Uberization of Vehicle Service—Business Model and Revenue Analysis, 2017–2025

$1.8 Billion in Total Service Revenue to be Booked From Online Service Marketplaces Across North America and Europe in 2025
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Published: 7 Mar 2019

The aim of this study is to research, analyze, and forecast the business impact of the service marketplaces business model in the automotive aftermarket. Service marketplaces are a direct outcome of the digital wave disrupting the automotive aftermarket service industry. As per Frost & Sullivan’s analysis, a majority of the activity is currently visible in Germany, the UK, the US, and France. In other markets, including China and India, eCommerce in aftermarket parts and service retail is catching up quickly. Over the last 1–2 years, there has been significant activity from the Original Equipment Manufacturer (OEM) and Original Equipment Supplier (OES) channel backing this business model strongly. In the next 2–3 years, service marketplaces are expected to evolve to be a strong channel to market with, with online job booking accounting for an estimated 3%–5% of total service jobs in the countries under the scope.

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