2016 Managed Unified Communications Services Buyers' Guide

Leveraging Third-party Expertise and Resources for Better Communications Asset Management
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Published: 30 May 2016

Businesses are increasingly seeking to outsource various information technology (IT) tasks as well as end-to-end IT infrastructure management in order to improve operational efficiencies, leverage a partner’s stronger technology expertise, and gain a competitive edge. Managed customer premises equipment (CPE) services, including managed Internet Protocol (IP) telephony and unified communications and collaboration (UCC) solutions, deliver compelling value to businesses looking to delegate day-to-day infrastructure management tasks to a trusted partner so they can focus on more strategic projects. This Buyers’ Guide provides an overview of several managed premises-based IP telephony and UCC services providers and solutions. Due to the diverse and fragmented nature of the North American managed premises-based IP telephony and UCC services market, Frost & Sullivan has selected leading providers in key market participant groups, including IP telephony and UCC solution vendors, telecommunications carriers, value-added resellers and systems integrators, as well as specialized managed services providers. In addition to merit, the providers were selected based on their willingness to participate in this research.

      Managed Unified Communications Buyers' Guide


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