Emerging Use Cases for Communications Platforms as a Service

A Diverse Set of Solutions Create New Customer Benefits
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Published: 5 May 2017

Communications platforms as a service (CPaaS) solutions are coming to market to fill an important gap in business communications. CPaaS services offer an alternative for businesses seeking to leverage the latest in communication tools without significant investments in premises-based infrastructure or long-term telecom carrier agreements. This market insight defines the CPaaS market, the competitve landscape, and the diversity of solutions and go to market strategies. It also details some of the early business use cases that CPaaS solutions are uniquely postiioned to support.

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