North American Hosted Unified Communications Service Markets

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Published: 1 May 2009

This study discusses the factors impacting the North American Hosted unified communications markets including industry challenges, market drivers and restraints, and market and technology trends. The study also provides a competitive landscape and business model analysis and offers company profiles of selected market participants. Further, the study provides a forecast of hosted UC users with a breakdown by complete hosted UC service packages versus hybrid implementations with hosted presence and premise-based telephony. Finally, the study offers some strategic considerations and recommendations.

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