strategic Analyst Frost & Sullivan
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Innovations in New Product Development and Marketing 2006
- A C-Level Perspective on Stimulating Innovation and Corporate Entrepreneurship - Bryan Maizlish Chief Technology Officer - Program Team Lockheed Martin Integrated Systems & Solutions
- Adapting Product Development in a Competitive Market - Guy Merritt Director of ONT Engineering Tellabs Inc.
- Crossing the Cultural Divide - Powerful Strategies for Driving Cross-Functional Innovation Across the Enterprise - Ned Ellington Director Strategic Partners Office Georgia Tech Enterprise Innovation Institute
- Delivering on the Voice of Your Customer - David Pilosof Director Consumer Applied Technology The Clorox Company
- Does Your New Product Create True Business Value? - James A. Euchner Vice President Advanced Technology and Chief eBusiness Officer Pitney Bowes Inc.
- Does Your New Product Create True Customer Value? - Keith Pigues Vice President Marketing CEMEX
- Movers & Shaker! - Interview with an Innovation Leader - Speaker - Jerry Newman PhD Senior Director of Product Development STERIS Corporation
- Paradigm Shifts in Innovation - Technology Driven/Market-Driven/Evolutionary Models - Ask the Experts - Speaker - Dale Larson Director Technology & Engineering Center Harvard Medical School
- Technology Time Travel - Prediction and Developing Radical Innovations - Michael S.Tomczyk Managing Director Mack Center for Technological Innovation The Wharton School
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Sales and Marketing 2006 East
- Achieving True Marketing Integration in Today's Increasingly Fragmented Media Landscape - Christer Ljungdahl Director of Web and Direct Marketing National Instruments
- Aligning E-Marketing Strategy to Your Prospect's Buying Cycle to Maximize ROI - Marjorie Dwane Global Marketing Manager Electronics Board and Module Protection Dow Corning Corporation
- Bridging the Sales and Marketing Gap - Richard Brooks Vice President Americas Marketing Waters Corporation
- Building Managing and Measuring Strategic Partnerships - Ask the Experts! - Moderator - Ginger Conlon Editor-in-Chief Publications 1to1 Media
- Corporate Blogging - Goldmine of Opportunity or Minefield of Danger? - Ask the Experts! - David Berkowitz Columnist The Search Insider MediaPost
- Creating a Winning Customer Experience - Bappa Choudhury Vice President CT Division Siemens Medical Solutions
- Customer Choice - Optimizing Sales Force to Create a Winning Model - Lisa Baker Director Business Volume Marketing Hewlett-Packard Company
- Customer Segmentation - Are You Getting it Right? - Vice President for Customer Relationship Management UPS
- Defining Customer Centricity - What is it and How Do you Do it - Mike Trotter Executive Director The Center for Customer Driven Quality Purdue University
- Digital Strategies for Marketing - In an Age Where the Consumer is in Control - Geoff Ramsey Co-founder and Chief Executive Officer eMarketer
- Driving Marketing Performance through Metrics and Accountability - Jill Noblett Senior Vice President Loyalty and Direct Marketing Cendant Hotel Group
- Emerging Technology Trends - Using Podcasts RSS and Other Technologies to Build Customer Relationships - Ross Ozer Vice President - Marketing Fidelity Investments
- From Toys to Tools - How Site Optimization can Drive Radical Business Improvement - Mike Minchew Internet Director EDS
- Making the Most of Multi-Channel Strategies - How to Get the Best of Sales and Marketing to Work for You - Art Hall Vice President Sales and Customer Care Operations NetBank
- Transforming Your Organization to be More Customer-Centric - Moderator - Tom Lavey Executive Vice President Sales and Marketing Nimblefish
- Vital Viewpoints - Solution Providers Sneak Peek into the Search Trends and Technologies of Tomorrow (2006) - Jim D'Arcangelo Vice President Strategic Marketing Global Crossing
- Vital Viewpoints - Solution Providers Sneak Peek into the Trends and Technologies of Tomorrow (2006) - Andy Wright Senior Advisor 1to1 Faculty Peppers & Rogers Group
- Winning Strategies - How Leading Companies Accelerate Growth & Profitability - Ron Swift Vice President Cross Industry Solutions Teradata a Division of NCR
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Customer Contact 2006
- Ask the Experts! Panel Discussion - Moderator - Todd Montgomery Vice President Service Delivery Network American Express
- Business Continuity/Disaster Recovery Planning for the Contact Center Environment - John Liuzzi Director of Contact Center Strategy IRS
- Customer Behavior in Your Multiple Access Channels - Mike Trotter Executive Director The Center for Customer Driven Quality Purdue University
- Interview with a Customer Contact Leader - Mover & Shaker Live! - Steve Priest Senior Vice President of Customer Contact & Distribution British Airways
- The Power of Now! - Using Emerging Technologies to Create a Real Time Contact Center - Charles A. Eissa President Chief Operating Officer Health Benefits Direct
- Tiered Customer Care - Can You Afford to Treat All Customers the Same? - Steve Rooks Vice President -- Simplification and Expertise Centre Bell Canada
- Vital Viewpoints - Solution Providers Sneak Peek into the Trends and Technologies of Tomorrow - Moderator - John Liuzzi Director of Contact Center Strategy IRS
- Your Passport to the Future of Customer Care - Technology Trends Best Practices - Michael DeSalles Industry Analyst Frost & Sullivan
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Sales and Marketing 2005
- Bridging the Gap between Sales and Marketing - Vendor/Audience Crossfire - Moderator - Ginger Conlon Editor-in-Chief Publications Peppers & Rogers Group A Carlson Marketing Group Company
- Expanding your Business across Channels - David Hogberg EVP Sales Marketing and Business Development Birds Eye Foods Inc.
- Getting the Most Value out of Your Customer Data - Information-Driven Marketing & Sales - Lisa Schwartz Director CRM Product Marketing Oracle Corporation
- How Are You Treating Your Regulars? Achieving True Communication through Personalization Analytics - Neil Rosenblum Vice President Business Development First Marketing - Lori Vehmas-Falkin Vice President Cablevision Systems Corp
- Mastering Analytical Marketing - Driving Profitability by Knowing your Customers - Ron Swift Vice President Cross-Industry Knowledge Solutions Teradata a division of NCR
- Multi-channel Loyalty - Increase the Horsepower of Your Loyalty Program by Harnessing Multiple Promotions Communications - Mike Simoncic Account Executive Maritz Loyalty Marketing - Thorp Forster Senior Vice President Stoneacre Partners NASCAR
- Six Degrees of Separation - Managing Relationships in a Highly Connected World - Sam Gragg Marketing Director for Customer Management Solutions Teradata a division of NCR - Wes Hunt Marketing Officer P&C Marketing/CRM Nationwide Insurance
- Transferring Business From the 'Outside-In' and 'Inside-Out' - Anne Chow Vice President AT&T Business Marketing AT&T
- TV - The New Packaged Goods - Redefining Brands and Markets for Competitive Advantage - David Charmatz Senior Vice President Research Analyst & Strategy Starz Encore Group LLC
- Using Sales & Marketing to Enhance Customer Value - Julia Kirby Senior Editor Harvard Business Review
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Internet Marketing Strategies 2005
- 10 Keys to Selling & Marketing Online - In an Age Where the Consumer is in Control - Geoffrey Ramsey Co-founder and Chief Executive Officer eMarketer
- Campaign Measurement & Optimization - Vendor/Audience Crossfire - Moderator - Rebecca Lieb Executive Editor the ClickZ Network A Jupitermedia Corp. Division
- Controlling the Assault - The CAN-SPAM Act and Avoiding Legal Liabilities - John B. Kaiser Esquire Of Counsel Coles Baldwin & Craft
- Marketing's Balancing Act - Personalization vs Privacy - Karen Howe General Manager Singingfish and VP Audio Video Search AOL
- Online Promotion and PR Strategies - Ask the Panelists! - Moderator - Stephen Turcotte President and Founder Backbone Media
- Successful Strategies for Targeting the Executive Suite - Using Integrated Marketing Programs and a Web First Philosophy - Joe Cumello Director Marketing Ciena Corporation
- Understanding Audiences - Defining and Segmenting the Unmet Needs of Families Coping with Childhood Cancer - Deb Shade RN CPON Associate Director National Childhood Cancer Foundation
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Customer Contact 2005
- Benchmarking Your Contact Center Against Best-in-Class - Chris Butler Vice President Manager Network Control Help Desk
- Beyond Satisfaction - Creating Customer Loyalty Through Voice Automation - Mohan Rangarajan Senior Staff Product Manager Intervoice Inc.
- Building the Business Case and Economic Model for Adding VoIP to the Contact Center - Mike Sheridan Vice President Strategy and Marketing Concerto Software
- Capitalizing on the Benefits of IT While Protecting Your Investments - Trevor Wingrove General Manager Corporate Solutions City of Coquitlam
- Challenges and Solutions for Partnering with Professional Contact Centers - Joseph M. Shaheen Jr. Director Operational Services Connexion by Boeing
- Concurrent Vendor/Audience Crossfire - Offshore Customer Support - Fred Landis Contact Center/CRM Growth Opportunities Service Frost & Sullivan
- Creating a Customer Services Experience to Meet the Demands of Your Business-to-Business Clients - Matthew Hickey Vice President Business Customer Services Cingular Wireless
- Creating Revenue out of Your Contact Center - Mossie Schallon Director Contact Center Commerce Bank
- Cross Sell/Up Sell - Leveraging Customer Contacts to Improve Business Results - Andrew Libuser General Manager of Voice Products BT Group
- Exploring the Real Potential of IP Based Contact Centers - Real World Challenges and Solutions Nicolas M. Martinez Director Latin America Teleweb Operations Hewlett-Packard Company
- Looking for Your Customers - They're Everywhere!!! - Mike Trotter Executive Director The Center for Customer Driven Quality Purdue University
- One Service Portal - Delivering Accurate & Consistent Service & Sales - Dianne Wynne Executive Vice President Client Services Zions Bancorporation
- Optimizing Contact Center Operations through Speech Analytics Technology - Chris Jeffs Director of Product Development Nexidia
- Partnering with Clients to Create Innovative Growth Strategies - Josie Scioli Vice President Enterprise Customer Service Centre Bell Canada
- Pure vs Hybrid - Determining Which Option is Best for Your Company and When is the Right Time to go Pure - Joseph McFadden Vice President of Corporate Marketing & Product Management Nuasis Corporation
- Re-examining the Relationship Between People Technology and Process - Ask the Experts! Panel Questions and Answers - Moderator - Ginger Conlon Editor-in-Chief Publications Peppers & Rogers Group a Carlson Marketing Group Company
- Speed-to-Market/Speed-to-Revenue - Exploring Application Hosted Solutions - Joellyn Sargent Vice President of Marketing Voice Solutions Premiere Global Services Inc.
- The Importance of Aligning Your Contact Center Strategy With Customer Expectations - David Holmes Executive Vice President Jacada Inc.
- The Latest Market Trends that Impact Your Contact Center Strategy - Art Hall Vice President Customer Care Operations NetBank Inc.
- The Virtual Enterprise - Leveraging IP to Deliver the Definitive Customer Experience - Betsy Wood Marketing Manager Customer Contact Solutions Nortel - George Despinic Product Manager Customer Contact Solutions Nortel
- Using Outsource Providers to Enter New Markets - Tom Hoy Senior Vice President Global Business Solutions SITEL
- Your Passport to the Future of Customer Care - Katrina Howell Program Manager Contact Center Frost & Sullivan - Elka Popova Industry Manager Enterprise & IP Communications Frost & Sullivan
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Sales and Marketing - January 2005
- Analyzing Internet Marketing Campaigns - Vendor/Audience Crossfire - Bill Barns Vice President Sales and Marketing Enquiro
- A Prescription for Success: Measuring the Impact of Selling Documents and Sales Messaging - Mark Ciamarra Director Caremark Inc. - Matthew J. Guido Regional Sales Manager Pragmatech Software Inc.
- Branding Across Channels January 2005 - Ask the Experts! - Dan Knowles President Brand Ubiquity Ltd.
- Customer and Market Insights that Drive Innovation - Capturing a Greater Share of Market Profits vs. Market Share - Brad McCoy Executive Vice President First Federal Bank of California
- Excellence in Information & Communications Technologies Executive Roundtable Discussion - Moderator - Khali Henderson Group Editor Virgo Publishing Group
- HP's Approach to Integrating Sales & Marketing Processes Focused on Our Customers - Mike Overly Vice President Customer Relationship Marketing Hewlett-Packard Co.
- Increasing the Relevance of Your Online Customer Engagements through Personalization - Paul Horstmeier Director Internet and Marketing Services Hewlett-Packard
- Integrated Marketing Campaign Management -- How Do You Do It? Is it Worth the Trouble? - Jim Garrity Executive Vice President & Chief Marketing Officer Wachovia Corp.
- Leveraging Consumer Behavior in a Changing Media Landscape - Caroline Little CEO and Publisher Washingtonpost.Newsweek Interactive
- Marketing Cancer Cures to 7 Touch-points Simultaneously - Paul LaPine Vice President Marketing Endocare Inc.
- New Methods of Customer Analytics that Will Help Build Loyalty and Profitability - Carlos Dunlap Vice President Strategic Services Maritz Loyalty Marketing - Eric Levy Director Research Services Maritz Research
- Online Personalization Strategies - What About Me? - David Brown Director Online Strategy and Planning Starwood Hotels and Resorts
- Survival of the Most Relevant - Gaining Customer Share by Effectively Segmenting Communications - Julie Quick Vice President Marketing First Marketing - Alvin Stokes Customer Lifecycle Manager Nextel Partners
- The Internet - Is It Time to Dream Again? - Ted Leonsis Vice Chairman America Online Inc. President AOL Core Service
- Thinking about Customer Centricity - Kevin Hoffberg Independent Consultant
- Who's Managing Your CEO? - The Key to Shareholder Value Growth is Customer Equity Optimization - Sam Gragg AVP Teradata Customer Management Marketing Solutions Teradata
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Sales and Marketing - July 2004
- Branding Across Channels July 2004 - Ask the Experts! - Daryl Travis Chief Executive Officer Brandtrust
- Bridging the Gap - Sales and Marketing Working Together to Achieve Customer Intimacy - Melanie Doulames Programs Director Monster Worldwide
- Develop Successful Touchpoint Strategies to Maximize ROI - Steve Biegacki Vice President Commercial Marketing Automation Control and Information Group Rockwell Automation
- Increase Profitability through Acquiring and Retaining Customers and Building Customer Loyalty - Dale Hayes Vice President U.S. Sales United Parcel Service
- Strategies for Creating a Customer-Focused Organization 2004 - Deborah Nelson Vice President of Marketing HP Personal Systems Group
- Trends in CRM That Will Help You Get Ahead - Superpowers of CRM Panel Discussion - Ginger Conlon Editor-in-Chief CRM Magazine
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Sales and Marketing - January 2004
- Accelerating Business Growth by Building Customer Loyalty - Marie N. Eckstein Global Executive Director for Process Industries Dow Corning Corporation
- Branding across Channels 2004 - Ask the Experts! - Steve Wakeen Managing Partner Chadwick Communications
- Bridging Marketing and Sales to Create a Unified Customer Front 2004 - Elizabeth Harz Category Development Officer Yahoo!
- Develop Successful Customer Touchpoint Strategies 2004 - Carl Strenger Vice President e-Commerce Technology Sales UPS
- Growing Customer Loyalty and Profitability by Optimizing Intelligence - Ron Swift Vice President Strategic Customer Relationships Teradata
- New Sales Force for Specialized Roles - Straight Answers to Your Questions
- Reveal Your Most Profitable Customers - Superpowers of CRM Panel Discussion - Ginger Conlon Editor-in-Chief CRM magazine
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Sales and Marketing - July 2003
- Branding across Channels - Keeping Promises at Every Touch Point Means Building Business - Vendor/Audience Crossfire - Daryl Travis Chief Executive Officer Brandtrust
- Bridging Marketing and Sales to Create a Unified Customer Front - Dale Hayes Vice President U.S. Sales United Parcel Service
- Can You Really Make Money with CRM? - Vendor/Audience Crossfire - Joe Fristenky Vice President Information & Communications Technologies Practice Frost & Sullivan
- CRM to Prioritize Sales Efforts Based on the Individual - Mike Overly Vice President Customer Operations Hewlett-Packard
- Customer Interaction Using Technology Integration to Increase Productivity - Benafsha Irani Executive Director Strategy Planning and Metrics for Retail IT Verizon Communications
- Effective Online Executions - Are You Getting the Most from Your Online Implementation? - Scot McLernon Executive Vice President Sales & Marketing CBS MarketWatch
- Enhancing the Effectiveness of Direct Marketing through Personalization - Derrin Fund Business Development and Strategy Manager Xerox Global Services
- Generating Profitable Growth through Strengthened Customer Loyalty - Marie N. Eckstein Global Industry Executive Director Process Industries Dow Corning Corporation
- Giving Clients their Share - Robert Steidle Director Competitive Intelligence & Database Research Ameritrade Holding Corporation
- Making Radical Decisions at the Top Level - Straight Answers to Your Questions
- Multi-channel Sales Strategy - Kenneth L. Uhlman P.E. Director Business Development Eaton
- Pareto's Revenge - Measuring ROI and the "New Math" of Marketing Efficiency - Vendor/Audience Crossfire - Keith R. Reynolds Chief Executive Officer Eventel International
- Post-sale Customer Communications - A Hidden Opportunity to Strengthen Customer Experience - Christopher C. Fox Vice President Worldwide Marketing Xerox Global Services Business
- Strategies for Creating a Customer-focused Organization - Deborah Nelson Vice President of Marketing and Solutions HP Enterprise Systems Group
- Superpowers of CRM on Customer-centricity - Ginger Conlon Editor CRM Magazine
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Leveraging Marketing Optimization Strategies for Growth
- CRM - Changing the Organization versus Implementing the Change - Mark D. Sauter President GTP Associates Inc.
- CRM - It's All about Speed Time and Accelerating a Massive Museum of Failed Products and Services for Your Direct Competitors - Peter Weedfald
- Customer Segmentation with Your CRM Programs - Straight Answers to Your Questions
- Developing Successful Customer Touchpoint Strategies - Phil Gibson Vice President Web Business & Sales Automation National Semiconductor Corporation
- Getting the Right Technology Fit - Kevin Hoffberg Consultant
- Reviewing Hewlett-Packard's CRM Implementation - Lessons Learned - Mike Overly CRM Director Hewlett-Packard
- Superpowers of CRM - Ginger Conlon Editor CRM Magazine
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Essential Marketing Strategies for the New Economy - Summit & Exhibition
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Sales and Marketing - September 2001
- Building Competitive Advantage through Partner Relationship Management - Christina Parisi Global Channel Programs Administrator Captaris
- Designing and Building a Business Intelligence System Part A - Herbert E. Meyer Chairman Real-World Intelligence
- Forging Strategic Marketing Alliances that Really Work - Robert Port E R Lynch President Warren Company and Chairman Association of Strategic Alliance Professionals
- Global Marketing Management - Leveraging Organizational Resources and Advanced Technology - Michael Loria Director Advanced Collaboration IBM Lotus Software
- How Knowledge Management Can Capture Employee and Partner Expertise to Target New Market Opportunities - Tom Sadtler Director Global Marketing Compaq
- Integrating Strategic & Major Account Management into Corporate Marketing Strategy - Carrie Welles Strategic Global Account Management
- Integration of Technology to Maximize Marketing Effectiveness - David Rickard CEO Hanrick Associates
- Leveraging Selling Channel to Increase Market Penetration and Enhance Customer Satisfaction - Mark Gaydos Vice President Product Marketing Comergent Technologies
- Successfully Structuring a Global Marketing Team to Deliver a Targeted Value Proposition - Susan E. Schiro President & CEO Summit International
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8th Annual Competitive Intelligence Conference and Exhibition West - August 2001
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8th Annual Business Intelligence Conference and Exhibition East - April 2001
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6. Wireless Technologies (MOBILIZE) Executive Briefings
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Go Mobile 2005
- Choosing the Right Mobile Solution Provider/Partner - Ask the Experts Panel - Facilitator - Brent Iadarola Industry Research Manager Mobile Application Frost & Sullivan
- Is Wireless Worth It? - Fred Killeen Director of System Development & (Internal) Chief Technology Officer General Motors Information Systems & Services General Motors Corporation
- Mobile Office Solutions - Vendor/Audience Crossfire - Khristen Chapin Wireless/Mobility editor Integrated Solutions Magazine Technology Editor Integrated Solutions for Retailers Magazine
- Putting a Medical Chart in the Doctor's Palm - David G. Holland Vice President & CIO Genesys Health System
- Realizing Field Service Excellence - Understanding the Advantages & Benefits of Implementing Service Delivery Automation - Gary J. Dennis Senior Director Solutions Development @Road
- Sales Force Automation - Mobile Device Management - Mark Anderson Vice President Enterprise Business Solutions Ericsson
- Securing Data in the Field - Gary Singh Director Security & Mobile Connectivity Nokia Enterprise Solutions
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Mobilize 2004
- Best Practices and Pitfalls Insights Panel - Daniel Taylor Managing Director Mobile Enterprise Alliance Inc.
- Building and Deploying a Mobile Computing Strategy from A through Z - Norman S. Buchanan Director of Process and Technology Development Sears
- Business Driven Decisions - What to Mobilize and When - Superpowers Panel Discussion - Daniel Taylor Managing Director Mobile Enterprise Alliance Inc.
- Wireless and Mobile Trends Market Forces and Direction - Tim Bajarin President/Principal Analyst Creative Strategies Inc.
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