2016 Cloud Unified Communications Buyers' Guide

Finding the Best Fit When Moving to Cloud UC Solutions
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Published: 15 Jul 2016

Hosted Internet Protocol (IP) telephony and unified communications and collaboration (UCC) services represent a fast-growing segment in the broader cloud communications market. User adoption is rapidly accelerating; at the same time businesses struggle to manage increasingly complex UCC environments and look for more flexible technology consumption models. In response to growing customer demand, many well-established and emerging providers have launched and continually enhance compelling hosted IP telephony and unified communications-as-a-service (UCaaS) offerings. It is critical for business decision makers to thoroughly assess available solutions in order to make sustainable investments that best address their evolving needs. Many business leaders are acknowledging the benefits of outsourcing communications solutions management to an expert third party and are considering a switch to hosted IP telephony and UCaaS. However, limited understanding of specific product capabilities and little provider differentiation are causing confusion among business decision makers and slowing hosted services adoption. Furthermore, providers are constantly developing their solutions and changing identity through M&A, which makes it even harder for business IT decision makers to quickly and easily identify the best fit for their organizations. This buyers’ guide discusses key market and technology trends in the hosted IP telephony and UCaaS market and provides in-depth provider and solution analyses along with specific customer recommendations.

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