An End User Perspective on Navigating Digital Transformation in Energy and Utilities, Global, 2017

Gain a Competitive Advantage Using Insights from IT Buyers
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Published: 12 Oct 2017

The overall research objective is to measure the current use and future decision making behavior toward information technology (IT) in Energy and Utilities, specifically: Enterprise Mobility Management, eCommerce/mCommerce, Unified Communications & Collaboration (UCC), Infrastructure and Data Centers, Big Data and Analytics’ Omnichannel Marketing, Customer Experience Management, Cyber Security, Internet of Things, Enterprise Content and Business Processes Management, Fintech, and API/CPaaS (Application Programming Interface/Communications Platforms as a Service) Strategy. Frost & Sullivan aims to: • Understand the IT-related challenges organizations face today • Monitor the status of digital transformation including newer solutions such as Artificial Intelligence (AI), Augmented Reality/Virtual Reality (AR/VR), and mCommerce • Assess the current and future use of business communications technologies • Evaluate factors that drive investments in communications technologies • Gauge IT and communications trends • Appraise available IT budgets The top challenge for IT departments in the energy industry is security concerns (33% of respondents), followed by systems integration (31%), and the ability to align IT with business strategies and/or not having a clear IT strategy (26%). Big data and analytics is the leading technology to have the greatest impact on both, revenue growth and cost reduction efforts. Energy and utilities organizations are highly interested in enterprise content and business processes management solutions—established providers and new market entrants will have opportunities to grow revenues in this industry.



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