What Millennials Want That Your Systems Can’t Deliver: Flexibility at a Whole New Level

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Published: 10 Jun 2016

This report uses the demand characteristics of millennials as a model for identifying how CSPs should expand their business management solutions to better meet the personal engagement needs of their customers. With the evolution to DSPs in various stages of planning and implementation, this report also explains how one solution supplier partnership—MATRIXX Software and Vlocity—delivers CSPs the real-time tools that are essential for providing a “Millennialized” customer experience.


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