Service Creation & Fulfillment Revisited

Why Fulfilling Customer Demands is Key to Fulfilling the CSP Vision
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Published: 1 Dec 2016

This paper focuses on developments in service creation and fulfillment, and explains why their openness and flow-through operation are essential for supporting agility and competitiveness. Effective open and flow-through operations management solutions can ultimately address the business needs of a new era of service provider: the Digital Services Provider.


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