Cloudification and Digital Transformation: Peas in a Pod - It’s a Pathway—Systems, Processes, and Business Culture Change

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Published: 3 Nov 2017

Can a network operator be a provider of digital services and engage customers digitally the way many enterprises now run their business? The answer is a surprising and emphatic yes, if the right system updates and business process changes are made. This report explains why digital transformation is about the operations, business management, and monetization processes tied to CSP network transformation. We provide insight into how deployed systems and current IT development processes are causing CSPs to lose ground in the race to provide their customers with a highly engaged experience. The report also provides a view into how CSG International, with its Ascendon monetization and service management solution, is making a difference with its customers as they transform into digital services providers (DSPs).

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