Update on the Contact Center Outsourcing Markets in Latin America, 2014

Colombia, Mexico, and Central America & the Caribbean Drive Growth for the Region
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Published: 16 Dec 2014

The contact center outsourcing services market in Latin America is expected to attain growth through the end of 2014, driven by a strong performance from regions such as Colombia, Mexico, Central America & the Caribbean, and Peru. While domestic business in the region is predicted to grow at a moderate rate, the offshore services provided from Latin America have been forecast to exhibit impressive growth rates, especially from the United States. This MI provides a first glance and estimations for 2014 and 2015 of the contact center outsourcing services market in Latin America. The base year used for analysis is 2014.

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