The Changing Role of CIOs/CTOs: How ICT Solutions Enable Efficiency and Drive Revenue

The Key Decision Maker must also be an Innovation Expert and a Service Broker
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Published: 16 Apr 2015

The information technology (IT) department must align with changing business goals for growth, innovation, and speed to market, and must focus on satisfying internal, line-of-business clients. The traditional IT expert has evolved into an innovation expert and a service broker, which defines the role of the chief information officer/chief technology officer (CIO/CTO). This research service examines the evolution and considers how the change will influence enterprises’ integration of information and communication technology strategies.

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